• Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month
  1. 1
  2. 2
  3. 3
  4. 4
  5. 5
  6. 6
  7. 7
  8. 8
  9. 9
  10. 10
  11. 11
  12. 12
  13. 13
  14. 14
  15. 15
  16. 16
  17. 17
  18. 18
  19. 19
  20. 20
  21. 21
  22. 22
  23. 23
  24. 24
  25. 25
  26. 26
  27. 27
  28. 28
  29. 29
  30. 30
  31. 31
  32. 32
  33. 33
  34. 34
  35. 35

GSCE Unit 2: People & Business

Extracts from this document...


GCSE APPLIED BUSINESS UNIT 2 COURSEWORK MILLIE GREEN Table of contents Page Section A Page Section B Page Section C Page Section D Introduction Asda was bought - or 'became part of the Wal-Mart family' - on 26 July 1999 for $10.8 billion. Since then, Asda claims that it has gained one million new customers. It is converting some stores to Wal-Mart's super centre format under the ASDA-Wal-Mart banner. The Wal-Mart name first appeared in the UK in July 2000, when the Asda-Wal-Mart super centre opened in Bristol. Two more Asda-Wal-Mart super centres opened in 2000, and it is likely that another ten will open by 2008. A1/2 Stakeholders & their interests A stakeholder is any one person or organisation that has an interest in a business. A corporate stakeholder is a party who affects, or can be affected by, the company's actions. The stakeholder concept was developed and championed by R. Edward Freeman in the 1980s. Since then it has gained wide acceptance in business practice and in theorizing relating to strategic management, corporate governance, business purpose and corporate social responsibility(CSR). Customers- These are the people that have used or still use ASDA. Customers are directly affected by the business' activities (e.g. closing the store for a day) as it can affect profit margins which in turn can have an impact on prices in the store. They are normally interested in prices, availability and quality. The opening times of the store and the car parking facilities also contribute to customer satisfaction. Employees- The employees are mainly interested in the ways they earn. The hours they have to work makes a big difference to and can affect their performance at work and how good they do there job. The managers are mainly interested in getting there bonus's and keeping their share in the business. Owners and shareholders- The owners and the shareholders are more interested in return on money which is a dividend. ...read more.


C1 Employee Rights = Employer Responsibilities Employees & Employers rights and responsibilities Arrangements to inform and consult mean there's ongoing communication between employer and employees. This should involve any important developments that could affect the people who work for the organization. Employers should tell staff what's planned ('inform') and also listen and take into account their employees' views when deciding what to do ('consult'). The Human Rights Act was introduced in October 2000. It's based on the European Convention on Human Rights and adds protection for workers' rights and freedoms. Provisions within the Act deal with work-related matters. If you work in the public sector, it's unlawful for your employer to violate your human rights under the Convention, unless an Act of Parliament means it has no choice. If your employer isn't a public authority you can't make a claim against your employer for breach of your human rights. However, human rights law has been incorporated into general employment law (for example, not to be discriminated against because of your sexuality) and applies to all employers. Your rights as an employee to work in a safe and healthy environment are given to you by law, and generally can't be changed or removed by your employer. The most important rights are: * As far as possible, to have any risks to your health and safety properly controlled * To be provided, free of charge, with any personal protective and safety equipment * If you have reasonable concerns about your safety, to stop work and leave your work area, without being disciplined * To tell your employer about any health and safety concerns you have * To get in touch with the Health and Safety Executive (HSE), in Northern Ireland the Health and Safety Executive for Northern Ireland (HSENI), or your local authority if your employer won't listen to your concerns, without being disciplined * To have rest breaks during the working day, to have time off from work during the working week, and to have annual paid holiday. ...read more.


If it happens to rain one the odd day Asda have a big roll of tissue at the very front of the store waiting for you so if the handle bars were wet you could dry them, and then put them into the bin that is sat next to the tissue. They also have a cash point machine outside the store for the customers to use, which helps the customers out if they don't have cash on them. Another facility is the photo booth, where you can take any kind of photo. Also they have a camera development area and an optician in store. They have a helpful carry out service for the old elderly people who need help with their shopping, and also they have golf caddy's that run round with people who are more than happy to help to take you to you're car if you look as if you are struggling, but this is more of a shopping centre thing rather than just Asda. [b15] [b1]A satisfactory attempt at A1/A2 [b2]Some good evaluation here [b3]Good description of three roles at Asda [b4]B2 complete [b5]Some reasonable arguments here [b6]This is pretty basic stuff and could have been vastly improved. It also lacked reasonable examples [b7]Not at present they cant as there are no vacancies at Castlepoint. But this was a reasonable and descriptive attempt at D1 [b8]Bit to descriptive as some of this would have been better in D1 [b9]Some interesting ideas here but markes pegged back due to D2 [b10]E1 complete [b11]E2 complete and I liked the use of researching a 'live' worker. [b12]Some reasonable analysis and suggestions here. [b13]F1 complete to an unsatisfactory level as you have omitted the requirements on page 78 of the OCR specification [b14]I think you mean it's the customer comment book! [b15]A reasonable stab at this section but as F1 was not complete the analysis has not been fully satisfied. ?? ?? ?? ?? Camilla Green Unit 2- People & Business Cand no: 7052 1 GCSE APPLIED BUSINESS 55151 ...read more.

The above preview is unformatted text

This student written piece of work is one of many that can be found in our GCSE People in Business section.

Found what you're looking for?

  • Start learning 29% faster today
  • 150,000+ documents available
  • Just £6.99 a month

Not the one? Search for your essay title...
  • Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

See related essaysSee related essays

Related GCSE People in Business essays

  1. Job roles within Asda.

    Like all of the other managers Ben Adams takes his orders from Gary Hall and he has to do his best to complete the jobs that Gary Hall assigns for him. To get the job as customer services manager Ben Adams needed these qualifications: * Degree in management * 3

  2. Job roles within Asda.

    Like Philip Davies and Gary Hall, Sue Williams also needed good qualifications: * Degree in management * 3 A-levels * 4 A*-C grades at G.C.S.E Customer services manager The customer services manager Ben Adams in his job role will have to make sure that every customer goes home happy.

  1. Customer service Tesco's customer expectations

    Level of management 4. Tesco organisation structure All techniques designed to improve quality standards depend entirely on Tesco workers. If Tesco is to be truly quality focused it depends on everybody being involved. When the whole workforce is to be involved and effective then everybody needs to be properly trained.

  2. Report: Type of ownership of J-Sainsbury

    As you can see their as been a little increase in profit turnover from the year 1999 to 2000. In the year 2001 J-Sainsbury's made a total profit turnover of �18,441 million and in the year 2002 J-Sainsbury's made a total profit turnover of �18,206 million.

  1. Btec Business UNIT 1

    Production Tesco have their own brand name called Tesco Value; however the products made are not manufactured by Tesco's, they are made by other companies. For example Tesco have their own baked beans, this could be manufactured by Heinz but just given another label, and sold at a lower price this activity will help them get more sales.

  2. Methods used by Tesco to monitor if good customer service is taking place.

    * Presentation skills. * Selling skills. * Good mood and expression. Tesco's staff should smile at customers this could make a difference. * Being flexible and good time management. E3 Consumer protection law and how Tesco abide with them Tesco's has a few legal constraints affecting the customer service because

  1. Rights and Responsibilities of Employer and Employee

    If an employee is paid less than the sum stated in their contract the individual can explain this to a manage and the manage will discuss the matter to the payroll manage. On the other hand, an employee can take legal action is her payment is not on time and the sum stated is not paid on her next payment.

  2. Shareholders - Tesco

    countries are being paid fairly so they are gaining less profit but they are providing fairness in variety. Pressure groups also push Tesco to recycle and reuse different things, as a result of this pressure Tesco have placed recycling bins at the end of the car park and recycling carrier bags at the front of the store.

  • Over 160,000 pieces
    of student written work
  • Annotated by
    experienced teachers
  • Ideas and feedback to
    improve your own work