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HBS Case Study - Priceline.com

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Priceline.com Business model In this unique model known as "demand collection system" the orders placed by the customers are fulfilled by the participating sellers. So the company essentially acts as a facilitator/agent intermediating payments between both the parties and provides the platform for bringing together of both the parties. Key features a. Services offered: Air lines, Hotels, Rental Cars etc b. Transactions were secured through credit card c. The company is the "Merchant of Record" in these transactions. This means that all payments are made to the Company which in turn pays to the seller. Any charge back that happens on the account of credit card payments has to be paid by company. d. The orders in the system once placed remained opened for some time and once accepted these could not be cancelled. ...read more.


Answer 2 If Priceline.com is working only in the capacity of the agent/facilitator and the terms of service are such that it does not have to bear the charge backs, the commission received from the customer should appear in his books of account under the head commission other than as revenue and product cost. Though the impact on the final profit remains same in both the cases but in the 1st case it gives the impression that the company is engaged in processing the offerings and thus has a larger scale of operation. The entry for the above transaction will be: Bank A/c Dr. $50 To Commission on Ticket A/c $50 (Being commission earned on sale of tickets) ...read more.


Also there should be uniformity in the preparation and presentation financial statements across the industry. In the US, EITF 99-19 provides guidance for Internet sellers on whether to report the entire amount collected from customers as revenue and payment made to sellers as cost of sales or just to report the net amount as revenue. Generally, the process of determination of this depends on the relationship between the seller, the customer and the company. Gross reporting should be done in cases where company acts as the principal (assumes significant risks and rewards of ownership- loss in collection, delivery, or returns) and the primary obligor. Net reporting should be done in cases where the company acts as the agent (does not assume significant risks and rewards of ownership) and does not bear the credit risk. ...read more.

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Response to the question

In summary, the report is OK. The report states the business model, which is quite confusing and further explains a number of features. However as a whole the report is vague and very difficult to understand. The student would need ...

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Response to the question

In summary, the report is OK. The report states the business model, which is quite confusing and further explains a number of features. However as a whole the report is vague and very difficult to understand. The student would need to give clear reasons to show the examiner the student's thinking behind the report. The report states the business model, however this doesn't really make any sense. It's quite vague and difficult to understand the student. This should be re-written, as currently it's not to an acceptable level. This is similar to the next section of 'features', as this isn't explained well and this is too vague. The report could state 'The business provides price comparison on a number of different services such as Air Lines, Hotels and Rental Cars. All of the above are linked to when a consumer is looking for a holiday. Thus, the target market is clearly the holiday market'.

Level of analysis

The four different answers, hasn't stated how there have come to the answer. It would be useful to explain a little more, to explain to the examiner how the student has come to that answer, and explains why the business would implement such a decision.

Quality of writing

The report doesn't contain a screenshot of the website PriceLine.com, and this would enable the examiner to visualize the report. In addition the layout of the report is quite messy and unclear. The report should be laid out using a number of different sub-headings and a number of small meaningful paragraphs. The report states the term 'demand collection system', however this ins't explained within the report. All technical terms should be explained to allow the examiner to understand.

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