Communication Unit 2 A01
This portfolio is going to examine the main key concepts of communication and the different methods used within a care setting. The definition of communication is defined to be as conveying information, this is according to the Chambers dicitionary 2005. However communication can be revealed as a successful transmission of information, through a common system of symbols, like gestures, speech, writing, signs and behaviour. These tranactions are done by a process called interaction. This process includes sharing information, ideas and feelings between people. Communication is known as a "two way" process. When someone communicates with another person they perceive the other persons responses and react with their own thoughts and feelings.
Within a care setting communication is a vital factor, the reason being is because in this aspect the carer's are going to be in contact and interventing with paients with mental and social individual needs. For an example of a care setting is anythink to do with health, social care or early years settings. Communication is very important in these settings. this is because it is depremental to the paitent's health if the information has not been handed over verbally or writtenly correctly ie, wheather the paitent has had an over dose or an under dose of medication. Being able to actually communiate with a care worker effectively is an important feature when workin in a care setting. Communication is also an important factor because a care worker is about building. appropriate relationships and meeting social, emotional and intellectual needs for every individual. However the quality of the communication will define the quality of the relationships between the care worker and the paitent.
A variety of different ways will be used when communicating with others, depending on the method of communication used. There are four different methods of communication used within a care settings which are, oral communication, written communication, computerised communication and speacial methods of communication.
Using oral interaction for a communication techique means having a meaningful conversation with someone, this requires the root of building a basic relationship and also social co-ordination, which means showing interest and having the ability to start and end conversations. Communication within a health enironment is likely to be classed as being ...
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A variety of different ways will be used when communicating with others, depending on the method of communication used. There are four different methods of communication used within a care settings which are, oral communication, written communication, computerised communication and speacial methods of communication.
Using oral interaction for a communication techique means having a meaningful conversation with someone, this requires the root of building a basic relationship and also social co-ordination, which means showing interest and having the ability to start and end conversations. Communication within a health enironment is likely to be classed as being seen as a complexed nature. The term complexed nature means it leads to having purposes towards the reasons why we need to communicate effectively. The purposes of communicating is to give information, to obtain information and to exchange information.
Although the most important thing is to give and obtain information correctly, because if it isn't taken into account correctly, false facts can be given out, so the person who requires the information will be misinformed and this could lead to serious conquences. The care workers will need to notice the fact that each individual, will have perfic way, in which they communicate, although the care worker will need to interact more by getting involoved with the individual and engaging the other person in different ways they feel comfortable in communicating. The method oral communication can be used in as many tasks which are, problem solving, clarifying issues, building an understanding of another person's life, welcoming people, providing emotional support, building a sense of trust and establising professional relationships. There is a wide range of tasks in which people can use oral communication and there are many more ways in which they can.
Within communication methods are advantages and disadvantages. For oral communications the strenghts are that this communication skill is fast and is useful for obtaining recent information. However it is based on two - way communication and therefore promotes on understanding, one another. This communication skill tends to be flexible, also it is simple to use. Despite the fact that this methods isn't always best to use, there are some weaknesses which are, the oral communication method isn't available to everyone. Although it can lead to misconceptions because the information is sometimes incomplete, this is due to the lack of detail given. This method is also diffcult to maintain and therefore it can be defined as being unstable. Despite the fact that it cannot be available to everyone, the reason being is because some people may have difficulties with understanding one another due to the different language that they might speak.
However there is another communication method which is written communication, this word is very common and is a widely established form of communication. Within all the care settings written communciation is seen to be the most important factor. The term for written communication entails transmission of message on paper. Therefore this communication method leads to having reports, policies, rules, order, instruction, agreements. This method gurantees that everyone concerned has the same information. It provides a long-lasting record of communication for furture. Written instructions are essential when the action called for is crucial and complex. When an issue is recorded in writing it becomes informal. Although within a care setting it is vital that records of personal inforamtion are as factual and aacurate as possible. The type of written information kept by a setting could include in having, personal history, newsletters, monitoring medical records, care plans and so on. If written communication is inaccurate it could result to having the inablitity to follow up enquries and not providing a professional services for people. So basically when writing information down it needs to be clear, accurate and legible. On the other hand the writer needs to clearly establish the purpose of writing, however like who will be the audience of his/ hers writing element.
Furthermore this type of method does have its limitations, which makes the care setting difficult. For instance unlike oral communication, where impressions and reactions are exchanged instantly, the sender of written communication doesn't generally receive immediate feedback to their message. This can be the soure of frustration and uncertainlty. In conclusion to this method it is time consuming and does come under the category of being expensive. Although it becomes diffcult to maintain privacy about written communication also it can be rigid and will not provide any scope for making changes for inaccuracies that might have crept in the health system. Hence the fact that it makes this method more formal and makes it lack personal touch.
Using the written method doesn't always have limitations it does seem to contribute some strenghts along the side, which helps the care setting. The strenghths are that the written messages do not have to be delivered on the spur of the moment; instead, they can edited and revised several times before they can be offically sent so that the content can be shaped to maxium effect. For instance this method ensures transmission of information in an uniform manner. Whenever carer's need to check up on any paients records, this method provides a permanent record of communication for the future reference. This form of method of communication is seen to be clarlified as an idealistic way of conveying long messages. It can be well suited to express messages to large number of people at the same time.
one sourse of written communication is a letter. The letter brings advantages towords written communication, which are is provides written communication, which is visual. A letter can range from one to many pages, however it doesnt need to use any eletronics so therefore it means its cheaper. Using a letter can enable long distance relationships to form. A long the side of using letters do come with some downfalls, which includes they take time to deliver also there may be a chance that it can be lost. The letters can easliy be opened and read if it was sent to the wrong address, so it cannot be classed under a good way of defining confedentality.
There is another sourse of communication which is called computerised communication. This basically means individuals can asscess large amounts of intformation, through a system called the internet. People can also use the internet for emailing one another, emails are seen to be as informal or formal, this is depending on the purpose of the information.
