• Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

Hospitality organisations have to ensure that a high standard of service is provided to families. For example at the hotel, family would expect the level of service to be really high.

Extracts from this document...

Introduction

P2 Level of service * Family Hospitality organisations have to ensure that a high standard of service is provided to families. For example at the hotel, family would expect the level of service to be really high. This is because 1 person has to pay the whole family therefore they would expect you to provide high standard of service. They also want you to provide them quick service to because they with their children. Families would want to eat fresh food at the restaurant and also want the restaurant to be very be clean and tidy for them to come and dine with their family. Location * Family Families would want to see number parks and attractions around the hotel as they may want to visit these places in the weekends with their children where they could have bit of fun. Beautiful scenery around location may also be good appeal to families. Families may also look for Children clubs to be around the area. In these places, children can meet new people and take part in many new activities. ...read more.

Middle

They want restaurants to be near the hotels. This is because they are in big groups so it will be difficult to travel far. Availability * Family Families would want to check the availability of the hotel or the restaurant. This is because families don't prefer to take their children to hotel or restaurant around 8:00pm or 9.00pm. They want dinner to be at 6.00pm and later on get their children to the bed on time. Families would look for hotels that meet their needs for example they will look for hotel which has good facilities available to families and children at good price. Family are very much likely to book them in advance. This is because family normally don't want to go restaurants which are normally very busier as they may have to wonder around with their children to find a table. Families don't want that happen and that's why they book It in advance. * Corporate The availability of the hotel can be vital to corporate customers. They will look to book a hotel that has meeting rooms for business people and look for other business facilities such as a suitable room with internet facilities and telephone for business people to use. ...read more.

Conclusion

These extra services will satisfy the customers. Some hotels and restaurant provide meals for kids for free. * Groups Many hospitality organisations will offer groups of people some extra services for example 24 hours room service and many leisure facilities such as gym. There are also many places they can visit . The hotels might even disocunt for larger gorups of people. Classification * Family Family would expect hotesl/ restaurants to be suitable for family to have their dinner. Some family want hotels to provide them vey traditional food at high quality. * Corporate Corporate customers would look for 5 star hotels which meet their needs and expectation. Corporate customers will spent plenty of money to receive high standard of service. They know at 5 star hotel, they are likely to receive high standard of service and product. * Groups Groups such as school group would expect to book a low standard of hotels as their budget is very tight however groups such as business group will look to book their accommodation with high standard of hotels . This is because the company is paying it for them. ?? ?? ?? ?? ...read more.

The above preview is unformatted text

This student written piece of work is one of many that can be found in our GCSE Business, Companies and Organisation, Activity section.

Found what you're looking for?

  • Start learning 29% faster today
  • 150,000+ documents available
  • Just £6.99 a month

Not the one? Search for your essay title...
  • Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

See related essaysSee related essays

Related GCSE Business, Companies and Organisation, Activity essays

  1. Business Studies Edexcel Coursework

    clean would make him seem organised and professional to the eye, and attracting potential customers is what he wants. Business cards Advantages: Business cards are extremely useful and handy for promoting the business further to first time customers, or to just professionalise the image of the business.

  2. Business Studies

    the business is having cash flow problems * Faster access to funds than equity * Interest rates are tax deductable * Creditor does not have a say in management Equity * Returns to the stakeholders * Printing a prospectus * Administrating the issue of shares * The return shareholders needs

  1. Ownership, Location and Aims and Objectives of Lex Transfleet and Express Diner

    their customers, they can do this by the marketing department doing some research and handing out questioners/forms to their customers. The questioner/forms that the customers receive should include the customer's details etc. also in Lex the ICT department can help out by publishing out on the website to their customers.

  2. The value of HRM to business organisations

    Through the appraisal, the managers can clearly identify the employee's advantage and disadvantage as well as point out what should improve to them in the future. The other objective of performance appraisal is encouraging individuals to work with others as a team.

  1. Report on Contrasting Organisations

    As the years passed by the company became very popular, and currently it has 502 supermarkets, 290 convenience stores as well as its very own bank. J Sainsbury plc or Sainsbury's as it is known is a public limited company which means that its shares can be offered to the public.

  2. External influences related to Jaguar Cars and Marriot Hotels

    This would increase their reputation and will draw in more customers as they will be more aware of how good of a company Jaguar is and it would bring more business their way meaning that they will make more of a profit.

  1. employemnt standard

    As it will effect the image of business and may put the away. f. Why is it important to ensure that record cards are complete, accurate, confidential and legible? Under Data Protection Act the client information stored electronically or manually should be kept secure and should not be given to anyone else and only provide to client upon request.

  2. monitorin customer service

    This is most of the time an effective way to monitor how staff member react to customers and also to get good feedbacks from the customers. * Complaints and compliment letters Evaluate customer service For this task to evaluate customer service I will use the National Maritime Museum as an example.

  • Over 160,000 pieces
    of student written work
  • Annotated by
    experienced teachers
  • Ideas and feedback to
    improve your own work