• Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month
  1. 1
  2. 2
  3. 3
  4. 4
  5. 5
  6. 6
  7. 7
  8. 8
  9. 9
  10. 10
  11. 11

How businesses Work

Extracts from this document...


To: Mr. Sttorck From: kasun perera Date: 23rd March 2003 Ref. unit1: How businesses Work How businesses Work Introduction For this unit I will give a clear description of the activity, aims and objectives of my chosen business, a description of four functional areas of the business including human resources. Descriptions of the equal opportunities of employees are safeguarded by legislation, an explanation of different functional ways to communicate with each other and external contact. The company I have chosen for this unit is Tesco the reason I chose Tesco is because it is a very successfully growing company. Tesco is public limited company (Plc). (Means that any one can be shareholder) Public limited companies are the largest type of privately owned enterprise in the UK. Tesco sells Groceries, cloths, CDs, videos, DVDs, books, computer games, electrical, school equipment, wines and other alcohol drinks. Tesco offers finances such as loans, credit cards, savings, flexible, and mortgages, travel money. They also offer insurance such as motor insurance, home insurance, life insurance, pet insurance, travel insurance and breakdown cover. One of the other services they offer is Internet shopping, making shopping much easier for customers. Tesco all so has an in store pharmacy. Throughout out years Tesco's in store pharmacy grown in to one of the country's leading pharmacy chains. Tesco is currently the leading supermarket in UK. Tesco as a pretty good competition from other supermarket such as Sainsbury, Safeway. But Tesco is cheaper then mot of the other supermarkets and they offer lot more products. ...read more.


Pay salaries to the staff. Pay the suppliers, Providing up-to date financial information for the managers about the business performance. The activities of the finance department Preparing accounts Obtaining money Paying salaries Job roles in finance department Financial manager: Financial manager manage the finance function and staff. Credit controller: Credit controller ensures that money owing to Tesco is kept with in agreed level. Chief accountant: is responsible for preparation of Tescos accounts. Financial director: He gives advice to Tesco senior managers on financial matters about game. They oversee Tesco's budget and are in charge of all financial fuctios in tesco. Marketing Department The job of the marketing department in tesco is to sell the finished products to the customers. If the marketing department fails the whole company fails. The department identifies the consumer's requirements and supply their needs. This involves a lot of market research and finding out what the customer's requirements are. Tesco use many types of initiatives to encourage customers to shop with them. For a example Tesco offers club cards that gives the customers points which are exchange in to money off in their next shopping trip, tesco offers internet shopping so that it is easier and quicker for the customers to do their shopping. Tesco carry out many activates to find out about customers such as Internet questionnaires, which is based on the net. (Or can be on the store). They do this to find out what customers needs and try to cater them, by doing this they increase customers and profit. ...read more.


Tesco use this kind of Matrix structure because the old Hierarchical structure was not the best structure for tesco because they are such a large company. Also the other companies where releasing their products before tesco so that's why they had to replace their structure. Hierarchical Organisational Structure Tesco's Hierarchical Structure Above is a hierarchical organizational structure for Tesco. It's shows how the business works and who works for who. For an example Accounts Clark work for Administration Manager and Computer Programmer work for Technical Manager. The disadvantages of the Tesco's Hierarchical Structure is that massagers take a long time to flow down to the shops floor and some times the massagers can get mixed up. Another destadvantage of the Hierarchical Structure is that a company can release the product before Tesco release it. This is because it takes time for the idea of the product to flow downs the Hierarchical Structure. The advantage of the Hierarchical Structure is that it's shows the line of power. THE PROCESS TO DEAL WITH A COMPLAINT Customer service desk A customer comes to the desk A customer complaint about a hi-fi The employee try's to deal with the complaint If the employee can't deal with the complaint he will call his manager The manager will deal with the complaint The manager will try to make the experience as well as possible for the customer So the customer comes back to the shop at Tesco Where I got my information from about tesco' s www.tesco.com, GNVQ business studies book, Teacher, Ask questions about tesco on the tesco website, I went to my local tesco store and interview employees, ...read more.

The above preview is unformatted text

This student written piece of work is one of many that can be found in our GCSE People in Business section.

Found what you're looking for?

  • Start learning 29% faster today
  • 150,000+ documents available
  • Just £6.99 a month

Not the one? Search for your essay title...
  • Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

See related essaysSee related essays

Related GCSE People in Business essays

  1. Marked by a teacher

    Sainsbury's organizational structure.

    5 star(s)

    documents, vouchers, orders and invoices directly through the telephone network or electronic communication system. Internal Communication The sources of internal communication within the organization can be verbal, written and electronic. * Verbal information * Written information * Electronic information Verbal Information: - It is that information where two or more

  2. Marked by a teacher

    Tesco's organisational structure

    4 star(s)

    product It will attract new customers Rapid Can know the details and result Message will be clear Proof of evidence Skills needed to make a proper brochure Expensive Clear speech essential No distraction should be there for listener It should be sent to many person quickly and accurately Delivery may

  1. Free essay

    Aims and Objectives of Tesco and McDonalds

    and it their own brand clothes (cheroke). They provide transport to transfer stock from warehouses to stores and from stores to people's homes (home delivery). Tesco also provide the following insurances: * Car insurance * Home Insurance * Motorbike insurance * Travel insurance * Pet insurance * Life Insurance *

  2. Customer service Tesco's customer expectations

    needs a trolley, are they readily available and is the car park easily accessible. > The quality of product: the quality of product is of prime importance. An easily overlooked feature of customer service is the product itself. Returning to shop again in Tesco or providing value for money is the product of high quality.

  1. Shareholders - Tesco

    This is where they place their order online and then an employee collects their items from around the store and records the prices for each product to inform the customer of how much they need to pay. People that do this for their customers are known as 'personal shoppers'.

  2. Training and development in Tesco.

    To prepare employees for promotion or a move to an alternative job role - Tesco promote people within the firm. When a department manager leaves, for example, the assistant manager might be promoted to take their place. When an employee is given a new role, they may need to ensure they can carry out the job effectively.

  1. There 15 things what Tesco does to provide a good customer service to customers. ...

    be more attractive, then Tesco has to improve of their store to make it attractive. SWOT analysis Strengths I believe Tesco's strengths are it can offer several of service to customer to increase customer's satisfaction this is mainly because Tesco have the resources and the money to do it.

  2. This coursework is about the customer service at Argos. It covers the following:Responsibility of ...

    It could also mean that Argos have many customers. * How happy are you with the services provided at Argos? From the table above it shows that over 90% of the people who filled in my questionnaire are happy with the customer service at Argos.

  • Over 160,000 pieces
    of student written work
  • Annotated by
    experienced teachers
  • Ideas and feedback to
    improve your own work