How does the production department help a typical manufacturing or serivce business to meets its objectives

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Production is important within service industries as well. Although businesses such as bank, insurance companies and internet service providers do not supply physical goods that can be seen or held, they do have to organise their resources to meet customers demands as completely as possible.

How the production department help the business to meets its objectives

The production department at Marks and Spencer helps the business to buy materials and equipment at the right place to enable production to take place at the right place and at the right cost levels .The department decides on transport and storage arrangement helping Marks and Spencer to deliver its goods and service to customers on high quality.

The production departments organise resources efficiently to offer efficiently to offer the final consumer the best value and quality.

The production department sets targets for each section of the production process. The quantity and quality of products coming off a production line will be closely monitored If the standards are not meet Marks and Spencer aim the production department will make alterations to the inputs, filters or processes, to ensure outputs are of the expected quality and quantity.

The human resources function 

Marks and Spencer’s human resources management is now taking on the role previously carried out by personnel management. There is a very clear distinction between personnel management and human resources management. Personnel management considers the task involved in managing people –recruitment, selection and so forth-as separate elements .It does not take into account how these elements can be combine to achieve Marks and Spencer objectives. The personnel management approach makes decisions relating to recruitment, training and pay system independently, without considering the impact the individual decisions have on each aspects of management and the achievement of corporate objectives.

In contrast, human resource management (HRM) elevates the effective use of a Marks and Spencer’s labour force to an issue to be considered by senior mangers as an essential element of the Marks and Spencer’s strategy.

Marks and Spencer Core Purpose and Values define the way we do business, how Marks and Spencer treat their customers, their people, each other and their suppliers. They help to define Marks and Spencer responsibility to the communities where Marks and Spencer business strategy continues to deliver strong results. Marks and Spencer philosophy of ‘making quality accessible to all’ underpins these wide-ranging responsibilities.

This approach has raised the profile (and salaries) of those employed in human resource management.

The human resources function engages in a number of activities to ensure employees are utilised effectively. These activities are carried out with the aim of contributing to the achievements of the Marks and Spencer objectives. Marks and Spencer need for employees is regularly monitored and incorporated into a workforce plan. This sets out likely future needs for labour and how (through training and recruitment) these needs might be met. In order to fulfil the workforce plan, managers responsible for human relations audit existing human resources and put into action a plan to develop the right number of employees with the correct skills to take the organisation forward.

Achieving the workforce plan involves the human resource function in a number of day-to-day activities.

  • Recruiting employees –both internally and externally
  • Training new and existing employees
  • Monitoring and maintenance of good working conditions
  • Dealing with disciplinary matters and grievances
  • Overseeing industrial relations, by seeking to avoid disputes and maintain harmonious relations and constants production.
  • Health and safety
  • Developing and monitoring an employee appraisal system designed to assess performance, set targets for achievement and identify any training needs.
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Job roles in human resources

When I visited Marks and Spencer I have found out that the following job role have to be carried out within the human resources department.

Issues in human relations 

Apart form the shift away from a straightforward personnel function, human relations within Marks and Spencer have seen a number of other changed .The trend for delaying has changed the responsibilities of those working in human resources management. In Marks and Spencer, the human relations function must now cope with matters such as training, recruitment and discipline that ...

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