• Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

How important are staff/management relations?

Extracts from this document...


A good relationship between staff and management is one in which each party respects and trusts one another, communicates with and understands one another and understands clearly what is expected of each other. Each party must make a fair contribution towards satisfying the interests of the other party. Demands placed on each other must be reasonable. Compromise and co-operation both play important roles in safeguarding the interests of the business while also satisfying the conflicting interests of it's workforce. It is imperative to build and maintain healthy staff/management relations for the following reasons. Good relations help to prevent disputes and if conflict does arise it can be better resolved between staff and management who have already developed a good working relationship which helps to ensure as little disruption to normal operations as possible. ...read more.


When an employee first joins a company, they must be given a contract which clearly states what is expected of them in their role and what remuneration he/she will receive. The contract, terms and conditions must make it clear what the employee can expect from it's employment. The employee must also be made aware of all relevant company polices and procedures particularly regarding conduct, sickness, disciplinary procedures and grievances possibly via a company handbook, intranet website or induction. Without having been given the necessary information in the first place, it is unreasonable for any employer to expect compliance with rules. There must be a clear organizational structure in place so that staff members know who they report to and this helps to instill a respect for authoritative positions. ...read more.


Retaining a workforce will keep recruitment and training costs to a minimum. Monetary rewards are not always enough to motivate staff. It may be necessary in some situations to motivate staff using other incentives such as awards, promotional prospects, shares and staff discounts. It is necessary that management and staff have effective methods of communicating with each other such as email, newsletters or meetings. Staff must have means of expressing themselves and providing feedback upwards which can be done through surveys or even informal discussions. With effective communications, problems can be identified early and resolved quickly. Using the above mentioned practices a better working relationship can be established between management and staff ensuring the success of the company and the well being of its workforce. ...read more.

The above preview is unformatted text

This student written piece of work is one of many that can be found in our GCSE People in Business section.

Found what you're looking for?

  • Start learning 29% faster today
  • 150,000+ documents available
  • Just £6.99 a month

Here's what a teacher thought of this essay

5 star(s)

An excellent, well written essay that covers the main points in determining good relations. More emphasis should be given to the non financial methods of motivating employees and the influence of unions has been neglected.

Marked by teacher David Salter 05/04/2012

Not the one? Search for your essay title...
  • Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

See related essaysSee related essays

Related GCSE People in Business essays

  1. Job roles within Asda.

    James Davis is also responsible for all trade operations and James Davis has to make sure that all of the employees in the Duty department all work well together and all work to their full potential and of course he also has to make sure that all of his employees are happy in their working environment.

  2. An Innocent Abroad -A Case Study in Cross-Cultural Management

    The company has prepared for them to go, providing them with a house, adjusted salary to compensate for higher living expenses, renting of their house in the United States -all the materialistic and practical aspects of the transfer. They have not considered the cultural impact the move will have on

  1. Performance Management/ Motivational Theory Performance Management

    The managers will record co-worker's performance on review forms, for the first four weeks, then next eight weeks followed by three months. This type of appraisal technique is called the downward appraisal. I have included a copy of the four week review form, the eight week review form and the three month review form, in the Appendix section.

  2. "Managers should do everything they can to enhance job satisfaction of their employees? Do ...

    For example, studies indicate that employees with strong affective commitment "were less likely than those with weak commitment to miss work for reasons that were under their own control." (Second, Hackett, Bycio, and Hausdorf 1994). More importantly than absenteeism and turnover is how employees perform while at work.

  1. Produce a case study comparing two business organisations, investigating the extent to which each ...

    Store Business Involvement Groups feed into a bigger national group. They conduct an annual employee survey known internally as 'How are we doing?' Over the last eighteen months participation has improved to nearly 90% helping them respond to the needs of employees.

  2. Discuss the role of the manager within an early year's child care or education ...

    These skills can be grouped into various management styles and each member of staff will require the manager to adapt the style according to their own personality. The setting, which is the subject of this work, provides a good example of the various styles of management needed in order to supervise the workforce.

  1. Functional Areas Of Carphone Warehouse.

    Customer Service Department The customer service department is concerned with the relationships with the customers. This department provides information for the customers of Carphone Warehouse. The Customer service department is responsible for giving advice to anyone who buys something from Carphone Warehouse.

  2. Functional Areas

    Typical examples of the sort of records that the Finance Department keeps are: i. From the Annual reports of the college for 2003/04, it was written that additional staff cost was created because of the increase in the contributions by the local Government pension Fund.

  • Over 160,000 pieces
    of student written work
  • Annotated by
    experienced teachers
  • Ideas and feedback to
    improve your own work