• Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

How Tesco monitor their customer service!

Extracts from this document...

Introduction

How Tesco monitor their customer service and improve upon it. As you are aware customer service is important to Tesco because it allows Tesco to create them a good reputation for protecting their customers, offering good quality of products and services. The acts are the theory of what Tesco do to look after their customers but what do they do everyday to look after them. Tesco is such a large organisation that I doubt it could operate without good communication systems in place. Communication within Tesco has to rapid and clear. If customers make complaints Tesco need to reply to these quick so that the customers do not feel as though Tesco don't care. Tesco have got telephone, letter and email systems in place so that customers can contact Tesco if they have a question or complaint. I found an example of bad customer service where communication is involved which left a customer very disappointed with Tesco. This tells me that there are still glitches within the Tesco email systems. ...read more.

Middle

This makes it easier for the customer because they will not have to explain the problem fully again. I think that this helps the Tesco customer service to create a good image. Tesco like to find out about what customers think of the Tesco customer service so that they can improve upon the current standard of this service. This is what Tesco do to find out the information they need: What is a customer question time? Over the last 10 years Tesco has organised and run over 1600 Customer Question Times where customers are invited to come and talk to their local store management team and head office representatives about their shopping likes and dislikes. It's their chance to give us feedback on what they feel is good and not so good about our stores and business. Their feedback is prime importance to us to ensure we continue to offer the right range, service and quality products they have to come to expect from us. ...read more.

Conclusion

We aim to always have the appropriate people at an event to answer questions. These can range from the Store Manager, Store Director, Head Office Executives, Customer Service Manager, Trading Manager and facilitator. I feel that by Tesco offering this customer question time they really do care what customer think and feel about shopping with Tesco and that they want to keep improving their customer service. Tesco quote "It's their chance to give us feedback on what they feel is good and not so good about our stores and business. Their feedback is prime importance to us to ensure we continue to offer the right range, service and quality products they have to come to expect from us" which tells me that they know that they need to keep providing the good service that they are and that they need improve it further to keep the completion on with other stores. I think that by Tesco sending their Store Manager, Store Director, Head Office Executives, Customer Service Manager, Trading Manager and facilitator to these meetings Tesco have sufficient power at these meetings these meeting to make sure that improvements the public want done are carried out quickly and responsibly by Tesco. ...read more.

The above preview is unformatted text

This student written piece of work is one of many that can be found in our GCSE People in Business section.

Found what you're looking for?

  • Start learning 29% faster today
  • 150,000+ documents available
  • Just £6.99 a month

Not the one? Search for your essay title...
  • Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

See related essaysSee related essays

Related GCSE People in Business essays

  1. Customer service Tesco's customer expectations

    the second method invites customers to phone in themselves and provides a free phone number on which to call. Tesco, inviting customers to suggest ways in which services could be improved, runs suggestion schemes. This might be a question of opening hours, store layout or information provided or specific

  2. Produce a case study comparing two business organisations, investigating the extent to which each ...

    pages long and any extra sections that you may need in respect of your particular business practice can be written for you at an extra charge. There are many pro-formas that come with the policy that can be photocopied and re-used if needs be and we are always happy to

  1. Functional Areas of Tesco

    Aims.? From: Tesco Customer Service (customer.service@tesco.co.uk) Sent: 27 January 2008 14:13:14 To: myles_225@msn.com Thank you for your email. With regards to your request for information, I would like to confirm that at Tesco we appreciate when students take an interest in us.

  2. Shareholders - Tesco

    From a recent newspaper article I found out that some employees are affected by the Sunday opening and they have complained to Tesco. A campaigner for the 'keep Sunday special campaign' said, "11 million people are now usually, or sometimes, working on a Sunday.

  1. Importance of good Customer service.

    > They were voted the best corporate chain store for their commitment to providing better service to our deaf blind customers at the Deaf blind Friendly Corporate Awards 2001. > They won the supermarket category in the 2001 EASE (EASE of Access, Service and Employment)

  2. This coursework is about the customer service at Argos. It covers the following:Responsibility of ...

    Profit is the difference between the total revenue of a business and it's total cost. Argos has consistently being recording increased profit for the past five years showing it is meeting its objectives. Increasing sales and market share: This is a very important objective for all organisations.

  1. Methods used by Tesco to monitor if good customer service is taking place.

    Tesco's as a large organization uses the suggestion boxes both for staffs and customers in their stores, forms or cards are often provided for staffs at the stores canteen or restaurant while suggestion boxes are usually placed on the shop floor for the customers to fill out, with this tesco's

  2. Produce an investigation into how a chosen company can improve its customer service.

    worst thing the customer wants to hear is that the member of staff does not know where it is. Therefore learning the map of the store is a must. All the staff who work in Sainsbury's must be attentive and caring towards customers, to as much as possible to make sure that the customer is getting what they need.

  • Over 160,000 pieces
    of student written work
  • Annotated by
    experienced teachers
  • Ideas and feedback to
    improve your own work