Human Resource Management at the Palms Hotel.

by aazmy31gmailcom (student)

Analyses report of the success of a business’s policies

Unit 20 Assignment 1

Human Resources in hospitality

In this report I will be analyzing the success of three policies in The Palms Hotel & Spa.

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Working Hours Policy

A full time employee in The Palms Hotel & Spa has a basic day of 8 working hours and a meal period of 30 minutes. The Palms Hotel & Spa usually locate the employees work schedule in a designated area in each department, although in this hotel workers do not have a permanent work schedules, due to the nature of the hotel, their schedule change’s depending on the circumstances of the hotel. If an employee wishes to take days off he would head to his head of his department but before that he has to finish his weeks worth of work schedule. The Palms Hotel & Spa offers the overtime pay, which is basically if an employees needs to stay extra hours in the hotel for a certain reason in his department but an employee can not work overtime unless approved by the head of his department in order to record and approve the extra time and work that is done by the employee, also employees that work over time get paid one and one-half times their regular rate.

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Based on the analysis through this chart above as well the online employee reviews, I have realized that employees were satisfied with the work schedule policies, which shows the success of the hotels work policy. Although Several employee stated that they are unsatisfied with the policy due to the fact that The Palms Hotel & Spa have a schedule that is not set which means it can change any time regarding the times or days where employees have to work, therefore this type of environment is not suitable for a employee with family but it a hospitality business and this type of work schedule should be expected by employees. The employees who are dissatisfied do not mean they are complaining they just want the hotel to change certain aspect of the work policy e.g. work schedules. On the other hand several employees have complaints regarding the uniform code as well as the overtime pay, a minority think that the hotel needs to higher the prices, which is perfectly natural for employees to want a raise but a majority stated that the money the hotel provide for overtime is satisfactory, in my opion regarding the complaints about the dress code, employees would like to have less strict and formal attire around the hotel in order for them to have a more flexible confortable work environment.

Sexual and Other Harassment policy

Any type of harassment in general is not tolerated in The Palms Hotel & Spa regarding males and females including any of the following: discriminatory harassment, sexual harassment, offensive jokes, mocking or mimicking another employee also offensive materials or sayings in the hotel premises. All these harassments affects the performance of the employee which results in creating a humiliating and intimidated work environment. The above harassments are prohibited and if any member of staff witness or is involved of the above harassments they must immediately report it to any management representative. Therefore the hostel has the Appropriate Person section, which comes under the harassment policy, the Appropriate Person section is several employees that are trained to deal with any situation regarding any type of harassment, and this will help create a safe environment for both the employees and guests of the hotel. This policy is very important for the success of the hotel because if employees felt that there will be actions taken against people who encourage sexual harassment also employees available to protect them and prevent this type of incidents, employees will feel safe and increase the performance of the hotel due to their satisfaction of the work environment, this applies to the hotel guests as well. Although these types of procedure or reports might take a long time for it be proven and the collection of witnesses and evidence will take time, in order for the appropriate action or decision to be made which is in most cases termination of employment.

Attendance policy

I will be assessing a specific area in the attendance policy which is the absenteeism, the arrival of immigrants in the western countries has created a lot of, low cost guest workers which is beneficial for The Palms Hotel in one aspect which is the costs but the absentees of these workers still remain an issue because the position these guest workers hold, their punctuality and regular attendance are essential for The Palms Hotel to efficiently conduct business, therefore the hotel has really strict policies regarding the attendance. Language and cultural differences can also create a huge problem for the human resource such as, communication problems between the employees including managers and workers. These guest workers tend to leave their jobs without notice also their absentee rates are considered to be bellow average or expected attendance which is considered to be job abandonment in this hotel therefore the hotel has strict rules and regulations, excessive absenteeism will result in disciplinary action up to and including termination of employment. This also increases the labour turnover rate, which is considered to be a disadvantage for the hotel because the recruiting processes as well as the short listing, interviewing and need for training will just add more costs and use more time from The Palms Hotel human resource department.

References:

Employee Absenteeism in the Hotel Industry. 2016. Employee Absenteeism in the Hotel Industry. [ONLINE] Available at: http://www.lotsofessays.com/viewpaper/1691732.html?page=2.

2016 Policy & Issues Forum (P&I) NACHC Meetings. 2016. 2016 Policy & Issues Forum (P&I) NACHC Meetings. [ONLINE] Available at: http://meetings.nachc.com/c-training/policy-and-issues/.

The Business of Travel. 2016. Hotel Issue Brief – The Business of Travel. [ONLINE] Available at:http://blog.gbta.org/hotel-issue-brief/. [Accessed 17 May 2016].