Human Resources department in William Hill are important because they have a connection with the quality of employees and market success.

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Human Resources department in William Hill are important because they have a connection with the quality of employees and market success. William Hill will not be able to work effectively if workers are not committed to meeting corporate objectives so it is the HR management job to ensure this quality by recruiting, developing and retaining these staff.  In order to do the above it is essential for HR department to look at various information internally and externally to plan for human resource. Internal and external information is important for William Hill as they need it to determine what they are doing, what they should have done, and what they are about to do. For this company to be the best and to strive to the highest levels they should make sure that they know all legislations that they need to follow in order to stay on the same side of the law.

Internal in formation consist of what is happening in the business such as below:

     Labour Turnover

      This means the number of employees that leave over a period of time, are replaced                  

      and the average length of time workers stay and reason for staff wastage. This can

either be advantage or become a disadvantage to William Hill. This is because it can                 either bring in new employees with new ideas and skills, or it can be expensive to recruit new staff. Due to high costs that it will produce, this can also become time consuming. Employees may leave because of poor career prospects, allowing little chance of promotion or simply better opportunities elsewhere.

The way to measure labour turnover is:

Wastage rate:                 No. of leavers in a period

        * 100

Average number of employees in the period

Average No.            Employees at start of period + Employees at end of period

of employees:

                                                                      2

Companies including William Hill can use this calculation on a yearly basis for the whole organisation or just the department. This is highly useful when used as a comparison with previous years. One disadvantage is that the equation (wastage rate) doesn’t measure the length of service of the employees that leave.

Stability Index means that means how long an employee has been with the firm. It can be measure by using this formula:

No. of employees with one or more years or service

        * 100

No. of employees at the start of the year

This equation shows the stability of more loyal and settled workers. It ignores short-term workers or those most likely to leave.

William Hill Labour turnover for Evelyn Street Branch is:

Labour turnover =         3   * 100 = 20%

                                     15

This result includes the amount of part time and full time workers employed in my branch. This is a really good indication that numerous workers love their job and want to stay employed in William Hill. As there is high retention levels it makes planning for human resource easier because it seems that more workers are staying.

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The amount of people leaving one branch would require the attention of the HR department, this is because the company can observe what is wrong and try to find ways to fix it. This would help the department as it can grow from the results of the turnover. Being able to put back into working order the things that became a problem in the past would make the company more successful from within.

Age, Skills and Qualifications

According to studies the older you are the more experience you would have. Analysing the age of the workers at William Hill ...

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