Human Resources Functions at Next

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Unit 4 Human Resources

Human Resources Functions

Introduction:

Next is one of the UK’s largest fashion and home retailers. Their ongoing success is built upon a passion for the Next brand that is shared by the whole organisation. This involves a commitment to providing excellent product in well run stores and through an attractive Directory. Head Office Located in an award-winning complex near Leicester, their Head Office in Enderby is home to a multi-skilled population. There you’ll find a comprehensive infrastructure including Product, Sales and Marketing, Finance, IT and HR teams.

Stores

At Next they have over 340 stores spread throughout the United Kingdom and Ireland. Over 20,000 people work in these stores which are heavily supported by their Head Office and a network of warehouses. These stores range from stand-alone units to much larger flagship stores offering the full Next range.

Next Directory

The Next Directory provides a facility for people to shop from home and has over I million customers and 1,000 employees. The Next Directory customer services call centre is situated at two sites close to Leicester City Centre.

Warehouses

Next warehouses are among the most modem in Europe and employ around 2,200 people. Located principally in West York and distribute stock to stores and Directory customers right across the United Kingdom and Ireland.

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  • Human Resources Planning:

At Next they undertake human resource planning to determine a course of action which helps them to function more efficiently by having the right labour, in the right place, at the right time and cost. This requires accurate forecasting: organisations need to forecast their manpower needs, both in terms of the number of employees needed and the types of skills and qualities required. It is also important for them to monitor and assess the productivity of the existing and available workforce and recognise the impact of technological change on the way in which jobs are carried out. Human resource planning at Next takes place over different time frames, though for simplicity they can consider is two time horizons: there is planning to meet short-term needs and planning to satisfy long-term intentions. Short-term plans are referred to as tactical plans and usually contain precise, detailed, measurable objectives. Short-term planning is carried out at lower levels in an organisation like Next, at middle manager and supervisor levels.

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Long-term plans are not as detailed or measured as short-term plans. The longer the time horizon of the plan, the less certain managers can be about outcomes. They are usually made at higher levels of management Long-term plans are also known as strategic plans.

Next has to plan carefully to ensure they have the right number of suitable employees for their needs. To do this Next need a good understanding of the labour market in the areas where they operate.

Next need to be able to consider the effects of the following labour market factors for human ...

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