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Human Resources Functions at Next

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Human Resources Functions Introduction: Next is one of the UK's largest fashion and home retailers. Their ongoing success is built upon a passion for the Next brand that is shared by the whole organisation. This involves a commitment to providing excellent product in well run stores and through an attractive Directory. Head Office Located in an award-winning complex near Leicester, their Head Office in Enderby is home to a multi-skilled population. There you'll find a comprehensive infrastructure including Product, Sales and Marketing, Finance, IT and HR teams. Stores At Next they have over 340 stores spread throughout the United Kingdom and Ireland. Over 20,000 people work in these stores which are heavily supported by their Head Office and a network of warehouses. These stores range from stand-alone units to much larger flagship stores offering the full Next range. Next Directory The Next Directory provides a facility for people to shop from home and has over I million customers and 1,000 employees. The Next Directory customer services call centre is situated at two sites close to Leicester City Centre. Warehouses Next warehouses are among the most modem in Europe and employ around 2,200 people. Located principally in West York and distribute stock to stores and Directory customers right across the United Kingdom and Ireland. ...read more.


This is why they don't always insist on degree qualifications. If you can show that you have good experience and great potential in a relevant discipline, you'll be considered. People do well at Next and seize the opportunities presented to them. This is why they look for motivated graduates with drive, commercial acumen and a passion for fashion. Individuals who will thrive in an open and creative environment where teamwork is valued. It is a fast-paced environment and it can be demanding. But the people that work there at Next take real pride in their work, and it's their commitment that has made them what they are today. In return, they offer generous rewards and bonuses. For e.g. Staff Shop access and cut price clothing. Not to mention training and development. Businesses such as Next recruit staff for a variety of reasons. The reasons for why and how they recruit staff are: * The growth of the business * Changing job roles withtin the business * Filling vacancies created by resignation, retirement, dismissal * Temperorary staff holidays * Internal promotion The recruitment process can be very costly, in terms of resources devoted to the recruitment process and costs associated with recruiting poorly performing staff, due to the lack of motivation. ...read more.


The major benefit to the people being trained close to Next is the convenience as they do not have to travel away and can learn in there own time. They can also get immediate feedback on how well they are doing. The only real disadvantage to using computer-based training is the impersonal touch of being taught by a computer. * Performance Management: A need to manage the performance of its employee's effectively if Next is to remain competitive. This means that they must use effective management control exercised at both individual and organisational level. A range of processes and techniques need to be in place which allow individual employees to know how well they are doing and for managers to be able to monitor how well their subordinates are performing. At Next they monitor their employees whilst they are working. For e.g. they monitor your call with a customer if you are working in the directory and they observe you when you are serving customers on the shop floor. They do this because they wish to maintain the high standards people think they are at and their value in the market would increase. Unit 4 Human Resources Page 1 of 6 ...read more.

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