• Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

Human Resources in the Leisure and Recreation Industry

Extracts from this document...


Human Resources in the Leisure and Recreation Industry Most medium sized to large businesses have a human resource department, which looks after the welfare of staff who are employed in the company. The Leisure and Recreation Industry is the biggest growing area of business in the UK with people spending of over �12 billion on leisure and recreation products/services. There are * people working in the Leisure and Recreation industry in the UK. Many of whom work on a temporary basis linked to tourism. External and Internal Influences on a department External Economic climate If the country were in recession this would mean that a lot of people would be unemployed and therefore not able to spend money on leisure and recreation industry because they would need to spend on their basic needs i.e. tax, bills, food etc. However in the UK employees often have a high disposable income, which means that after an employee gains income paying all tax, bills, mortgages etc, then most employees will have money to spend on the leisure and recreation industry because of their high disposable income. Minimum wage The national minimum wage will be �5.05 per hour in October 2005 but this often changes from time to time, so that it can meet the demands of cost of living. So if the wage was less than the cost of living people will not be able to afford to live and spend money and may need to work extra shifts/hours to gain more money. ...read more.


Responding to customer trends in terms of products or services Audit of staffing requirements from department heads Before HR can recruit any one they will need to look if vacancies are available by going around the other departments and ask heads of the departments Staff turnover, career moves Sickness rates, absenteeism and levels of motivation Legally an employer can't employ someone else to do a job on a permanent basis if there is someone else doing the job already. Statistically employees in the UK work till late, which is why the government are trying to, decrease the number of working hours. This is because working parents seem to neglect their children and aren't spending enough time with them. Flexible work force HR tries to make employees working time very flexible and so this is why they recruit extra staff to do some shifts permanently so that every employee has flexible working time. Sometimes the HR will recruit some to do part time i.e. Saturdays when it is very busy they will recruit part time employees or even temporarily like the summer holidays. Recruitment and Selection To recruit an employee, first a HR manager for example will have to go around to other different departments to find vacancies, so that he/she can recruit new members of staff. Then if vacancy is available HR will have to draw up a: * Job description - this shows the roles of the job ...read more.


electronically. * Hours of work - it should also state the hours of work i.e. 48 hours a week, and what time he/he will start and finish * Fringe benefits - it should also state * Period of contract - whether it is permanent or temporary An employee is legally entitled to a contract of employment if he/she is working for the business for 1 month or more. Key components of staff training and development Induction Staff Appraisal Training and Development Induction training is given at the start of a new job to show how the activities of the firm are organised. Performance Reviews Self Evaluation Peer Evaluation Target Setting Measuring individual and group output/production Mentoring and coaching Apprenticeships In-house training External training Motivation Keeping staff motivated is good for the business because: * Motivated workers are more productive and higher productivity usually means higher profits. * In a service industry, workers who are well motivated will provide a better level of customer service, keeping the customers happy. * Staffs who are well motivated are more likely to stay with the company. They grow in experience and become even more valuable to their employer. * If a business successfully keeps the staff it has, the cost of recruiting and training new staff is reduced. > Management styles > Job Rotation, Job Enlargement > Team working > Financial incentives An employee can be demotivated if: * The environment is not safe, so the HR will have to make the environment safe. * The managers/employer Summary ... ...read more.

The above preview is unformatted text

This student written piece of work is one of many that can be found in our GCSE People in Business section.

Found what you're looking for?

  • Start learning 29% faster today
  • 150,000+ documents available
  • Just £6.99 a month

Not the one? Search for your essay title...
  • Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

See related essaysSee related essays

Related GCSE People in Business essays

  1. Managing Human Resources in Marks & Spencer.

    The rate of unemployment in the area. 2) The extent of the infrastructure in the area (e.g. price and availability of housing or availability of public transport). 3) Government incentives and subsidies (paying the training costs for the business). 4) The availability of workers with the necessary skills and qualifications.

  2. Customer Service in Leisure and Recreation The Importance of Customer Service

    It directly influences customers' satisfaction and the image they have of the organisation. Personal presentation includes appearance, personal hygiene, personality and attitude. Appearance covers everything from clothes and footwear, to hair, make-up and jewellery. The reasons for providing staff with a uniform are: * It helps create a positive first

  1. Analysis of a Contract Specific Organisation

    After the first 12 months when the communication systems and processes are well defined, bedded in and running effectively Yusuf will attend only at the quarterly meetings. Both Mike Young and Yusuf Pandor will continue to receive copies of all meetings throughout the term of the commission to ensure that actions have been executed correctly.

  2. Customer service within the travel and tourism industry

    If what is purchased is a service, (e.g. accommodation, travel), this factor may be influenced by staff's attitudes and actions to meet the customers needs Health & Safety Health & safety is influenced by these factors; * Health, safety and welfare of people at work * The protection of outsiders that risks their health and safety * The

  1. Working In the Leisure and Recreation Industry.

    A 'People's business': because your job is to ensure that the customer is happy and has an enjoyable visit, it is essential that you have good people skills. This means you have to be able to respond in a pleasant and helpful way no matter how you are feeling or how obnoxious you find the customer.

  2. The Growing Power of Mentoring.

    Unable to make things happen through subtle tweaks of the informal organisation, they resorted to extensive changes through the formal systems. In effect, this is akin to hiring a TV repairman equipped only with a hammer and nails. The same principles apply at all levels.

  1. Recruitment and Selection - Next

    * Changing job roles within the business: There are advantages and disadvantages to recruiting within the company. It can cause considerable savings, as they people who already work in the firm will not need as much training as the know the organisation.

  2. Mc. Tavish Industries

    In controls overhauling, natural work units could be created around the subassemblies. Workers in subassembly units could be responsible for all cleaning, repairing, upgrading, module installation and testing. Final assembly and operational testing could constitute another natural work unit. Finally, a third natural work unit already exists and it is

  • Over 160,000 pieces
    of student written work
  • Annotated by
    experienced teachers
  • Ideas and feedback to
    improve your own work