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Human Resources in the Leisure and Recreation Industry

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Human Resources in the Leisure and Recreation Industry Most medium sized to large businesses have a human resource department, which looks after the welfare of staff who are employed in the company. The Leisure and Recreation Industry is the biggest growing area of business in the UK with people spending of over �12 billion on leisure and recreation products/services. There are * people working in the Leisure and Recreation industry in the UK. Many of whom work on a temporary basis linked to tourism. External and Internal Influences on a department External Economic climate If the country were in recession this would mean that a lot of people would be unemployed and therefore not able to spend money on leisure and recreation industry because they would need to spend on their basic needs i.e. tax, bills, food etc. However in the UK employees often have a high disposable income, which means that after an employee gains income paying all tax, bills, mortgages etc, then most employees will have money to spend on the leisure and recreation industry because of their high disposable income. Minimum wage The national minimum wage will be �5.05 per hour in October 2005 but this often changes from time to time, so that it can meet the demands of cost of living. So if the wage was less than the cost of living people will not be able to afford to live and spend money and may need to work extra shifts/hours to gain more money. ...read more.


Responding to customer trends in terms of products or services Audit of staffing requirements from department heads Before HR can recruit any one they will need to look if vacancies are available by going around the other departments and ask heads of the departments Staff turnover, career moves Sickness rates, absenteeism and levels of motivation Legally an employer can't employ someone else to do a job on a permanent basis if there is someone else doing the job already. Statistically employees in the UK work till late, which is why the government are trying to, decrease the number of working hours. This is because working parents seem to neglect their children and aren't spending enough time with them. Flexible work force HR tries to make employees working time very flexible and so this is why they recruit extra staff to do some shifts permanently so that every employee has flexible working time. Sometimes the HR will recruit some to do part time i.e. Saturdays when it is very busy they will recruit part time employees or even temporarily like the summer holidays. Recruitment and Selection To recruit an employee, first a HR manager for example will have to go around to other different departments to find vacancies, so that he/she can recruit new members of staff. Then if vacancy is available HR will have to draw up a: * Job description - this shows the roles of the job ...read more.


electronically. * Hours of work - it should also state the hours of work i.e. 48 hours a week, and what time he/he will start and finish * Fringe benefits - it should also state * Period of contract - whether it is permanent or temporary An employee is legally entitled to a contract of employment if he/she is working for the business for 1 month or more. Key components of staff training and development Induction Staff Appraisal Training and Development Induction training is given at the start of a new job to show how the activities of the firm are organised. Performance Reviews Self Evaluation Peer Evaluation Target Setting Measuring individual and group output/production Mentoring and coaching Apprenticeships In-house training External training Motivation Keeping staff motivated is good for the business because: * Motivated workers are more productive and higher productivity usually means higher profits. * In a service industry, workers who are well motivated will provide a better level of customer service, keeping the customers happy. * Staffs who are well motivated are more likely to stay with the company. They grow in experience and become even more valuable to their employer. * If a business successfully keeps the staff it has, the cost of recruiting and training new staff is reduced. > Management styles > Job Rotation, Job Enlargement > Team working > Financial incentives An employee can be demotivated if: * The environment is not safe, so the HR will have to make the environment safe. * The managers/employer Summary ... ...read more.

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