• Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

I have been asked to review human resources function in Pizza Express

Extracts from this document...

Introduction

HUMAN RESOURCES COURSEWORK PIZZA EXPRESS E1 Terms of reference I have been asked to review human resources function in Pizza Express Introduction Pizza Express is a public limited company (PLC), which was established in 1965. It has 350 restaurants in the UK and between twenty to thirty international franchises in countries like France, Egypt, Spain and opening soon in the Philippines and it has also expanded by 40% in recent years. It's a restaurant in different countries, which provides food, and drink services to the customers. The company has different range of employees, 39 in total including cleaners, chefs, waiters and waitresses, supervisors and managers. Role of human resources The organisation has two human resources namely the main HR known as the headquarters and the local HR's. The local HR recruits the workers by advertising in the media after which they train the selected ones to very high standards so that they deliver high quality services to the customers. This creates a good repetition for the company so they receive more customers therefore increasing profits too. Training the workers on how to use the equipment also helps the company in a way that they will have fewer or no claims for damages in case of accidents. The local HR's also carry out transfers with other restaurants of the organisation, which helps them maintain the good workers. This can also be a way of practising flexible working conditions for their staff. In case of any member of staff acting against the organisations rules, the local HR's have to discipline him/her so that they can change and if they fail they lose the job. ...read more.

Middle

Looking at the trends, we see that Richmond's working age employment has gone down by 3.7%, London's has only gone up by 0.2%, Kingston's has gone up by 1.6% and lastly UK as a whole has just gone up by 0.3%. With this information, Pizza Express can decide to recruit workers from London since it has the least working age employment so they will find it easier to recruit people but then it will have to increase spending on transport if the workers are not willing to spend their own money and if they are willing to, Pizza Express will have to pay them high wages so that they can afford the costs. Advertising costs will also go up because they will have to advertise in the media other than on their windows because they are trying to recruit people in a totally different area. Graph showing working age employment rate in London, Kingston, Richmond and UK (2001-02) Economic activity rate by sex (working age 16-59/64) in Kingston & Richmond (March 2000-2001 & February2001- 2002) Area % No. of males % No. of females 2000-2001 2001-2002 2000-2001 2001-2002 Richmond 93.7 89.0 80.5 76.5 Kingston 87.6 87.4 70.1 75.0 From the information above we see that there were a higher number of males in economical activity in Richmond than Kingston with a difference of 1.6%. With the females, the number was still higher in Richmond than Kingston with a difference of 1.5%. Comparing the percentages with last years, Kingston had a very little difference in 2000-2001 than in 2001-2002 of males in economical activity which was only 0.2%. For the females in Kingston, the percentage number went up from 70.1% in 2000-2001 to 75.0% in 2001-2002, a difference of 4.9%. ...read more.

Conclusion

Lastly, it has got detailed information about how you can get in touch with them like telephone numbers and e-mail addresses. Stages in filling a vacancy FLOW CHART There are various stages involved in filling a vacancy. First, the job vacancy is identified and then a job description is written up. This is the document describing what the job is about and what it requires the person to do. A person specification is also written out describing what the qualities and qualifications the applicant should have then an appropriate advertising medium is chosen e.g. newspaper e.t.c. The type of medium chosen depends on the size of the company, what type of job is being advertised or even the current financial status of the company. Next, you send out application forms to the people who have replied to the adverts so that they can fill them in after which they send them back and you short list them to get the right ones. There are crucial things that should be considered when carrying out the short listing process like not discriminating people on grounds of their sex, race or ethnicity. After short listing them out, you arrange interviews for the selected ones where you set the date and time to meet. This can give the interviewer time to make up the questions to be asked and the common ones are normally about the candidates work experience history, why they have applied for the job, what makes them think they will be good at, how they will travel everyday if successful e.t.c. This is a good process because you get to see and speak to the candidates and evaluate how they express themselves, test their communication skills, check how they get on with other people and also check their behaviour i.e. if they are polite e.t.c. ...read more.

The above preview is unformatted text

This student written piece of work is one of many that can be found in our GCSE People in Business section.

Found what you're looking for?

  • Start learning 29% faster today
  • 150,000+ documents available
  • Just £6.99 a month

Not the one? Search for your essay title...
  • Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

See related essaysSee related essays

Related GCSE People in Business essays

  1. The Boots organisation is a public limited company (PLC).

    is a problem, which needs to be dealt with instantly, the management meets informally. Boots has a very democratic style of management. They allow their employees to have a say in the day-to-day running of the business. If an employee has an idea, it is put forward at the monthly meeting or earlier if it will have a successful impact.

  2. Managing Human Resources in Marks & Spencer.

    If the employee is successful in claiming that they have been unfairly dismissed, then they are eligible for re-instatement in their previous job, as well as a financial award (to cover loss of earnings, and pain and suffering). In all areas of the activities of Marks and Spencer, but

  1. The Responsibilities of the Human Resources Function within IKEA

    According to Krulis-Randa, a writer on people management, the HRM has some of the following characteristics: 1) The planning of Human Resources is part of overall corporate planning- Today, many organisations use mission statements, which include references to the places of Human Resources.

  2. Human Resources at John Lewis use labour market information to help them with there ...

    As they know the audice of the magazine for which they will place the advertisment. However this also means that extra analysis of the canditate as there is no interceder Head hunters this is when John Lewis head hnts an employee for a specific job who is working for another company, as they have the specific skills needed.

  1. Stakeholders - review of Richer Sounds.

    It is also helpful if the bank manager would understand the business problems that may occur and how. The bank would also help the company for any financial help if Richer Sounds has a good record with the bank. Every month a copy of financial accounts such as: - Profit

  2. Analysis of a Contract Specific Organisation

    We propose issuing a periodic "newsletter" summarising any changes in our respective staff and that of contractors and to include other matters - e.g. energy consumption feedback - to be agreed with the ALO/ AM. In this way we would hope to make the service more personal and user-friendly to all involved, and go beyond the contracted liaison meetings.

  1. The stages involved in recruiting new staff.

    Each application form should be the same for each candidate to make it easier to compare each candidate to one another. By making each candidate complete the same document the information needed by the employer is easier to find than if you were to compare every candidates CV.

  2. Human Resources- Employing and maintaining staff

    Interviews are held and assessment and testing takes place Factors to consider before the interview : Who will interview the candidates? Most likely the supervisor of the member / staff responsible for them/ store manager / HR manager . Is it going to be a One to one or panel interview .

  • Over 160,000 pieces
    of student written work
  • Annotated by
    experienced teachers
  • Ideas and feedback to
    improve your own work