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I have been asked to review human resources function in Pizza Express

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HUMAN RESOURCES COURSEWORK PIZZA EXPRESS E1 Terms of reference I have been asked to review human resources function in Pizza Express Introduction Pizza Express is a public limited company (PLC), which was established in 1965. It has 350 restaurants in the UK and between twenty to thirty international franchises in countries like France, Egypt, Spain and opening soon in the Philippines and it has also expanded by 40% in recent years. It's a restaurant in different countries, which provides food, and drink services to the customers. The company has different range of employees, 39 in total including cleaners, chefs, waiters and waitresses, supervisors and managers. Role of human resources The organisation has two human resources namely the main HR known as the headquarters and the local HR's. The local HR recruits the workers by advertising in the media after which they train the selected ones to very high standards so that they deliver high quality services to the customers. This creates a good repetition for the company so they receive more customers therefore increasing profits too. Training the workers on how to use the equipment also helps the company in a way that they will have fewer or no claims for damages in case of accidents. The local HR's also carry out transfers with other restaurants of the organisation, which helps them maintain the good workers. This can also be a way of practising flexible working conditions for their staff. In case of any member of staff acting against the organisations rules, the local HR's have to discipline him/her so that they can change and if they fail they lose the job. ...read more.


Looking at the trends, we see that Richmond's working age employment has gone down by 3.7%, London's has only gone up by 0.2%, Kingston's has gone up by 1.6% and lastly UK as a whole has just gone up by 0.3%. With this information, Pizza Express can decide to recruit workers from London since it has the least working age employment so they will find it easier to recruit people but then it will have to increase spending on transport if the workers are not willing to spend their own money and if they are willing to, Pizza Express will have to pay them high wages so that they can afford the costs. Advertising costs will also go up because they will have to advertise in the media other than on their windows because they are trying to recruit people in a totally different area. Graph showing working age employment rate in London, Kingston, Richmond and UK (2001-02) Economic activity rate by sex (working age 16-59/64) in Kingston & Richmond (March 2000-2001 & February2001- 2002) Area % No. of males % No. of females 2000-2001 2001-2002 2000-2001 2001-2002 Richmond 93.7 89.0 80.5 76.5 Kingston 87.6 87.4 70.1 75.0 From the information above we see that there were a higher number of males in economical activity in Richmond than Kingston with a difference of 1.6%. With the females, the number was still higher in Richmond than Kingston with a difference of 1.5%. Comparing the percentages with last years, Kingston had a very little difference in 2000-2001 than in 2001-2002 of males in economical activity which was only 0.2%. For the females in Kingston, the percentage number went up from 70.1% in 2000-2001 to 75.0% in 2001-2002, a difference of 4.9%. ...read more.


Lastly, it has got detailed information about how you can get in touch with them like telephone numbers and e-mail addresses. Stages in filling a vacancy FLOW CHART There are various stages involved in filling a vacancy. First, the job vacancy is identified and then a job description is written up. This is the document describing what the job is about and what it requires the person to do. A person specification is also written out describing what the qualities and qualifications the applicant should have then an appropriate advertising medium is chosen e.g. newspaper e.t.c. The type of medium chosen depends on the size of the company, what type of job is being advertised or even the current financial status of the company. Next, you send out application forms to the people who have replied to the adverts so that they can fill them in after which they send them back and you short list them to get the right ones. There are crucial things that should be considered when carrying out the short listing process like not discriminating people on grounds of their sex, race or ethnicity. After short listing them out, you arrange interviews for the selected ones where you set the date and time to meet. This can give the interviewer time to make up the questions to be asked and the common ones are normally about the candidates work experience history, why they have applied for the job, what makes them think they will be good at, how they will travel everyday if successful e.t.c. This is a good process because you get to see and speak to the candidates and evaluate how they express themselves, test their communication skills, check how they get on with other people and also check their behaviour i.e. if they are polite e.t.c. ...read more.

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