Identify any imperfections in the way that Hermes Courier Ltd operated and to provide effective resolutions that would help to improve their service and reputation.

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IM1004 Finance and Information Management

Assignment 2

Name: Richard Richards

Module: IM1004 – Finance and Information Management

Student Number: 0372499

Word Count: 1,902

Table of Contents

Introduction        3

Working with others        

Time Management        4

Application of numerical and financial skills        

Use of technology        5

Conclusion        6

Appendices        7

Bibliography        9

Introduction

The assignment that we were set wanted us to identify any imperfections in the way that Hermes Courier Ltd operated and to provide effective resolutions that would help to improve their service and reputation. These resolutions in turn should result in a rise sales and profits over the long-term. This report is an analysis of the individual and group work that took place for the duration of this task.

Working With Others

For the assignment that was set it was necessary to work in groups. I felt that for an assignment that required a lot of time and effort that it would be best for me to work in a group that contains people that I know well.  I was content to see that this module involved working in groups as I enjoying working and collaborating with others and also have had previous good experience of working in groups.

 My group comprised of five people. To work in a group successfully, members within the group needed to have good communication skills and also good teamwork skills. I felt that the selection of people that were in my group were good as they all looked like they were focused on completing the task ahead and also, I had previously worked with them on a different module and we worked well as a team. It was then necessary, once we had formed the group, to delegate the work between all members of the group.

During the discussion of who would undertake what parts and sections of the assignment, I could see what natural roles some members had as a couple of members would just sit back and not say much and other members would be trying to take control of the situation.

The members of the group that I worked in had a good variety of different skills. In our group, referring to Belbin’s team roles (please refer to appendices); we had two implementers, a shaper, a plant and a team-worker. All of these team roles brought good strengths to the group but also brought some weaknesses.

As the weeks progressed, I felt that the group was missing something. It was missing a leader (or co-ordinator according the Belbin’s team roles). Within our group of five, nobody was a leader. In general, I feel that groups operate better if there was someone who has leadership skills and would provide regulations and also plan and organise meetings. Having a leader would mean an increased workload for one of the people in my group. I personally didn’t want to be a leader as I don’t feel that I have the right attributes and skills equipped at the moment.

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To be a leader you need to be calm and self-confident amongst other things and those are two attributes that I don’t currently have, let alone all the rest. If my group did have a leader then the group would have had more regular meetings that could have led to a higher quality of work being submitted but on the other hand, having a leader could have caused conflicts within the group as some members may not have been happy with taking instructions from that person.

The first stage of group ...

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