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Identify any imperfections in the way that Hermes Courier Ltd operated and to provide effective resolutions that would help to improve their service and reputation.

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IM1004 Finance and Information Management Assignment 2 Name: Richard Richards Module: IM1004 - Finance and Information Management Student Number: 0372499 Word Count: 1,902 Table of Contents Introduction 3 Working with others Error! Bookmark not defined. Time Management 4 Application of numerical and financial skills Error! Bookmark not defined. Use of technology 5 Conclusion 6 Appendices 7 Bibliography 9 Introduction The assignment that we were set wanted us to identify any imperfections in the way that Hermes Courier Ltd operated and to provide effective resolutions that would help to improve their service and reputation. These resolutions in turn should result in a rise sales and profits over the long-term. This report is an analysis of the individual and group work that took place for the duration of this task. Working With Others For the assignment that was set it was necessary to work in groups. I felt that for an assignment that required a lot of time and effort that it would be best for me to work in a group that contains people that I know well. I was content to see that this module involved working in groups as I enjoying working and collaborating with others and also have had previous good experience of working in groups. My group comprised of five people. ...read more.


My group knew that I have problems when I set my own goals, so they decided to set the goals for me, which helped as I had the tasks completed on time. I think that with my group setting the goals instead of me helped because I know in my mind that if I didn't complete the goals that they set then I would be letting them down as well as myself and that is something that I would never want to do. Setting goals was also a way of feeling a sense achievement and pride, which was good because it helped boost my self-confidence and made me think that 'if I can do that, I can do anything'. Application of Numerical and Financial Skills I don't possess very good at numerical and financial skills. The only time that I have ever come across using numerical and financial skills in depth was at secondary school when I did Maths at GCSE level. I have never studied any level higher than that. When at sixth form I only needed basic numerical and financial skills but now I'm at university I have found that basic skills are no longer good enough. Only having basic numerical and financial skills proved to be a bit of a problem for me as this assessment had a big proportion of work that required good knowledge and use of numerical and financial skills. ...read more.


Listens, builds, averts friction, and calms the waters. Indecisive in crunch situations. Can be easily influenced. Implementer Disciplined, reliable, conservative and efficient. Turns ideas into practical actions. Somewhat inflexible. Slow to respond to new possibilities. Completer Painstaking, conscientious, anxious. Searches out errors and omissions. Delivers on time. Inclined to worry unduly. Reluctant to delegate. Can be a nit-picker. Specialist Single-minded, self sharing, dedicated. Provides knowledge and skills in rare supply. Contributes on a narrow front. Dwells on technicalities. Overlooks the 'big picture' Source: Belbin, R.M. (1993). Team roles at work, The Butterworth Division of Reed Elsevier (UK) Ltd/Belbin Associates Personal Log October '03 * Information gathered from lectures regarding analytical tools in order to be able to complete the first set task * Formed a group that I would have to work with on this assessment until the end of semester two. November '03 * First set task completed. All group work formatted together as required. * Hand in analytical tools section of Task 1 of the Assignment December '03 * Gain full knowledge of all the financial tools needed * Start the financial section of the task. January '04 * Obtain the financial skills required for the task. * Acquire the entire problem solving techniques from lectures. February '04 * Assign a problem solving method to each group member. * Hand in the second task of the assignment with all the problem solving methods Hermes could use. March '04 * Find out all of the project management skills. ...read more.

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