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Identify the roles of three different people at John Lewis in the Sales Department

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Introduction

Identify the roles of three different people at John Lewis in the Sales Department We asked the Caroline O'Donovan the Human Resources Training Manager to tell us about three different jobs in the same department. Here is the information she gave us. John Lewis is run on certain 'Principles' that all staff have to keep to: * By a clear understanding of what the employer expect of them and what there duties are. * commutate clearly and regularly to ovoid misunderstandings. * Know they rites and responsibilities within the business - this is what they are entitled to and what they must take responsibility for. Purpose The Partnership's ultimate purpose is the happiness of all its members, through their worthwhile and satisfying employment in a successful business. Because the Partnership is owned in trust for its members, they share the responsibilities of ownership as well as its rewards - profit, knowledge and power. Power Power in the Partnership is shared between three governing authorities, the Central Council, the Central Board and the Chairman. Profit The Partnership aims to make sufficient profit from its trading operations to sustain its commercial vitality, to finance its continued development and to distribute a share of those profits each year to its members, and to enable it to undertake other activities consistent with its ultimate purpose. ...read more.

Middle

* Benefits: �5 - �6 per hour depending on experience 2. Job title: Section Manager Responsible to Department Manager Main Purpose To assist in the management of the department by planning, organising and supervising the activities of the team; to ensure a high standard of service is maintained at all times. 1. Plan organise and supervise the activities of the team. (a) Plan and manage office floor cover. (b) Organise priorities and allocate tasks to match resources. (c) Review task completion against task allocation. (d) Coach on work performance to Partners. (e) Plan organise and supervise exceptional events as directed e.g. Stocktaking and Clearance. 2. Ensure Partners advise and sell to customers. (a) Monitor Partners' selling skills. (b) Monitor Partners' produce knowledge. (c) Encourage promotion of customer services. 3. Contribute to developing and maintaining customer service. (a) Develop and maintain positive relationships with customers. (b) Investigate and deal with customer complaints. (c) Control the procedure for dealing with complaints. (d) Maintain the Partnership's trading policy. (e) Identify, suggest and implement improvements to customer service. 4. Evaluate and monitor the receipt of payments from customers for goods and services. (a) Evaluate takings practices and procedures, (b) Monitor takings practices and processes at cash point. 5. Contribute to the continuous improvement of the department (a) Identify opportunities for solving problems and improving the department. ...read more.

Conclusion

and maintain a learning and development culture for self, team and individuals to improve personal performance and achieve business objectives Take responsibility for own development and learning Develop section manager Develop the team Manage the development of individuals Support off the job learning opportunities to ensure Partners needs are identified and met Create, maintain and develop effective working relationships Establish and maintain trust and support of Parnters Establish and maintain positive relationship with branch and central management colleagues Identify and manage conflict Implement disciplinary and grievance procedures Provide support and guidance to deal with unacceptable performance Manage continuous improvement in the department Encourage Partners to contribute to the continuous improvement of the department. Visualise change Use stock control systems to develop our business Match stock to customer profiles Create administration systems to develop our business Raise Partners' awareness of commercial developments Identify and manage proposals to improve the department Maintain the security, health and safety of the working environment Control and monitor all aspects of security for cash, stocks and Partners Organise, monitor and update Risk Assessment in the department Minimise risks to health and safety of Partners and customers Maintain and promote an interest in partnership principles and practices Encourage Partners to demonstrate a sense of responsibility as members of a democratically owned business Generate and sustain team's interest in, and knowledge of Partnership matters Maintain all Partnership Rules and Regulations and ensure individuals in team do likewise ...read more.

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