The functional areas in Barclays bank and NHS are
- Administration,
- Customer’s service,
- Distribution,
- finance,
- Human resource,
- It,
- Marketing and sales
- Research and development.
Administration
Many organisations have a central administration.
The main function of an administration department is to control paperwork and to support the other entire department, particularly by servicing their needs fo secretarial work or administration dustiest such as filling, mailing and data handing.
An administration department would have little work if there were not other parts of the organisation generating work for it.
Administration is Barclays bank includes banks to send letters about the customer’s current statement. Arrange appointments to the customers with staff and members.
Administration in NHS they inform their patient about their appointments and they send letters to the customers about the meetings and arrangements.
Customer’s service
Employees become involved in customer service if they have any direct contact wit the customer. Dealing with customers requires effective systems to handle enquiries and problems efficiently. Businesses wish to learn from any other department.
Customers service on Barclays bank they give information’s on opening current account. They also have assistant in the store to help out with the customers.
Customer service with NHS to meet customer needs and to offer patient good treatment and they also deal with customer complaints.
They also inform us about the new deal that they have realised. To give the, service from the government and to the customer needs. To gather ideas and to share any updates to the nation and of course on important information. In order to share the company across to, work on efficiently. National Insurance Contributions: other services that provide within the company, managing health, safety and the
Distribution
Distribution deals with the transferring of products from the supplier to the customers.
There needs to be an accurate and efficient system in place to monitor the location and the status of all of these movements.
Businesses try to keep their distribution costs down and constantly look for more efficient ways of moving products from warehouse to retail outlets or from retail outlets to their customers.
Distribution in Barclays bank and NHS efficient customer service and efficient security system. They also Easy to locate due to their local branches and Leaflets of different services.
Finance
Businesses need to keep records of all money coming into and leaving the business.
These records allow the business to track its finances and assist it in controlling it spending and income levels and ultimately, calculate whether the business is breaking even, operating at a loss or making a profit.
Finance on Barclays bank have finance department who ensure that the accounts are controlled correctly.
They manage with other business so that they can keep in track of their business.
NHS they pay bills and they must prepare accounts and financial statements.
They produce cash flow forecast.
Human resource
The personnel or human resources department deals with the hiring and firing of employees, training, staff welfare, leave and pay.
The human resource department maintains records on all members of the workforce, both those working full time and part time.
The human resource department has links with all other departments’ within an organisation and is closely involved in making sure that the workforce is working efficiently and effectively.
Both of the companies have an department on human resources and they also they give deals with all employee-related matters.
They arrange training and staff. And they also deal with wags send salaries.
IT
Many larger businesses need a dedicated information technology (IT) or computer service department.
Responsibilities include hardware, software and the maintenance of databases, telecommunications and other computer-related equipment within the business.
Both companies have IT skills and they provides an essential areas and the
updates software and maintains It facilities and fix any problems.
Marketing and sales
The main function of the marketing and sales department is to try to identify customer’s requirements.
It also needs to try to predict customer needs in future.
This department may carry out exactly what customers want, where to try to find they want it, how much they want tp pay for it and the best ways in which customers can be told about it.
The sales section ultimately has responsibility for convincing customers to buy the organisation’s products and services.
The sales section employs experienced members that can answer many of the questions and queries posed and deal with any doubts the customers may have. Barclays bank deal directly with the customers marketing and sales and they provides advice on best purchases and they maintains contact with existing orders.
Both companies contact new customers marketing and they check if the customers are getting the information they need.
They check the price and think how they can get more customers to buy the products.
Research and development
The main functional of the department is only to design new products andand services, but also to work out the most efficient method of producing or offering them.
The department will also randomly test products being manufactured to make sure that they meet quality standards and it will test competitors’ products to see whether the organisation’s products compare favourably with them.
It will also keep a close eye on technological advances to see if design and production processes can be improved.
Both of the companies research other banks and compare themselves.
They always ask for opinions from customers and see what their wishes are and they prove their products and the service.