• Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

Industrial conflict in the contemporary business world

Extracts from this document...

Introduction

Industrial conflict has become a key issue of discussion in the contemporary business world. A brief read through the daily newspaper inevitably presents the reader with an abundance of articles relating conflict in workplaces, and its varied impacts on organisations. Conflict is an issue that affects all working Australians, so it is important to understand exactly why it occurs, and how it can be managed. An important question that arises is whether or not management can rid the workplace from conflict. The ultimate goal of management is to coordinate productive resources with the aim of achieving its objectives. (Deery et al. 2001 p. 173) One of the resources that need to be coordinated is that of human labour. For the manager, this is the most difficult resource to manage because employees may have alternate interests that intersect with that of management. These opposing interests can lead to conflict. So what then is conflict? Conflict can best be understood through examples. Generally a party in the employment relationship will take action to fulfil its interests, for example in the form of a demand. ...read more.

Middle

Given the often expensive nature of conflict, managers will be extremely meticulous in strategy implementation to try and keep conflict to an acceptable minimum. There are four main strategies that managers can adopt when managing an organisation: the traditionalist strategy, the sophisticated paternalist strategy, the sophisticated modern strategy, and finally the standard modern strategy. These various policies, each draw elements from the three approaches to management. As a result of that, the treatment and ultimate manifestation of conflict is very different in companies utilising these strategies. The traditional strategy draws heavily from the unitary approach to management. It is characterised by hostile and negative stances to trade unions and a highly exploitative approach to the workforce. In addition, there is a strong belief of management prerogative, and the legitimacy of these rights (Rose 2004 p. 64). In the early 19th century when this strategy had extensive influence in organisations, this strategy was fairly effective in controlling conflict. The reason was the lack of a legal framework that enforced workers rights. Workers were thus forced to work under the "dictatorship" of management in order to survive. ...read more.

Conclusion

21). An indirect method of minimising certain causes of workplace conflict is through legislation concerning working hours, safety and minimum wages. The conflict in the workplace regarding these issues is thus reduced to an extent. In addition to this, the government plays an important role in conflict resolution through services like arbitration tribunals. Given its sources it seems that conflict is an inherent characteristic that is derived from human nature. It will always be an element of industrial relations (Hill & Lansbury 1988 p. 36). Good management, in any of its forms, will never be able to completely rid industries from conflict. Therefore it is the obligation of management to try and keep conflict to a minimum. This can be achieved through the implementation of appropriate strategies. It is also important not to forget the important roles that the states and unions play in conflict minimisation as well. Industrial conflict may often impose a considerable cost on the participants and on their communities. However, conflict is an important force for progress in an industrial society (Hill & Lansbury p. 36). Therefore, the question that managers should consider is not how to eradicate conflict, but instead how to learn and develop through conflict resolution. ...read more.

The above preview is unformatted text

This student written piece of work is one of many that can be found in our GCSE People in Business section.

Found what you're looking for?

  • Start learning 29% faster today
  • 150,000+ documents available
  • Just £6.99 a month

Not the one? Search for your essay title...
  • Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

See related essaysSee related essays

Related GCSE People in Business essays

  1. Classify the business according to its ownership - McDonalds

    Processing involves treatment such as washing, cutting, salting, weighting, heating, grilling and frying etc. The raw materials such as meat, chicken, fish and vegetables etc are passed through a series of processes until the desire form product is produced for example chicken fillet is processed into chicken burgers, grilled and then assorted with salad cream.

  2. Report: Type of ownership of J-Sainsbury

    These products are distributed from depots around the UK. Before the product arrives in store, information is sent to the store about where the product should be placed and leaflets may be provided for customers. Some products may also be advertised in newspapers, magazines and on television.

  1. Managing Human Resources in Marks & Spencer.

    to have promotion if they have been with Marks and Spencer for a long period of time. Here a case where two staff John and David where both working in Marks and Spencer for long period John worked for 2 years and David worked for 3 years.

  2. Produce a case study comparing two business organisations, investigating the extent to which each ...

    Identify and describe the ways in which the organisation monitors and assesses the quality of customer service. Also analyse how effectively each organisation monitors and assesses the quality of customer service offered. Assessing the quality and effectiveness of customer service It is important for Marks & Spencer's to continually

  1. Investigate about the important roles that management plays in achieving my chosen organisation aims ...

    because there are thousands of shareholders The value of share increases cause the company is successful It can make savings on purchasing products. For instance, they can mass produce goods for sale and buy in bulk The disadvantages are that: * Companies have to fulfil a number of legal formalities

  2. The chief objectives of this report include:Ø Settlement of the power conflict between top ...

    Legitimating refers to an upward appeal, which adds weight to an influence attempt by showing support from senior managers, rules or procedures.1 On the other hand, coercive power means the using of threats, intimidation and coercion to gain compliance.2 In the recent industrial action, the top management tried to utilize their legitimate and coercive power to gain pilots' compliance.

  1. Diversity in the Workplace

    Also, he draws the conclusion, based on studies in the USA and Britain, that interpersonal skills play a major part in the effectiveness of an appraisal interview. This would lead one to feel that unless the manager is sensitised to all the issues surrounding diversity and is highly skilled communicatively,

  2. E1: Accurately describe the responsibilities covered by the human resources function in the ...

    * The percentage (%) of unemployment (thousand) by age range and gender in Tokyo in Japan More young people are unemployed in Tokyo so Bridgestone are able to recruit younger people. Therefore those people can work for the long term so they do not need to recruit so often.

  • Over 160,000 pieces
    of student written work
  • Annotated by
    experienced teachers
  • Ideas and feedback to
    improve your own work