Interpersonal skills

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Kasha Regisford                        M3                                      11BE                  

There are many different functional areas in a business in order to make that business succeed.  These areas are

  • Human Resources 

The department within a business which is responsible for its personnel, for example, ensuring the business recruits the best staff for the job and that they are able to work effectively in a safe environment.

  • Finance 

This is the functional area that manages the money coming in and going out of a business. It has responsibility for securing finances for future expansion and paying staff and suppliers.

  • Marketing and Sales 

This functional area's aim is to maximize the level of sales by carrying out market research, promoting the goods or service and having a motivated sales team.

  • Research and development 

The department that is responsible for creating new products to meet the ever-changing demands of the marketplace.

  • Customer service 

Is a service that you receive before or after purchasing an item. The purpose of receiving customer service is a way to pursue you to buy the product in hand. Customer service is used in different firms such as restraunts and call up centres. For example in most shops there are areas where it’s specifically meant for customer service. Another example of customer service is when there is a call centre in which you talk to a machine or a human being either way you still receive the service you need. Customer service is very important because it assures the customer that the product is good or not and that all comes down in the way the service is provided.

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  • Administration

Helps the business run smoothly. It is the management of the affairs of a business or organization

  • Distribution

Is one of the four aspects of marketing. The other three parts of the marketing mix are product management, pricing, and promotion. Distribution deals with how to get the product or service to the customer

  • Ict

Is any communication device or application, encompassing: radio, television, cell phones, computer and network hard wear and soft wear. Ict stands for information and communications technology

  • Production

Is the constructing of materials or a material.

  • Distribution

 Is one ...

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