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Introduction to how business works?

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Introduction to how business works? In this project I will investigate how a business works, my project will cover the following areas: Aims and objectives Functional Areas Equal opportunities Organisational structures Communication Customer services For this project I will be focusing on one particular business, this is Philip Markham Ltd. It is a family run business supplying classic menswear since 1900. The company has 20,000 private customers that order directly from the company and the company also supplies its goods to department stores and exclusive menswear retailers across the country. All business customers have private accounts with the company. The main activities of Philip Markham are to make high quality clothing, and to sell clothing to its customers. Aims and Objectives What is an aim? An aim is a long-term goal. All businesses have these targets to help them develop and progress. What is an objective? An objective is part of an aim that has been broken down into smaller steps. This makes the aim easier to achieve and can measure how near the business is to achieving this aim. An Aim Objectives The purpose of aims and objectives The purpose of aims and objectives is to provide the business with an overall goal to reach; the objectives break down the aims into easier, shorter-term, targets for the company to reach. All departments should work to reach these aims, as they are vital to the success of the business. Business aims All businesses have aims, here are some of the most used ones: Make a profit Provide goods or services to the community Provide goods or services to the wider community Survive as a business Expand Maximise sales Improve quality Provide a highly competitive service Provide a charitable or voluntary service Be environmentally friendly All targets should be SMART S = Specific M = Measurable A = Agreed/achievable R = Realistic T = Time constrained These are the aims of Philip Markham: To make a profit To sell clothing at a fair, competitive ...read more.


Blue ticket items are passed to the machinists who carry out all the main sewing operations. Red ticket items go to a different group of machinists who also carry out the alterations required. The finishers are responsible for adding all the finishing touches - from the buttons to the label - and they will also carry out any special finishing instructions noted on red ticketed items. Quality control is very importance at Philip Markham and each team - cutters, machinists and finishers - is responsible for ensuring that quality is right at every stage of the process. Then the shirts and ties pass to the packing department, which is part of despatch. Shirts used to have to be folded by hand. But now this has been partially mechanised and is much quicker. The shirts are boxed and labelled - it is at this stage that the goods have to be linked to the correct paper work and the dispatchers ensure that each box includes the correct delivery note and advise note for the haulier. Philip Markham subcontracts the delivery of its goods. This works out cheaper than keeping a fleet of vehicles and maintaining them. Also parts of Production are the purchasing staff and the designers. Purchasing is responsible for obtaining the best quality fabrics at the best prices and making sure all of their raw materials are delivered on time. How much to stock, what to stock and for how long are critical decisions. They only have limited storage place and keeping too much cloth in stock is expensive - so they need to maintain good relationships with reliable suppliers. Their designers are also part of the production team. They have a keen eye on fashion and aim to produce new designs each year. This also means choosing new fabrics and new designs, which will appeal to Philip Markham customers. The design team is busy all year and works at least six months ahead - so that the new ranges can be include in their catalogues which are produced each January (for spring and summer wear) ...read more.


He thinks they will need extra help at busy periods such as Christmas. If the website is to be successful than eventually another member of staff may be required. He believes it to be more sensible to move this group of staff to the HR/Admin department so there would be better communications with the computer staff. Keith considers any communication problems during planning the stages can be solved by regular meetings between the IT and sales staff. Finance will also need to be included. Philip Markham has always aimed to produce menswear of excellent quality at affordable prices. The fabric used for shirts is of highest quality and designers aim to produce new designs each year. The functional areas which relates to these aims is the production department, finance department, human resources and sales and marketing. The first action to take would be in human resources the company needs to recruit the best people for the job including cutters, machinists, and finishers and look after them whilst they work. The finance function make sure that a budget is maintained when buying materials, paying wages and embarking in market research when embarking on achieving these particular aims. The finance function can give up-to-date information on the level of expenditure at any time. The production function uphold quality control at Philip Markham ands each team cutters, machinists and finishers is responsible for ensuring that quality is right at every stage of the process. Production is responsible for obtaining the best quality fabrics at the best prices and making sure all raw materials are delivered on time Human resources relates to these aims because their function is to recruit and train staff to meet all customer needs in relation to providing a service. The function incorporates company policy to treat employees fairly and equally in all aspects relating to their employment. A content workforce will achieve a friendly atmosphere and staff are keen to help consumers as well as each other ...read more.

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