• Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

Investigate their human resources, administration, finance and sales and marketing departments to then see how each contributes to the running of Marks and Spencer's.

Extracts from this document...


Marks and Spencer's have many different store departments but also have many different departments of their business, its functional areas. I am going to look at and investigate their human resources, administration, finance and sales and marketing departments to then see how each contributes to the running of Marks and Spencer's. Human Resources: The human resources department aims to carry out 5 major things, these being: 1. Recruiting, keeping and dismissing employees. This is a major task for M&S as they need the right type of employees for the business to operate it's best, also the employees shall decide the businesses success present and future. Recruiting new employees could be hiring new people from outside the business or promoting workers already working in the business. Many businesses such as M&S like recruiting from outside the business to bring new ideas and enthusiasm. M&S would want to keep all their existing employees as they would risk losing experienced and trained staff, plus recruiting new workers and training them can prove to be expensive. Sometimes M&S would have to dismiss or sack employees, this may be due if an employee cannot carry out their job efficiently or effectively. ...read more.


But nevertheless a business has 2 main sources of capital; a loan raised by borrowing money from a bank or another business and retained profits, if M&S has been very profitable they may be able to invest in the business and obtain resources they may need. Some typical job roles in the finance function in M&S would include; Job Description Financial director Giving advice to senior managers on the overall financial policy of M&S. Overseeing the budget of M&S. In charge of all finance function in M&S. Financial Manager Managing the finance function and staff. He/she also advises other members of staff with any financial queries. Chief Accountant He/She ensures that final preparation of accounts M&S are in good and correct order. Management accountant He/She produces continuous financial information to M&S. Credit Controller Advising on credit policies. Making sure money owing to M&S kept in confidence. Credit control clerks Helps check accounts of new and existing customers accounts. He/She works below the Credit Controller but assist the credit controller. They also remind customers of overdue payments Chief Cashier He/She is responsible for the receipt, safe keeping accounting and banking all money received from boots. Payroll Administrator He/She is in control of ensuring that all of M&S employees payroll and salary/wages section. ...read more.


attempting to influence the publics opinions of the business and its products through sponsorship, trade fairs the press and media Businesses try to achieve their sales through a number of ways: 1 Selling products through shops 2 Personal selling such as when sales reps encourage customers to buy their products 3 Internet selling is an increasingly important sales method as it is spreading and growing bigger The typical job roles you can expect are: Typical job Title Job Role Marketing Director Responsible for over all marketing function and its aims and objectives. Sales Director He/She is responsible for the sales function. Sales Manager He/she is responsible for M&S entire sales staff and achievement of sales targets usually within the UK. Export Manager This individual is responsible for agents and sales overseas. Advertising Manager In charge of advertising and publishing successful advertising campaigns. Sales Coordinator This person is responsible for giving urgent information required by sales staffs that are travelling. Sales Representatives M&S sales staff who visit customers in UK and abroad. Market Researchers This team is relied upon to find out what customers want and whether or not there is a need for this new product. Order Clerks This staffs are responsible to accept and process sales orders. Telephone Sales staff Accept and process telephone orders. ...read more.

The above preview is unformatted text

This student written piece of work is one of many that can be found in our GCSE People in Business section.

Found what you're looking for?

  • Start learning 29% faster today
  • 150,000+ documents available
  • Just £6.99 a month

Not the one? Search for your essay title...
  • Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

See related essaysSee related essays

Related GCSE People in Business essays

  1. HRM in Marks and Spencer

    This basic model constituted the bare bones of a theory on SHRM. (Linda Maund, 2001:73) Porter's model comprised three components: 1. Low-cost leadership or cost reduction strategy Using this strategy, organization will gain competitive advantage by being the lowest cost producer.

  2. Human Resources Assignment - Sainsburys.

    INTERNAL LABOUR MARKET AT SAINSBURY'S Sainsbury is located in West London, inevitably therefore it will have to compete for recruits in an area of high employment. The boroughs in West London e.g. Hillingdon, Hounslow and Ealing, have extremely high employment above the national average.

  1. Analyze and evaluate the strategic decisions made by Marks and Spencer (M&S) in different ...

    The company was, or is being, directed on the recovery track. A hope was lighted but an unpredictable road is still ahead of M&S. It is not as easy as in the 'golden era' to compete in the marketplace, since the marketplace becomes fast changing.

  2. The Boots organisation is a public limited company (PLC).

    BCM is a Leading company in Britain and in Europe it provides them with quality toiletries, cosmetics and over-the-counter medicine. Quality is emphasised in every aspect of Boots including the laboratories, management practice, training methods, production processes, sales and marketing.


    At Sainsbury's, all these security needs are satisfied. Love and Belonging: Being part of a group, giving and receiving affection and friendship. In the workplace needs can be satisfied by working part of a team, social facilities and working friendship.

  2. As a short-term business Consultant, I have been hired by Alton Towers PLC to ...

    The management gives the employees a fun job and it's a good place to work. This all helps to achieve the objective of "We will continue to develop a partnership with the local community to ensure that we both benefit".

  1. Managing Human Resources in Marks & Spencer.

    This empowerment is not just the HRM showing his acquiescence to the needs of the workers as they struggle against the boredom of work. Rather it is the constant pressure to cut costs, improve quality and productivity. With a reduction in the need for supervision there are thus fewer needs

  2. For this assignment I am investigating how Marks and Spencer plc works, and I ...

    They need to book their holiday before to avoid any disappointments. Health and Safety Many health services at Marks and Spencer are provided for the staff such as the staff doctor, store dentist and smear tests for the female staff.

  • Over 160,000 pieces
    of student written work
  • Annotated by
    experienced teachers
  • Ideas and feedback to
    improve your own work