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Investigating How Businesses Work

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Introduction

UNIT 1 Investigating How Businesses Work Human Resources It is Tescos staff makes the difference where it matters most - with customers. And when you've got 240,000 people around the world with 190,000 in the UK alone, that's a lot of opportunity to make a difference! Delivering to customers through there staff means that every one of our managers needs to be a strong leader as well as a great trader. A leader who lives our Values and is there for their teams by providing the help and opportunity they need to succeed. Also a leader who helps ensures that work is interesting and satisfying so that the staff can both love what they do. That's quite a challenge, which is where HR comes in. The role of HR in Tesco is to ensure that managers have world-class skills and tools to serve their people. It is also the role of HR to be thought leaders in the shaping of our business processes around talent, performance management and learning. So, a strong HR team is key. As well as a team of specialist HR Managers and Personnel & Development Executives, working for Tescos have a variety of other roles, in areas from Staff Involvement to Resourcing. Tescos also have people dedicated to talent spotting, learning and knowledge management, and an Organisational Design Manager. ...read more.

Middle

This applies to the Tesco Charity of the Year as well as other local charities. Fourteen male workers at Cleckheaton stores have stripped off for a calendar to raise money for the Tesco Charity of the Year Cystic Fibrosis Trust. The hills were alive for one employee from Tesco Oldham store, who climbed Ben Nevis, Scafell and Snowden, singing and strumming on his guitar as he went to raise money for Cystic Fibrosis. A brave Ellesmere Port Tesco employee raised money for the Trust by taking the plunge with 23 sand tiger and nurse sharks at the local Aquarium in order to raise money for Cystic Fibrosis. Tesco Rugby store workers toured the town on the world's largest bicycle - a 24 seater. Five dare devil employees from Trowbridge stores, including one 62 year old, completed a 10,000 feet skydive who raised �700 for Cystic Fibrosis Trust Tesco Give as you Earn This is an easy and tax-free way for all Tesco staff to give to charities they care about directly from their pay. Tesco launched the scheme in 1987, and approximately 15,000 employees have donated almost �900,000 in the past two years to local and national charities. Staff Benefits Diversity benefits a business in many ways, including greater customer and staff loyalty. To review Tescos progress, they identify best practice and set next steps, we held an away day in January for all those responsible for diversity issues across the business. ...read more.

Conclusion

Brand Marketing builds our brand image and communicates initiatives to customers. Price and Promotions is the guardian of the Tesco price position. Through monitoring and analysing comparisons with competitors, they make recommendations and plan seasonal activities. Customer Services Marketing ensures that customers always have a good shopping experience through constantly evaluating Tescos service, reviewing competitors and recommending improvements. Information Technology It's probably no surprise that Tesco has been extremely quick to embrace IT. For example, Tescos passion for new technology has been key to Tescos becoming the world's biggest e-grocer in a remarkably short period of time. But technology touches every other part of our business too. Tescos has over 200 internal systems, links to hundreds of suppliers, communication across 700 sites, and more than 5000 office-based IT users to support. Tescos doesn't just view technology as hardware and software. It's about creating services and solutions that help make things better for there customers and there colleagues. Simply put, Tescos is a business function with technical skills. Our 700-strong team understands the commercial impact of their work and uses technology accordingly. This has enabled our online grocery business, Tesco.com to flourish, just as it will for B2B e-commerce and class-leading supply chain systems. The UK-based IT team mostly covers the domestic market, but with an eye to our global business as we work ever more closely with our international colleagues - some of Tescos people are seconded abroad. Laura Johnston 13PG UNIT 1 ...read more.

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