Is BA's organisational structure effective?

2b level3

Evaluation of BA structure

In this section I am going to discuss whether the organisational structure of BA is effective enough.

Is BA’s organisational structure effective?

For an organisational structure to be effective it must have an impact on the business and whatever the business does it has to take it up. I believe that BAs organisational structure is very effective according to this statement this is because the communication in the structure is very good. The reason that it is important for BA to have an effective organisational structure is because it helps them to keep the employees happy.

One of the ways the effectiveness of communication and the overall structure can be demonstrated is by looking at the layout and placement of individuals within BA. This will then show that BA has laid out employees in certain ways that the same message is spread within the whole of the business.

BA can measure the effectiveness of the structure by looking at the level of work output by the employees this therefore shows that the employees are enjoying their work at BA and are happy. The way that good communication within the organisational structure results in happy employees is because good communication means that the employees know everything that is going on in the business therefore leaving no secrets and a happy working environment, which produces better work.

Another way that BA can see whether the organisational structure is working is by seeing if the standard of work in ...

This is a preview of the whole essay

Another way that BA can see whether the organisational structure is working is by seeing if the standard of work in the three functional areas is the same. If the standard of work is the same then this shows that the information that is being passed around is the same, therefore showing that the communication is good.

The BA way

The BA way shows the values and goals of BA, it also shows how BA achieves these values and goals. Below is a diagram, which shows the BA way.

The diagram starts of by showing us the ways that BA run and what there main targets are. After BA show this they then go on to tells us their values this shows us the main areas that BA run their business around. BA then show us their goals this then explains to us the main aims of the business and how they can measure if they are achieving this.

Overall the BA way shows how important the communication within the organisational structure is. It also shows how BA measure the success of the communication, measuring the success of communication within the business is important because if BA does not, then this could mean that they are not offering a good service to customers therefore causing a downfall in the business.

How can BA improve their organisational structure?

BA can improve their organisational structure by giving more appraisals to their employees this will mean that BA’s employees will feel more recognised and part of the business. If BA gives employees appraisals then it shows the employees what they need to improve and what they are good at.

Another way that BA can improve their organisational structure is by getting Willie Walsh to come down to the work floor and check on employees. This will show the employees that their work is appreciated. If the employees feel that their work is appreciated then this will mean that they will be happier and will therefore do more work.

Conclusion

I believe that the organisational structure is very effective in the success of BA because it unites everyone that is part of the business and helps the business to know what they are aiming for. The graph below shows how well the employees are doing at BA by looking at the customer satisfaction. It shows that there are a lot of people that like BA and would recommend or fly BA again, however in this graph you can see a downfall within the business this shows that there is a fault within the business that could have made these changes and BA need to find this fault and improve the services.