Human Resources
The director of Kingdom Development is in charge of employing and dismissing staff. He will decide how much the staff will get paid and how often they will get paid. The receptionist will make the phone calls to employees and papers and to advertise available jobs in the paper or a magazine.
Administration and ict support
The director , receptionist and the technician cover a lot of things and the things they cover are maintenance, cleaning, health and safety, and the security. These things won’t be covered as well as a large company will because a large company has more staff and they have more time to look at these things. The people in the garage are off course trained to do their jobs. Because you can’t just do it if you don’t know what you are doing. You need to study for a long time.
Customer service.
The director normally decide on how the customer should be treated for example if he knows the customer well he will bound to treat him / her better than someone that he dosen’t know. But it is normally down to the staff to respond to customers needs or their complaints. So the director has to tell the staff to be polite to customers so they are happy will the staff.
Marketing and sales
As the director he will have quite a lot of time on his hand so he can think about advertising. The reason why the director has spare time is because he has a lot of staff to look after the shop. The director has already done the advertising for Kingdom Development and they are to have his company name and the products they sell in the Max power magazine and Revs. But he hasn’t really thought about putting a ad on TV. They are couple of reasons for that is because a ad on TV cost a lot and that the people they are aiming the ad at mite not be watching TV. But on the other hand a person who buys Max power must be into cars so the ad is attracting the right customers.
Research and Development.
At Kingdom development the director normally does the research by looking at other companies body kit and their prices. For example a K-Tec racing has just launched their new body kit for Corsa and lots of people are getting the kit. The director of Kingdom Development will be looking at the kit carefully and analysis it to see why it is so popular and then make a similar kit but a better on.
The development bit will be up to the people working in the garage because they will know if a kit doesn’t fit properly. So they can change the kit so that it fits perfectly on the car. The lifestyle of people in Kingdom Development are really different to Nokia because Nokia has way more people . So they can take it easy and not rush.
