Morrisons will have to require more equipment, safety procedures and training for their employees so they are well trained for circumstances that may endanger their health which more money will be needed for a better ensuring and trustworthy staff for customers who may hesitate in the procedure such as a fire drill. Also they may change their supplier if they do not meet the standards of the health and safety act, which the supplier will need to be checked thoroughly by the Morrison staff before any demands are made.
Sales and Supply of Goods Act
This act refers to the customer regulations that they are entitled to expect any goods of any shop of satisfactory quality, fit for the purpose and the product as described. Businesses cannot put up notice saying ‘NO REFUNDS.’
If Morrisons said that their wedges could be cooked in a microwave, it must be able to satisfy the customer for the wedges to be ready for the customer to eat straight away from the microwave without any obligations. Morrisons will need to check their products again if it is defective or it is unsuitable for customer use, the supplier then can face severe penalties.
Consumer Protection Act 1987
This act refers to selling of unsafe goods, which a customer may be allowed to take the manufacturer or producer to court if the defective product causes any loss or damage. Also this act refers to misleading customers and selling illegal products which breech in to the safety regulations.
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If Morrisons put up a banner on their boundary wall saying ‘REASON 23 buy 1 get 2 free when it works out to be that the customer is paying for two products and getting 1 free then Morrisons must ensure their banner is correctly written or if someone had vandalized it, which the customer could not outline what it is really says then they could simply tell their employees to put it on the window or on top of the entrance securely. One of the ‘123 reasons to shop at Morrisons’ may be false, which staff will be needed to find the problem so it can be solved efficiently because time is money.
Trade Descriptions ACT 1968
Descriptions given to any goods or services offered in a commercial transaction. It is a criminal offence in England and Wales under the Trade Descriptions Act 1968 to apply a false description to any goods, or to supply goods or services bearing a false description. A false description may apply in advertising the goods, as well as at the point of sale.
If Morrisons say that the customer will get their cars refueled by a member of staff when really the customers has to do it him or her self, this would breech this act so Morrisons must make sure if it is available or true and if their staff are willing to provide this service.
