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Management Skills - Sainsbury's

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Introduction

Management Skills SAINSBURY'S Managers within Sainsbury's have a very important role and each manager has to make sure they use the correct method of management skills for specific job they are trying to do. The managers within Sainsbury's have to use a number of different skills, which are universal from the Checkout Manager to the Regional Stores Manager. All managers that are employed within Sainsbury's must be able to motivate staff. This can be done in a number of different ways. There are experts that have studied management which are people such as Maslow and Hertzberg's with their theories on management we see a number of different motivational management skills. Some of the experts believe that employees are motivated by been given responsibility, which in certain circumstances can be true. I have researched this and my results were that the younger staffs such as checkout operators are highly motivated if they can gain responsibility through working hard. Some checkout operators gain the role of a supervisor and CTS (A CTS is a higher band rate which they gain more responsibility dealing with paperwork). Also some checkout operators are moved onto the customer service desk if they show that have excellent customer relation skills. All the employees within Sainsbury's can have the opportunity to go higher with Sainsbury's by going on a two years manager's course. ...read more.

Middle

Sainsbury's want everyone who works for them to have the opportunity to develop their careers. Sainsbury's have a company-wide development program based on a personal management agenda (PMA) where each manager has an individual training and career development program. Senior managers meet twice a year to discuss their own teams and succession planning. All colleagues within each store has a 'how well am I doing?' four times a year which includes meeting with their manager to assess their progress and training needs. This training will improve manager's skills and they will be able to find out where they are going wrong, managers will also be able to look at other manager's performance and see how they can improve their performance. All managers at Sainsbury's have to organize workloads. This is mainly done at store level. The managers will delegate workloads to staff everyday. A staff rota is produced everyday; this states what department the workers are expected to be on. It is the manager's choice where to put people if departments are under or over staffed, but generally they are put in the place that they are best skilled on. When the stores are less busy which is usually one hour before closing, the management and supervisors will have to delegate jobs. Jobs such as tidying up the checkouts and shop floor by dressing products forward so that they are visible to customers. ...read more.

Conclusion

All Human Resource managers must make sure that they advertise effectively if the business is to do well. The regional marketing manager will ensure that customers in the region are aware that there are local stores nearby which makes them aware of the nearest Sainsbury's. This can be done in a number of different ways, which includes: - > Posting Promotional Leaflets Through Doors. > Advertising On Local Radio Stations. > Billboards. > Newspapers. Other than the four mentioned above there are lots of other ways of advertising such as on local and national television. Sainsbury's will advertise the best offers and then people will be drawn into local Sainsbury's stores and buy other things that they see which is very good method of making more profit. Recruiting staff and then training and developing them is also a big part of being a Human Resource manager. Lots of staff are hired around the Christmas, as this is the companies busy period. Approximately 50 000 people are hired from November 1st until January 1st. After this period stores are not as busy and Sainsbury's only recruit when colleagues leave, sometimes jobs are offered internally and sometimes externally. Due to the hierarchical structure used within Sainsbury's many members of staff work their way up to the top management jobs. ...read more.

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