• Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month
  1. 1
  2. 2
  3. 3
  4. 4
  5. 5
  6. 6
  7. 7
  8. 8
  9. 9
  10. 10
  11. 11

Many different quality models have been developed to help organisations improving quality

Extracts from this document...


Executive Summary This report is all about quality, quality management models and recommendations about some advantages and disadvantages. There have been several key findings in the report: Quality is important and essential. Quality is about meeting customer needs, and it is a complex thing that can help to develop the whole organisation. It is very useful but time-consuming. There are various quality management models being used in the world. Many different quality models have been developed to help organisations improving quality. The ISO 9000:2000 is a worldwide based one which provides very detailed documents for the company to use as guidelines, a certificate could be awarded when all the requirements are met. Deming's 14 points are mainly used in Japan and there are many successful examples such as some Japanese manufacturing companies. The EFQM Excellence Model is a very systematic model that has been used widely in Europe; it breaks quality into specific elements and provides logical links to put them together. There are 9 main criteria and each of them has specific requirements. Moreover, there is a prestigious award for successful implementation of the model which is the EFQM certification. However, it is not easy to get. The EFQM are mainly discussed in the report and compared to Deming's 14 points. The 9 criteria have been discussed into more detail in the report with some comparisons to Deming's 14 points. The EFQM Excellence Model has covered and exceeded most of Deming's theory. The EFQM model is recommended for the company to adopt while few disadvantages are should be taken into account. ...read more.


4.4 EFQM In Europe, the EFQM Excellence model is the most popular quality management model and being used widely. The Excellence Model is designed for business to assess itself therefore create competitive advantage, improve quality and achieve excellence. EFQM stands as European Foundation for Quality Management (EFQM) which is founded in 1988. The Excellence Model was then created in 1992; it provides a tool with criteria and sub-criteria for large and small, public and private sector organisations to self evaluate. The EFQM Excellence model has been updated and refined over the years. The last version - which is shown below, is introduced in 1999. Each white box has various sub-criteria; there are lists of areas to consider below each sub-criterion. (Source: EFQM http://www.efqm.org) The criteria are broken into two categories - the enablers are concerned with how the organisation undertakes the activities and the results are concerned with what the organisation achieves. There are five enablers in the Excellence Model that helps organisation to achieve quality results. They are leadership, people, policy & strategy, partnerships & resources. Leadership The leadership is regarded as important in EFQM Excellence Model, which takes 10% in the assessment scoring. This includes various commitments of the leader of an organisation such as develop long-term decisions, personal involvement and motivating the other people within the organisation. Therefore this may cover a few points of Deming's, such as 1. Creating constancy of purpose, and 7. Institute leadership, Policy and Strategy Policy and Strategy are also concerned in the EFQM excellence model. They must be carefully created and based on facts. ...read more.


(EFQM http:www.efqm.org) By the discussions above in the findings part, it is clear that the EFQM Excellence Model covers most points of Deming's, and even exceeds them, rather than Deming's focus most on the internal development, EFQM model also stress on the external factors such as customer, and partnerships; and it also exam what results can be achieve through the various activities. As the company is located in the UK, it is recommended to adopt this popular European model in order not only to achieve the goals - expand the business and increase the customer base by 15% annually over the next 3 years. Through continuous improving the quality, but also to use the model as a driver for the future success to the "Excellence" of the business. However, the EFQM model shouldn't be the sole quality model to rely on, as there are still a few problems that must be taken into account, it could be useful to refer to the other quality models such as Deming's as well. Most importantly, the EFQM Excellence Model is a complex framework that must be carefully planned, implemented and reviewed, and this that may take a long time to accomplish. As for the ISO 9000:2000 model, it may be useful for the company to adopt it as being the fist step before the EFQM Excellence Model; first because it provides a very specific and detailed documents for guiding the company, and also because it is much easier to get the certificate, which will also helps the company to attract more customers. 2716 words Reference The EFQM website http://www.efqm.org. Last accessed on 06/12/04. Oakland, John S. (2003) Total Quality Management: text with cases. Third Edition., Elsevier Butterworth-Heinemann. ?? ?? ?? ?? QUALITY REPORT 1 ...read more.

The above preview is unformatted text

This student written piece of work is one of many that can be found in our GCSE People in Business section.

Found what you're looking for?

  • Start learning 29% faster today
  • 150,000+ documents available
  • Just £6.99 a month

Not the one? Search for your essay title...
  • Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

See related essaysSee related essays

Related GCSE People in Business essays

  1. Tesco's different stakeholders are:Employees

    The employees are upset about this decision because it means that they need to do more shift work and work unsociable hours. The employees are important to Tesco as if they are not happy with the way Tesco are going about opening the store for longer hours they may go on strike or refuse to work.

  2. Produce a case study comparing two business organisations, investigating the extent to which each ...

    The programme also ensures regular team briefings and a concentration on all the little efficiencies and 'shop keeping' tasks that add up to making it really easy and enjoyable for their customers to shop. All of the above is very important for Marks & Spencer as it enhances their image.

  1. The report will supply a detailed analysis of Royal Mail and how it came ...

    Royal Mail have realised that competition and regulation will make the environment tougher, and will continue to focus on cost reduction in order to survive. Royal Mail have highlighted the importance that, for the benefit of its customers, they must get these changes right, first time.

  2. Analysis of a Contract Specific Organisation

    However at the individual are treated personally and our annual appraisal system is used to ensure our own staff and temporary staff are regularly assessed and any skills gaps are identified, then additional training can be provided. Our supplier partners have similar systems.

  1. This coursework is about the customer service at Argos. It covers the following:Responsibility of ...

    * Technology skills: this involves basic IT skills. Argos does staff training to improve the IT skills of its staff. Technology skills are needed to make sure transactions are recorded appropriately. The customer service adviser at Argos would use the skills to record every complaint lodged by the customers on

  2. Managing Human Resources in Marks & Spencer.

    More demand for the products or services leads to a higher demand rate for employees. If the unemployment rate is at a low, the economy will be at a high. However, this factor can make it extremely difficult for human resource planners to recruit the right sorts of employees with the correct sorts of skills.

  1. The background of the Kettering Park Hotel and Spa

    the crunch decisions all managers have to make, you need the laissez faire attitude to allow the work to run smoothly while the business still operates you need a very charismatic person at the helm to keep the business running smoothly while all of these things into account.

  2. Total Quality Management

    Once we recognize that quality can be a resource, we need to know how to manage it. My objective in this research project is two-fold. Firstly, I will try to introduce the reader to the concepts of Total Quality Management.

  • Over 160,000 pieces
    of student written work
  • Annotated by
    experienced teachers
  • Ideas and feedback to
    improve your own work