• Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month
  1. 1
  2. 2
  3. 3
  4. 4
  5. 5
  6. 6
  7. 7
  8. 8
  9. 9
  10. 10
  11. 11

Many different quality models have been developed to help organisations improving quality

Extracts from this document...


Executive Summary This report is all about quality, quality management models and recommendations about some advantages and disadvantages. There have been several key findings in the report: Quality is important and essential. Quality is about meeting customer needs, and it is a complex thing that can help to develop the whole organisation. It is very useful but time-consuming. There are various quality management models being used in the world. Many different quality models have been developed to help organisations improving quality. The ISO 9000:2000 is a worldwide based one which provides very detailed documents for the company to use as guidelines, a certificate could be awarded when all the requirements are met. Deming's 14 points are mainly used in Japan and there are many successful examples such as some Japanese manufacturing companies. The EFQM Excellence Model is a very systematic model that has been used widely in Europe; it breaks quality into specific elements and provides logical links to put them together. There are 9 main criteria and each of them has specific requirements. Moreover, there is a prestigious award for successful implementation of the model which is the EFQM certification. However, it is not easy to get. The EFQM are mainly discussed in the report and compared to Deming's 14 points. The 9 criteria have been discussed into more detail in the report with some comparisons to Deming's 14 points. The EFQM Excellence Model has covered and exceeded most of Deming's theory. The EFQM model is recommended for the company to adopt while few disadvantages are should be taken into account. ...read more.


4.4 EFQM In Europe, the EFQM Excellence model is the most popular quality management model and being used widely. The Excellence Model is designed for business to assess itself therefore create competitive advantage, improve quality and achieve excellence. EFQM stands as European Foundation for Quality Management (EFQM) which is founded in 1988. The Excellence Model was then created in 1992; it provides a tool with criteria and sub-criteria for large and small, public and private sector organisations to self evaluate. The EFQM Excellence model has been updated and refined over the years. The last version - which is shown below, is introduced in 1999. Each white box has various sub-criteria; there are lists of areas to consider below each sub-criterion. (Source: EFQM http://www.efqm.org) The criteria are broken into two categories - the enablers are concerned with how the organisation undertakes the activities and the results are concerned with what the organisation achieves. There are five enablers in the Excellence Model that helps organisation to achieve quality results. They are leadership, people, policy & strategy, partnerships & resources. Leadership The leadership is regarded as important in EFQM Excellence Model, which takes 10% in the assessment scoring. This includes various commitments of the leader of an organisation such as develop long-term decisions, personal involvement and motivating the other people within the organisation. Therefore this may cover a few points of Deming's, such as 1. Creating constancy of purpose, and 7. Institute leadership, Policy and Strategy Policy and Strategy are also concerned in the EFQM excellence model. They must be carefully created and based on facts. ...read more.


(EFQM http:www.efqm.org) By the discussions above in the findings part, it is clear that the EFQM Excellence Model covers most points of Deming's, and even exceeds them, rather than Deming's focus most on the internal development, EFQM model also stress on the external factors such as customer, and partnerships; and it also exam what results can be achieve through the various activities. As the company is located in the UK, it is recommended to adopt this popular European model in order not only to achieve the goals - expand the business and increase the customer base by 15% annually over the next 3 years. Through continuous improving the quality, but also to use the model as a driver for the future success to the "Excellence" of the business. However, the EFQM model shouldn't be the sole quality model to rely on, as there are still a few problems that must be taken into account, it could be useful to refer to the other quality models such as Deming's as well. Most importantly, the EFQM Excellence Model is a complex framework that must be carefully planned, implemented and reviewed, and this that may take a long time to accomplish. As for the ISO 9000:2000 model, it may be useful for the company to adopt it as being the fist step before the EFQM Excellence Model; first because it provides a very specific and detailed documents for guiding the company, and also because it is much easier to get the certificate, which will also helps the company to attract more customers. 2716 words Reference The EFQM website http://www.efqm.org. Last accessed on 06/12/04. Oakland, John S. (2003) Total Quality Management: text with cases. Third Edition., Elsevier Butterworth-Heinemann. ?? ?? ?? ?? QUALITY REPORT 1 ...read more.

The above preview is unformatted text

This student written piece of work is one of many that can be found in our GCSE People in Business section.

Found what you're looking for?

  • Start learning 29% faster today
  • 150,000+ documents available
  • Just £6.99 a month

Not the one? Search for your essay title...
  • Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

See related essaysSee related essays

Related GCSE People in Business essays

  1. Tesco's different stakeholders are:Employees

    The employees are upset about this decision because it means that they need to do more shift work and work unsociable hours. The employees are important to Tesco as if they are not happy with the way Tesco are going about opening the store for longer hours they may go on strike or refuse to work.

  2. Produce a case study comparing two business organisations, investigating the extent to which each ...

    This is essential, as customers will be asking about these improvements. In recent years they have conducted an extensive review of how they communicate within the company. They have improved communications by introducing daily briefings that provide store managers with an opportunity to update their teams, a weekly store newsletter and increased use of e-mail updates and an intranet system.

  1. This coursework is about the customer service at Argos. It covers the following:Responsibility of ...

    It could also lead to them loosing customers, as their needs are not met adequately. Argos employs many people from all backgrounds, different race, religion and sex. Argos takes this policy important, as a copy of the policy is visible in all their stores.

  2. As a short-term business Consultant, I have been hired by Alton Towers PLC to ...

    * Each person in the group could work on a different task each so that all of the tasks get done even quicker which can Alton Towers time and money. * The views and opinions are listened to when in part of a team; the employees at the theme park

  1. Managing Human Resources in Marks & Spencer.

    Developing new jobs requires considerable research, often by examining best practice in an industry or by looking at the development of new jobs in other countries, particularly the USA. Filling vacancies created by resignation, retirement or dismissal In many organisations people move on, and this is no exception with Marks and Spencer.

  2. The background of the Kettering Park Hotel and Spa

    Workers are seen as shit. Recruitment is difficult because nobody wants to work for a boss like this. Democratic - management and employee discussions. Communication. Lots of meeting in which ideas are heard. Builds up a relationship of trust. Don't matter what job you do you can make a difference (MAD).

  1. The business that I have chosen is Waitrose, because I believe that this company ...

    There is a diverse range of people who visit Waitrose, so it is necessary to accommodate there needs and requirements. TASK THREE I have chosen four various situations, where Waitrose's customer service strategies have intervened. Here are four different examples: * Customer complaining that he/she is not satisfied with their product and would like a refund.

  2. Total Quality Management

    Once we recognize that quality can be a resource, we need to know how to manage it. My objective in this research project is two-fold. Firstly, I will try to introduce the reader to the concepts of Total Quality Management.

  • Over 160,000 pieces
    of student written work
  • Annotated by
    experienced teachers
  • Ideas and feedback to
    improve your own work