There are 3 distinct categories of restaurants.
Full Service Restaurants
These are the traditional pizza restaurants offering a seated service and take-away.
Home Service Restaurants
These restaurants offer home deliveries and take-away.
Restaurant Based Delivery
These restaurants are full service restaurants combined with a delivery and takeaway service.
All our Pizza Hut sites work to the CHAMPS standard
Cleanliness
Hospitality
Accuracy
Maintenance
Product
Speed
These six items define the very core of customer expectations. CHAMPS has become the vehicle which drives Operations Excellence into our business and is also supported by a reward and recognition scheme for the Team members.
The 'CHAMPScheck' is a tool used to ensure consistency of service and product quality across the entire Pizza Hut estate, in fact it is used for all the Tricon brands internationally.
Environmental considerations
Pizza Hut (UK) uses environmentally friendly materials where practical e.g. water based paint and recycled Pizza boxes.
Finance and Planning
In support of our business goals, the Pizza Hut Finance function is split into two teams, Control and Planning.
The overall role of Control is to ensure that our financial statements are accurate and reflect a true and fair view of our business performance. It ensures that all transactions entered into by Pizza Hut are appropriately recorded. It also has a responsibility to ensure that our assets are protected, through appropriate controls and processes.
Within Control, we have teams that are responsible for the following:
- Preparing and reporting accurate data to Senior management, Investors and Statutory bodies
- Supporting the expansion programmes of the Franchising and Business development teams
- Analysing variances from Plan and Forecasts to facilitate and influence decision making
- Paying over 12,500 employees on a weekly basis and ensuring the related tax and statutory responsibilities are discharged
- · Paying the suppliers who keep us supplied with food, drink and the services that we need to run our restaurants
- Treasury and Tax management
- Insurance and Estates management
We also have specialised tax expertise to ensure that our liability to the government is calculated properly.
Planning's role is to ensure that our underlying business performance is analysed & understood, that our business & units have suitably stretching performance targets and that our continual drive to improve our business returns is well on track.
Structurally, Planning is split into three teams:
- Business Planning, who manage the total business and individual unit budgeting process, as well as providing commercial analytical support to our Operators
- Strategic Planning, who drive the long range planning process, and who support strategic projects around the business
- Financial Investment, where our focus on returns is displayed through control of our investment processes
Both Planning and Control team members spend much of their time helping other team members in Pizza Hut, and in turn are sought out to add commercial and financial advice to the business as we work together in achieving our business goals.
TRAINING AND BENEFITS
Training (Team Members)
We're a company with a track record of promoting from within. While we're happy to employ people looking for part-time work or a flexible job that will fit in with their lifestyle, there are also opportunities if you're looking for a long-term career with us, the opportunities to move into management, and world-class training are definitely here for you.
Training (Management)
At every stage of your development, you'll be exposed to a series of on- and off-the-job training modules that will ensure you're ready to handle more and more responsibility as your career develops with us. As you progress through the programme, you'll not only learn everything you need to run your own business; you'll discover increasingly advanced ways to develop and boost your passion for people and your desire for success.
Deputy Designate Manager
At Deputy Designate level, your training will consist of the following:
ON-THE-JOB MODULES
- Orientation
- Getting Started
- Basic leadership skills
- Cleanliness
- Sanitation & Food Safety
- Safety & Security
- Basic Product Management
- Basic Labour Management
- Basic HR Management
- Crisis Management
- Cash Management
- Service Recovery
- Opening the Restaurant
- Closing the Restaurant
- Shift Change
- Floor Management
- Receiving & Storing Product
CLASSROOM MODULES
Orientation
- Technical Skills
- Basic Leadership Skills
Deputy Manager
Earn a promotion to Deputy level, and you'll experience the following:
ON-THE-JOB MODULES
- Selecting Team Members
- Recruiting Team Members
- Team Member Training
- Advanced HR Management
- Improving Team Performance
- Advanced Product Management
- Concept Modules
- Advanced Leadership Skills
- Preventive Maintenance
CLASSROOM MODULES
- Train the Trainer
- Advanced Leadership Skills
- Systems & Administration
Restaurant General Manager
Even when you reach the most powerful role in the restaurant, the training doesn't stop. All our Restaurant General Managers have the opportunity to taste the following advanced training:
ON-THE-JOB MODULES
- Forecasting
- Managing the P&L
- Conducting Period Meetings
- Restaurant Sales & Marketing
- Ops Excellence
CLASSROOM MODULES
- Managing meetings
- Business Development Programme
- CER (Champs' Excellence Review)
Area Manager
we offer our Area Managers advanced training in a vast number of behavioural workshops, which include:
- In-store Operational Standards (STAR)
- Personal Development Programme
- Time Management
- Presentation and Training Skills
- Performance Management
- Health & Safety
- GTT (Group Training Techniques)
BENEFITS
The longer you stay with us, the more benefits you'll receive. After your first 6 months, you'll receive a Whitbread discount card, which entitles you to discounts at a number of leisure and retail outlets. Depending on your role, you'll also be eligible for our pension scheme, PPP Healthcare and long service reward.
