• Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

McDonalds training and development programme is a valuable contribution to the 100% consumer satisfaction goal that the company aims to achieve.

Extracts from this document...

Introduction

Training and Development McDonalds training and development programme is a valuable contribution to the 100% consumer satisfaction goal that the company aims to achieve. The training and development programme takes place in certain stages. Firstly employees receive an orientation of the work area. This is the induction stage where employees are first introduced to the workplace and existing staff. It is a chance for employees to become familiarised with surroundings before they actually have to carry out the jobs assigned to them. This is why an induction is important because it means that when an employee's starts work they are able to carry out tasks to a better standard. After the initial induction period McDonalds operates on and off the job training to new employees. On the job training involves the staff being trained up in the job they have been set where as off the job training is where employees go and take health and safety courses, food safety and first aid classes. ...read more.

Middle

Appraisals These are used to highlight the effectiveness of an employee to the business they work for. Appraisals are likely to take place after the first few weeks of the employees contract to see how they are settling in and how they are developing. Whether there is anything that they need to work on or anything they should carry on doing. Objectives can be set for the employee as well to ensure they are always striving to improve their performance in all areas. McDonalds employees may be set targets after appraisals such as making service quicker and making sure that the high standards of food quality is maintained. Self and Peer Evaluation This takes place by a more experienced employed who works on the same level as the person being evaluated. It is another type of appraisal but is done by someone who is in close constant working relationship. ...read more.

Conclusion

Measuring output can also be performed on a personal level and targets can be set to employees. Incentives can be offered to staff to try and make sure that output is at a sufficient level. Incentives offered to McDonalds staff are stars. McDonalds runs a five star system and each star shows that employees level of service. The star system can also mean that staff become competitive and try to earn more stars than fellow employees. This is positive for McDonalds service. The problems with Performance Management are that it is very costly in terms of man-hours, which converts to money. The man-hours spent on seeing how employees are performing could be used to try and maximise production. Personal feeling must not get in the way of someone's evaluation. This may be a problem is there are personal feelings between employees. McDonalds uses a target setting performance method. It is usually done with a whole workforce and not on an individual basis. The main target for McDonalds is to reduce complaints and improve service. ...read more.

The above preview is unformatted text

This student written piece of work is one of many that can be found in our GCSE People in Business section.

Found what you're looking for?

  • Start learning 29% faster today
  • 150,000+ documents available
  • Just £6.99 a month

Not the one? Search for your essay title...
  • Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

See related essaysSee related essays

Related GCSE People in Business essays

  1. Marked by a teacher

    McDonald's. What are the Management functions at McDonald's?

    5 star(s)

    will make McDonalds to get their product ready for them on time to sell it to their consumers. Marketing management; McDonalds marketing is carefully looked over every 3 months. McDonalds tries to inform the customers that there is a new product on sale, on the other hand they also try

  2. Classify the business according to its ownership - McDonalds

    high standard recruitment, they have the opportunity to develop a career, which can take them to the very top. Above all, McDonald's values people with a positive attitude towards customers, themselves and other employees, and strive towards delivering the highest standards of quality, service and cleanliness.

  1. Human resources at McDonald's

    The rules are: 1. They must notify a Manager that they are ill before their scheduled shift giving as much notice as possible. 2. The minimum period of illness that qualifies for SSP is four consecutive days. This can include weekends and public holidays.

  2. Staff Training and motivation - McDonalds case study

    Second Assistant Manager As a Second Assistant Manager, you are responsible for managing people, products and equipment to execute outstanding Quality, Service, Cleanliness and Value (QSC&V) on all assigned shifts. The responsibilities include, but are not limited to: � Developing and training crew employees.

  1. Produce a case study comparing two business organisations, investigating the extent to which each ...

    implementation of Health and Safety Act and indulge themselves in carrying out the risk assessment on all their activities. A customer would feel dissatisfied if they thought the store wasn't meeting legal requirements. 3(d) Evaluate and compare each organisation's performance in meeting its customers' needs.

  2. Induction and training

    at as it allows the new employees to adapt quicker and maintain a higher standard of work performance. On the other hand it may also allow staff to gain a good understanding of all the factors which may affect work performance and if they are trained will enough to avoid

  1. Mc Donald`s Corporation.

    By doing this McDonald's concentrates on the family, targeting a diverse market which includes consumers ranging from children to elderly people, using products such as the "happy Meal" for children and "Egg McMuffin" for the elderly. McDonald's also realized the changing world we live in and the need for healthier

  2. Identifying the key aspects of the business's training and development programme. Explaining the importance ...

    Formal appraisals are not used at DBF so individuals needs at DBF can only be expresses informally. There are many different methods of training. Four methods of training are mentioned below: - > On the job - on the job training is training at the place of work.

  • Over 160,000 pieces
    of student written work
  • Annotated by
    experienced teachers
  • Ideas and feedback to
    improve your own work