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monitorin customer service

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  • Essay length: 1252 words
  • Submitted: 19/05/2009
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GCSE Business, Companies and Organisation, Activity

The first 200 words of this essay...

BTEC First Diploma in Business

Unit 2 Developing Customer Relations

Introduction:

In this assignment I will describe how customer service can be monitored and evaluated and I will also explain how monitoring and evaluating can improve customer service for the customer, the organisation and the employee and then I will analyse, with examples, how effective customer service benefits the customer, the organisation and the employee.

Task 1

In this task I should describe how customer service can be monitored and evaluated.

Every business looks upon every interaction with their customer as an opportunity to gather feedback. The most effective way to do this is to develop a multi-channel feedback system that extends over the opinion from customers, managers and staff. Businesses shouldn't just rely on only one feedback channel for example just on the paper based feedback because if a business just have one feedback channel the problem might be that the business wont get enough feedback to work with and that would mean the business can not improve on their customer service. There are some way how to monitor customer service effectively:

* Informal customer feedback: the steps of

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