• Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

Neds and Expectaitons

Extracts from this document...

Introduction

Needs and Expectations of different types of Customers Customer service: Customer service is a series of activities designed to enhance the level of customer satisfaction that is the feeling that a product or a service has met the customer expectation. (Wikipedia) The organisation that I will be choosing is Game. This company is a PLC company and retails in video games and consoles its flagship quarters are in London Oxford Street its headquarters are in Basingstoke, Hampshire. The company itself has loyalty cards for its customers where the customers are offered a 10% discount when they download 5 or more games online. The reason I have chosen this business is because I always come to this store for all my games and consoles and to sell my preowned games there. This is because every time you go into the store itself the staffs always greet you with a nice smile and greeting you into the shop itself. Also they are always there to help you if you have any enquiries or complaints and take it seriously but don't leave you waiting for long. ...read more.

Middle

External Customers: Are outside business and individuals who contact your organisation because they require goods or a service. Internal Customers: Are colleagues who work with you and need you to do something. Special Needs: Are particular requirements a customer may have, often related to a disability. Different types of customers that could come into game the store itself. Can include: * Disabled people * Young Person * Families Type of Customer Needs of the Customer Expectations of the Customer How these can be met by the business Families Polite welcoming into the business Good value products The products eg: quality, safety, and packaging. The Staff e.g.: helpfulness, communication skills etc. Disabled People Understanding empathy Care and attention The staff e.g.: helpfulness, accuracy of information and learning to understand the customer's condition. Type Of Customers Needs Of the Customers Expectations Of the Customers How these can be met by the business Young People Polite welcoming Rapid response to enquires. After sales care In Game the game store the importance of providing its customers with accurate and reliable information is a major must the company must always remember that there are certain things, such as understanding the customer's needs and expectations. ...read more.

Conclusion

Safety is the state of being safe the condition of being protected against physical, social, spiritual, financial, political, and emotional. First thing is protecting the customers as well as the people at work, against risk to health and safety. Controlling the use of highly flammable or otherwise dangerous substances. Duties of the employees.Provisons of such information, instructions, training and supervisions as it necessary to ensure health and safety at work. Things that can include the safety of employees and customers: CCTV First aid kits Fire Exits Anti Theft Detectors Identity Cards Worn By Staff Signs( wet floor, wet paint etc) The first benefit of customer service is obtaining customer satisfaction. Satisfied customers become repeat customers. This means that well trained customer service representatives are needed to handle questions and issues. Representatives that help the customer can ultimately lead to better customer satisfaction. The customer's loyalty is a key indicator to a business. It is when someone remains a repetitive customer of a product or service. Customer Loyalty occurs when a product or service consistent in what it is supposed to do. This can result to lead to a steady revenue in the business. Cassandra Walker ...read more.

The above preview is unformatted text

This student written piece of work is one of many that can be found in our GCSE Case Studies section.

Found what you're looking for?

  • Start learning 29% faster today
  • 150,000+ documents available
  • Just £6.99 a month

Not the one? Search for your essay title...
  • Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

See related essaysSee related essays

Related GCSE Case Studies essays

  1. unit 8 business online p1

    ? Plan the structure and design the site to reflect the business image and to allow for future development needs ? Design the pages so that they provide a consistent image to users ? Add text, Graphics, Links and any effects required ?

  2. Unit 5 - Customer Service

    * Maintaining computer systems. Job roles Sales Administration Manager - Excellent opportunity to join a fleet company in this key role to analyse customer's needs and develop tender responses on a national basis. Fleet management experience preferred with a high level of computer literacy.

  1. Unit 5 - Customer Services A lvl

    business would have to provide another menu for this type of dietary needs as well. If the customer may have a nut allergy then it would be essential for the business to inform the customer or provide an all new menu for that particular customer.

  2. Would the opening of a fast food restaurant on Riddy lane (Luton) represent a ...

    From the results of the questionnaire I realised 40% were married, 36% were single, and 24% were family members. Overall I realised that most of the population I surveyed were married and the least were family members. The result of my findings for this question confirms that most of the target market is married.

  1. MENZIESTRATHMORE HOTEL CUSTOMER ND EMPLOYEE SATISFACTION

    In p?rticul?r, i? the link pre?ent for group? with little or no cu?tomer inter?ction, ?nd if ?o, i? the link ?tronger for employee group? with more inten?ive ?nd qu?lit?tively higher-level cu?tomer cont?ct? Employee ?nd Cu?tomer ??ti?f?ction i? becoming ?n incre??ingly ??lient topic in m?ny firm?

  2. This marketing report is going to look at the internal and external analysis of ...

    Mark Warner caters for a range of different holidays, which include singles, couples, family and activity holidays, during the summer and the winter. Mark Warner has 9 beach resorts in countries such as Corsica, Egypt, Greece, Mauritius, Portugal and the Alps.

  1. This GCSE coursework is about setting up a free-range egg unit in the Retford ...

    I will also contact suppliers by telephone to find current prices for suitable hen housings etc that comply with emerging legislation requirement. I will also phone the local council to find out about planning requirements and restrictions. Speaking to individuals by phone means that I will be speaking to the most relevant people in the council within the planning department.

  2. Primark and Blockbuster Describe the main aims and objectives of the business and the ...

    Overall, the business has done great but for them to reach their aims and objectives they need to build more stores to reach their max profit and not go bankrupt. Blockbusters have gone bankrupt by Netflix. Blockbuster has been sued for coping Netflix ideas which concluded the future of blockbuster into bankruptcy.

  • Over 160,000 pieces
    of student written work
  • Annotated by
    experienced teachers
  • Ideas and feedback to
    improve your own work