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Neds and Expectaitons

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Needs and Expectations of different types of Customers Customer service: Customer service is a series of activities designed to enhance the level of customer satisfaction that is the feeling that a product or a service has met the customer expectation. (Wikipedia) The organisation that I will be choosing is Game. This company is a PLC company and retails in video games and consoles its flagship quarters are in London Oxford Street its headquarters are in Basingstoke, Hampshire. The company itself has loyalty cards for its customers where the customers are offered a 10% discount when they download 5 or more games online. The reason I have chosen this business is because I always come to this store for all my games and consoles and to sell my preowned games there. This is because every time you go into the store itself the staffs always greet you with a nice smile and greeting you into the shop itself. Also they are always there to help you if you have any enquiries or complaints and take it seriously but don't leave you waiting for long. ...read more.


External Customers: Are outside business and individuals who contact your organisation because they require goods or a service. Internal Customers: Are colleagues who work with you and need you to do something. Special Needs: Are particular requirements a customer may have, often related to a disability. Different types of customers that could come into game the store itself. Can include: * Disabled people * Young Person * Families Type of Customer Needs of the Customer Expectations of the Customer How these can be met by the business Families Polite welcoming into the business Good value products The products eg: quality, safety, and packaging. The Staff e.g.: helpfulness, communication skills etc. Disabled People Understanding empathy Care and attention The staff e.g.: helpfulness, accuracy of information and learning to understand the customer's condition. Type Of Customers Needs Of the Customers Expectations Of the Customers How these can be met by the business Young People Polite welcoming Rapid response to enquires. After sales care In Game the game store the importance of providing its customers with accurate and reliable information is a major must the company must always remember that there are certain things, such as understanding the customer's needs and expectations. ...read more.


Safety is the state of being safe the condition of being protected against physical, social, spiritual, financial, political, and emotional. First thing is protecting the customers as well as the people at work, against risk to health and safety. Controlling the use of highly flammable or otherwise dangerous substances. Duties of the employees.Provisons of such information, instructions, training and supervisions as it necessary to ensure health and safety at work. Things that can include the safety of employees and customers: CCTV First aid kits Fire Exits Anti Theft Detectors Identity Cards Worn By Staff Signs( wet floor, wet paint etc) The first benefit of customer service is obtaining customer satisfaction. Satisfied customers become repeat customers. This means that well trained customer service representatives are needed to handle questions and issues. Representatives that help the customer can ultimately lead to better customer satisfaction. The customer's loyalty is a key indicator to a business. It is when someone remains a repetitive customer of a product or service. Customer Loyalty occurs when a product or service consistent in what it is supposed to do. This can result to lead to a steady revenue in the business. Cassandra Walker ...read more.

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