• Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

Objectives, ownership and organisation of Perrys Motor Sales Ltd

Extracts from this document...

Introduction

Perrys The business started trading in 1908, selling motor accessories and in 1912 Perrys was appointed as a Ford dealer in London. Perrys represents many leading motor brands including Vauxhall, Peugeot, Citroen, Fiat, Alf Romeo, Jaguar, Land Rover, Seat, Hyundai, Mazda, Kia, Chevrolet, Ford and Kawasaki. The company employs 1,400 people across thirty nine locations with an annual turnover of �400 million. They are the largest independent Peugeot dealer in the country and have one of the largest networks of Vauxhall dealers. Aims and objective of Perrys * Providing a high quality customer service * An ethical approach to business * Increase market share * Making more profit Ownership Perrys motor sales Ltd is a private limited company, they are often family businesses with shares held by the members of the family and private companies can't offer their shares for sake to the public at large. ...read more.

Middle

trains the staff * monitor the working conditions for employees * dealing with employer/employee relations and trade unions Customer service An important function in any business is the customer services section which answers customer enquiries and deals with customers complaints. This is important because it can lead the reputation of the business. Distribution Some products may need to be delivered. This is done by distribution department. In a business, this is likely to be the responsible of the production function. In order to satisfy customers this department ensure that customers get their products on time and in perfect condition. IT department The IT department provides technical support to whole business and make run the business effectively. Their main job is to maintain the computers, for they need to set up an operating system which enables every employee log in and do their work. ...read more.

Conclusion

The group structure shows in the employee handbook of Perrys is a flat organization structure. Flat organization refers to an organizational structure with few or no levels of intervening management between staff and managers. The idea of that is the decision making process from manager director to employees can pass through more efficiently and the manager director can has more personal relationship with his or her employees. This structure is always using in smaller organizations or individual units within larger organizations. When the company has over staff employees, this structure can help to keep the relationship between the manager and staff without impacting productivity. The flat organization model promotes employee involvement through a decentralized decision making process. So it can help the business provide the good customer service and good reputation. ?? ?? ?? ?? ...read more.

The above preview is unformatted text

This student written piece of work is one of many that can be found in our GCSE Case Studies section.

Found what you're looking for?

  • Start learning 29% faster today
  • 150,000+ documents available
  • Just £6.99 a month

Not the one? Search for your essay title...
  • Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

See related essaysSee related essays

Related GCSE Case Studies essays

  1. Peer reviewed

    organisational structure

    3 star(s)

    Secondly, the span of control also states how much power, influence or authority an employee has over his/her subordinates. If the person is higher up they could clearly see that they have a wide span of control in a Sainsbury's store as it is a flat structure which consists of many workers(subordinates)

  2. Aims and Objectives of Woburn Safari Park and Thomas Cook.

    And in 2006 they have made their greatest profit of 83.3million. In the year 2007 Thomas cook had over 19000 employees, 800 high street stores, a fleet of 45 aircraft. Today Thomas Cook is the second largest leisure travel group in the UK with over 19000 employees.

  1. sainsburys. The aims and objective of Sainsburys are very straightforward

    Sainsbury's will make sure they look on how they are able to promote themselves and ensure that they do this by linking each of the p together this is crucial because the promotional mix is the tool used to promote the product to the best effect and to the target

  2. Aims and Objectives of two contrasting organisations (boots and oxfam)

    Project aims During 2007-8, people from 30 remote districts of Nepal will participate in Oxfams WE CAN campaign. The campaign is based around volunteer Change Makers: men and women who pledge to change their own attitudes and practices and to spread the message that women deserve equal respect and rights in society.

  1. Unit 5 - Customer Service

    With these problems different departments within a business i.e. the Marketing Department and ASDA would find and alternative to get the message to the receiver safely for when they do return to their desk, for example e-mail, leave a post it note somewhere visible, send a message to their phone

  2. This marketing report is going to look at the internal and external analysis of ...

    Mark Warner caters for a range of different holidays, which include singles, couples, family and activity holidays, during the summer and the winter. Mark Warner has 9 beach resorts in countries such as Corsica, Egypt, Greece, Mauritius, Portugal and the Alps.

  1. Describe the Hierarchy of the Civil Courts

    cases etc. Non-family claims in northern island In northern island, the high court can be used in cases if the value of the claim is over £15 000. In some circumstances, a case over £15, 000 can be forwarded to the county court and similarly a case under the value

  2. Investigating a business and what business do - London Heathrow Marriott (LHM) and Tescos.

    Objectives are needed to keep their staff motivated so if LHM make labourturnover of 25% it will increase their profit with guest satisfaction because the profit only depended on the staff to guest relationship. Tesco are also being specific as they have the objective of ?supporting the well-being of the

  • Over 160,000 pieces
    of student written work
  • Annotated by
    experienced teachers
  • Ideas and feedback to
    improve your own work