Functional area
Human resources department
The human resource department is responsible of all aspects of managing the people in the business. The department fulfils an important function because it supplies and looks after all the people in san organisation. It is responsible for:
- Recruiting and retaining staff
- set up policies for making sure employees know the rules of the business and what is expected of them
- deal with employees who might not obey these rules
- trains the staff
- monitor the working conditions for employees
- dealing with employer/employee relations and trade unions
Customer service
An important function in any business is the customer services section which answers customer enquiries and deals with customers complaints. This is important because it can lead the reputation of the business.
Distribution
Some products may need to be delivered. This is done by distribution department. In a business, this is likely to be the responsible of the production function. In order to satisfy customers this department ensure that customers get their products on time and in perfect condition.
IT department
The IT department provides technical support to whole business and make run the business effectively. Their main job is to maintain the computers, for they need to set up an operating system which enables every employee log in and do their work.
The finance function
The finance and accounts department looks after all the money in the business. They need to work out and record the moneys go in or out to the business. They look after:
- Sales to customers revenue for private sector businesses
- Money from government for public sector organizations
- Equipment
- Raw Materials
- Wages
- Insurance
- Taxes
The finance department will also be involved in the planning process as it is responsible for raising the finance needed by the business.
Organisation structure
The organization structure is establishes the relationship between the different components of the organisation, which include the lines of communication and authority. The organisation structure can be tall and flat depending upon the number of level of hierarchy and the span of control operated by manager.
The group structure shows in the employee handbook of Perrys is a flat organization structure. Flat organization refers to an organizational structure with few or no levels of intervening management between staff and managers. The idea of that is the decision making process from manager director to employees can pass through more efficiently and the manager director can has more personal relationship with his or her employees.
This structure is always using in smaller organizations or individual units within larger organizations. When the company has over staff employees, this structure can help to keep the relationship between the manager and staff without impacting productivity. The flat organization model promotes employee involvement through a decentralized decision making process. So it can help the business provide the good customer service and good reputation.
