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Organisation, structure and objectives of Tescos and Victim Support.

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Introduction

This newsletter describes how two businesses (Tesco and Victim Support) are organised. It also explains how their style of organisation helps them to fulfil their purposes meaning what their aims/objectives are, structure and their functional activities. 3 main organisational structures: � Hierarchical Structure: � Many layers of management - As it's a big structure different levels of management will be needed to control each department. � Complex lines of communication - As again it's a big structure, the level of communication would need to be between departments rather than a complete misunderstanding. � Narrow span of control: The number of people who report to one manager in a hierarchy. The more people under the control of one manager, the wider the span of control. An example to which business organisation would use this structure could be Tesco. � Flat Structure- � Very few layers - This is because there are possibly two or three staff as well as possibly 1 manager therefore a small structure. � Simple, basic and faster communication - As there is two or three layers communication is much easier between the manager and staff. � Wide span of control - As there is possibly just the one manager the span control would be wide as there are just staff and know different departments. An example to which this organisational structure would refer to is a newsagent. Wide span of control. Source: http://www.learnmanagement2.com/flatstructure.jpg � Matrix Structure- A Matrix structure organisation contains teams of people created from various sections of the business. These teams will be created for the purposes of a specific project and will be led by a project manager. ...read more.

Middle

The personal department also has the job of keeping the Tesco employees happy, e.g. if the building is too hot/cold they would need to satisfy up to customers standards. Customer service- Customer service is the assistance Tesco give their customers. Customer service is how Tesco would satisfy their customers as in help them out with refunds etc. All individual customers of Tesco from students, kids, adults and the elderly, have different needs and expectations, they like to be provided with different services so that they feel more comftable and happy when shopping. As said on their website ''our core purpose is to create value for customers to earn their lifetime loyalty''. ''Our success depends on people''. Marketing- Marketing at Tesco is vital in order to keep the organisation profitable. In order to maintain profitable they must constantly examine their market, customer trends, customer needs and other standards to keep new/present customers coming in. This analysis involves marketing activities and can take a number of forms, including, Quantitative Research, Primary Research and Secondary Research. Marketing activities allows Tesco to examine its business in great detail so they can further improve it and maintain their market position. Tesco's marketing ways include Club card, Kids Club and Health Club. Production- Tesco is very large successful food retailer as this varies into different cultures. Tesco sell other branded products as well as their own in this case to attain what customers want. Production takes place when resources, such as raw materials, primary, secondary and tertiary, are changed into goods or products. Tesco would do extensive research in order to determine if the product will be successful and sell or not, if they predict it will then they will place it on the shelf. ...read more.

Conclusion

Voluntary Sectors Aims & Objectives: Victim Support Aims � To raise awareness of crime. �Support victims, families and friends. � Have a better understanding of victims & witnesses needs. Victim Support Objectives � Place posters around London Borough �Protect Victims and witnesses rights. � Encourage victims and witnesses to make their own decisions. Within the voluntary sector its main aims and objectives would be to provide a better service to members of the public without charging them. Organisations such as Victim Support are funded by the government to set up and help a certain cause. Growth plays a key part amongst many businesses but with the voluntary sector Victim Support in particular all depends on the level of crime rates they have, in other terms this means that if a large number of people were victimised they would need to expand therefore the government would give them extra funding to help do so. By enforcing these strategies it would help achieve Victim supports aims by not only informing members of the public of Victim support but also by encouraging volunteers to join and participate, this will enable Victim support to expand and therefore gain more money by the government to help provide a better service for victims of crime. Victim support SMART plan: * Hold at least 1 public meeting per year to engage the community in tackling crime and anti social behaviour. * Work closely with all partners to ensure that local crime and other community safety information is made available to all communities on a monthly basis by 31st July 2011. * To reduce the number of accidental fire related deaths in the home by 20% by 31st March 2011 (against baseline of 2009-10) ?? ?? ?? ?? Page | 1 ...read more.

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