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Organizational Behavior.

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Regina Tausan Organizational Behavior Andy Wagstaff October 27, 2003 In every situation, we are responsible for our actions. Conflict situations offer each of us an opportunity to choose a style for responding to the conflict. The key to effective conflict prevention and management is to choose the conflict management style appropriate for the conflict. Most of us have a favorite style that we use in conflict situations, but we are all capable of choosing a different style when it is appropriate. In this paper, I propose to show my organizations approaches to conflict management as well as address some personal management styles that after an assessment showed in comparison to the five main types of conflict management styles. The five types of conflict management styles are avoiding, accommodating, compromising, competing and authoritative command. ...read more.


(Schermerhorn) In my workplace, conflict management approaches are mainly dealt with one of two areas. Employee Assistance Program (EAP) and Employee Relations Division. The EAP is a team of individuals dedicated to providing behavioral health services to employees, which help resolve or prevent problems that may impact the workplace. EAP aims are to help employees create a productive climate where their contributions promote the organization's mission. Our first obligation is to provide our clients the highest quality conflict resolution services, assisting them in their efforts to grow both personally and professionally. (UAMS) The staff with EAP will use mediators to resolve any conflict that is evident, for example, between manager and employee or two employees. This "counseling" is set up to attempt to resolve an conflict and have the parties involved make the resolution in a positive form so that the flow of the organization remains unaffected and productivity does not decline. ...read more.


I am very aware of this attribute. I want to make everyone happy; now, I now that is impossible but my theory is it does not hurt to try. I figure if I put forth the effort to accommodate the parties involved in a conflict by displaying that I have both of their interests in mind, then at least I have helped at least one of the parties find resolution. One the other hand I too have with any luck, helped the other party to see the understanding of where I was attempting to help and not hinder the situation. This concludes my reflection on the five types of conflict management styles, the conflict management system that my organization uses and an summary of the individual styles in which I myself portray. Schermerhorn, JR. University of Phoenix (Ed.). (2002). Organizational Behavior [University of Phoenix Custom Edition e-text]. New York: Wiley. UAMS website at www.uams.edu Retrieved on October 27, 2003. ...read more.

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