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people in business

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Introduction

Unit 2 People in Business Name: - Hassan Hassan Year: - 11 Subject: - Business Studies Teacher: - Miss Johnston Introduction In this assignment I will be investigating Sainsbury. I have chosen this company because I could get lots of information very easily. It is also very easy for me to go to a Sainsbury's because it's near my house. I will look at many stakeholders at Sainsbury's and look at their influence, expectation and conflicts. Task 1 A stakeholder is any individual or organization who has interest in a business. All stakeholders in a business are either internal stakeholders or external stakeholders, depending on whether or not they work in the business e.g. a customer is an external stakeholders because they do not work in the business and a manager would be internal stakeholder because they work within the business. You may be a stakeholder in many organizations because there are many organizations which have an impact on your life. All stakeholders have an influence over businesses, but this influence will vary depending on the type of stakeholder they are and the type of business. The stakeholders at Sainsbury's The stakeholders at Sainsbury are people or groups who have an interest in the business. Stakeholders could be internal or external. * Owners * Employees * Customers * Financiers * Government * Suppliers Stakeholder expectations of Sainsbury's Owners - expect Sainsbury's to be successful because they have invested money into the business and if the business is successful they will make money; if the business is not successful they will lose money. The owner would expect the business to survival and would expect Sainsbury's to expand. Employees- expect a lot of things from Sainsbury's such as, fair pay, good working conditions and most importantly job security and promotions. Employees at Sainsbury's can also influence the business by refusing to do their job at all i.e. ...read more.

Middle

Sainsbury's will try to keep their customers happy in any situation. How are customers protected at Sainsbury's? Consumer protection is making sure the customer is receiving what they want i.e. goods and service. The goods and service should be 'As described', 'Fit for the purpose' and 'of merchantable quality'. Sainsbury's customer protection is also to make customer happy and to retain them. To do this the products should be in high quality and the product should be in good condition as well as the quality. Trade Descriptions Act 1968 and 1972 - Sainsbury's must not give false or misleading descriptions on goods, service, accommodation and facilities. Sainsbury's cannot miss describe the chocolates they sell i.e. says its nuts free when it contains nuts. Sales of good act 1979 - the products that Sainsbury's sell must be 'Fit for the purpose', as described and of merchantable quality. Sainsbury's cannot sell products which are not 'Fit for the purpose' i.e. hair straightness must be able to straighten hair. Food and drink act 1955, 1976 and 1982 - Sainsbury's must not sell food which is unfit to eat and all food and drinks must be correctly labelled. For example they must label all the ingredients in a chocolate bar and it must be fit to eat. Weights and measures Act 1974 - Sainsbury's must weight and measure their products correctly. Inspectors will visit Sainsbury to check the accuracy of scales i.e. if Sainsbury say there are 100 grams of rice but there's only 80 grams they are breaking the law. Consumer Credit Act - this requires Sainsbury to be licensed to offer credit to borrowers. Sainsbury's will be breaking the law if they do not give a written statement to the customer. Organisational chart An organisational chart is used to show the different positions/roles in a business. Different jobs are organised in different ways to achieve their objectives. ...read more.

Conclusion

Race Relations Act states nobody should be discriminated because of the colour or background. This will affect Sainsbury's during the recruitment process because they need to be fairly recruiting people from different backgrounds. Every employee in Sainsbury's will have to be treated in an identical way to everyone else. Disability discrimination Act states that more than 3% of the workforce should be disabled in some way. Disabled employees have to be treated the same and should not be discriminated during recruitment. This will affect Sainsbury's during the recruitment process because they must not discriminate disabled people during recruitment. They cannot choose a non disabled employee over a disabled employee because of their disability but the can choose one over the other because they have better ability suited to the job. They must not be discriminated against in recruitment process, in training and development and during the dismissal process. Sainsbury's should adapt the workplace for the disabled. How can the recruitment process be improved? Sainsbury's could improve the recruitment process the way in which they recruit people from different races. They may do this by make sure the public are aware of this by putting anti-racism posters in and around their stores or running anti-racism schemes. They could aim to recruit more employees from different background in each store so the public could see that they do not discriminate. Another thing that can be improved during the recruitment process is the way in which they recruit disable people. They could make the public aware that they recruiting more disabled people in different stores, so the customers could see the disabled people doing their jobs. They could also adapt the workplace for the disabled and the public would be aware Sainsbury's does not discriminate disabled people. Finally, Sainsbury's could improve their recruitment process by making sure they pay both men and women same amount of money. Sources Page GCSE Applied Business Studies by Neil Denby 2006 www.bbc.co.uk www.businessstudent.com Personal knowledge www.google.co.uk Teacher www.wikipedia.com Businessstudiesonline.com ?? ?? ?? ?? ...read more.

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