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GCSE: People in Business
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What happens during the recruitment process?
- 1 Once a business is aware it has a vacancy, the first stage is to prepare a job description which lists all the tasks, duties and responsibilities of the jobholder.
- 2 The next stage is to prepare a person specification which details the knowledge, skills, attitude, qualifications and experience of the successful applicant. They will be categorised as essential qualities which an applicant must have and desirable qualities which are preferable.
- 3 Now the business will advertise for applicants. This can be in a local or national paper, web site, newsagent’s window or anywhere the business thinks it will attract the most suitable applicants.
- 4 People will apply using an application form or with a CV. A shortlist of suitable applicants will be drawn up by comparing them against the person specification. They are then usually invited for selection, which may consist of interviews and test.
- 5 A common mistake for students is to think that the process begins with the advert. A company will only advertise for staff once they are sure about the job and the kind of person they want for it. Otherwise, they will be unsure what they are looking for with the advert.
- 1 A small business can have all employees reporting directly to the manager as it is small enough for the manager to know what is going on.
- 2 As a business gets bigger it will need to have more structure and more than one level of boss, so a manager may have staff reporting to them who have more staff reporting to them. This is known as a hierarchical structure.
- 3 A hierarchy must have managers with different responsibilities. These will often relate to the many different functions of the business e.g. marketing, sales, finance, production, purchasing etc.
- 4 A hierarchy allows a big business to be organised so that everyone knows their job and responsibilities are clear. It also provides a clear means for communication to flow through the business.
- 5 The trend is to have fewer managers so that managers have more staff reporting to them. Removing levels of managers is known as downsizing. Benefits of downsizing include more responsibility for more junior staff which should motivate them and less cost for the business as it employs fewer managers.
Key employment laws in the UK
- 1 Discrimination laws – It is illegal to discriminate against certain groups of people when recruiting and in day to day management of them. Specifically an employer cannot discriminate against employees on the grounds of gender, race, age and disability. It is of course acceptable to discriminate on the grounds of ability. Picking the most able person for a job is what the recruitment process is about.
- 2 Employment protection – An employee must be given a contract of employment. They are protected against unfair dismissal as it sets out the possible grounds for dismissal. An employer who disregards this after the first two years of employment can be sued for unfair dismissal.
- 3 Health and safety – An employer must provide a safe working environment and can be held responsible if it does not.
- 4 Minimum wage laws – The minimum that an employer can pay. It varies according to the age of the employee.
- 5 The working time directive – Employers cannot expect an employee to work for more than 48 hours in a week without their permission.
- Marked by Teachers essays 9
- Peer Reviewed essays 7
Good staff/management relations lead to high morale amongst a workforce. A happy workforce is a more productive one. The employer will also find it easier to retain its employees. Poor relations can lead to an unhappy workforce and dissatisfied management which is likely to result in reduced productivity and the overall failure of the business. The interests of a company and the interests of it's workforce are often in conflict with each other. A number of practices must be in place in order to simultaneously satisfy the needs of both the business and of it's people.
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It's clearly not a career for the faint-hearted - it's hard work and takes real commitment. But if you like plenty of responsibility, you'll find that McDonald's is your kind of company. In return for the commitment you bring, McDonald's will put you through a thorough training programme, renowned throughout the world as the best in the business... To join McDonald's as a Trainee Business Manager you'll need to be over 21 years of age with excellent people skills and plenty of drive and ambition. What are the Management functions at McDonald's include: Forecasting Forecasting is the process of predicting what will happen in the future i.e.
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Organization Structure of Sainsbury's The organizational structure of Sainsbury's is hierarchical because there is series of levels of people and the level above controls each level. Each level is the responsibility of the level above. For example senior managers are responsible for the line managers and line managers are responsible for sales assistants. The diagram below shows the downward flow of communication in Sainsbury's. I think Sainsbury's structure is between hierarchical and tall structure. Tall structure has many layers but not as many layers as matrix structure and as less as flat structure and this means the information is not a s fast in flat structure and not as slow as in matrix structure.
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There was a recognition by the Human Relations School that employees would have needs over and above those of financial needs. And if these needs were at least partially satisfied workers would become able to contribute to the more efficient operation of the business organisation. McGregor then put forward the idea that in the main, it was managers that created the two types of worker, and if this were so, managers had the ability to, over time, change the psychology of their employees.
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Although they are helping Tesco by a significant amount they may take this as a chance of security for their futures and also a chance of meeting new people. Workers at Tesco maintain a big job at hands, as they have to show customers the respect and the idea of customers coming by again. Managers: You may feel that managers have a different type of job to workers as they do different things to workers but in actual fact they too work to live by on.
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For this communication the person must have strong listening skills and speaking skills. The advantage of this communication is that it is an easy method of confirming something, giving out information or get information for the other person. The disadvantage is that there is no record or written minutes. For example, if an employee has done something which is wrong then the manager will have face to face communication to warn them about it. This is because the face to face communication allows for certain information to be exchanged and the employee can also get feedback on what the problem is and how they can solve it.
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TESCO, which has 296,000 employees around the world, said it would create a further 20,000 jobs this year. > To provide good services to the wider community Corporate Community Investment - 2001 The TESCO corporate social responsibility (CSR) objective is to earn and keep the trust of its customers by acting responsibly and positively in the communities it serves. With a philosophy of "Every little helps" TESCO has put a programme of community activity in place, which aims to be as relevant to all customers as possible.
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Hierarchical structure This is an example of an Hierarchical Organisational structure. Hierarchical structure is often used in large businesses. In this structure there are many levels and the chain of command is long. People with the most power are usually at the top. They do the decision making which has to be passed through many levels. In this structure decisions are made without consolation and communication is harder as it has to pass through many levels. Advantages of hierarchical structure are highlighted below: * A clearly defined management structure.
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However building stores in town centres also means high interest rates so Tesco must be wary of this. I will discuss the location of my local Tesco store in Slough. Tesco found a big area of land available in the town centre of Slough and through Market Research and Investigation they were able to conclude that Slough is a viable location with a stable economy and a high spending power. Also the Town centre brought many benefits for Tesco as firstly it would give them a brilliant return on investment as it would help to establish the company being amongst other well known stores.
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Tesco is the most successful supermarket chain in UK because of its well-known good services and product quality. To maintain this loyalty, they go greater lengths to improve and sustain quality.4 star(s)
Staff are highly trained to maintain quality and also keep personal hygiene so that they don't contaminate the products with germs. The products also have expiry dates which also monitored so that the expired ones are quickly removed. Most fresh products are not sold after 24 hours but instead removed and replaced with new ones. The place is regularly cleaned to maintain hygiene. The quality control & assurance management is concerned with detecting and cutting out the products that fall below set standards.
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Customer service is providing service and information to customers, before, during and after the purchase of a product.3 star(s)
An external customer is someone who does not know much about the company or the products. We need to provide them a lot of information and inform them about all the features and benefits of purchasing a product. We need to work harder and make them aware of our best products. Furthermore, customers can be inbound or outbound. 1. When customers call on our inbound line, they have control on what to buy or not.
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A director needs to avoid conflics of intrest. Managers The responsibitlies of a manager is to motivate staff, setting targets and recuting and dismissing staff, allocating work, communicating planning and desicion making, problem solving. A manager in ASDA will supervise and manage the overall performance of the staff in the whole department, they also report recommendations and develop stratigies on how to improve to improve on the quality of service and the quantity of sales.
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A further example of oral communication in Ikea is the usage of mobile phones, which employees use to communicate with other employees and managers at the store. This is a very appropriate method of communication for the reason that it is helpful because it can be used in the case of an emergency or when you need to get hold of a fellow employee to discuss matters. Having a mobile phone is useful because you can get in touch with fellow employees without having to arrange a meeting. Written A written method of communication which Ikea use is their catalogue.
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What motivational strategies does Sainsbury's use with its employees to maximise their overall performance?3 star(s)
I have chosen to analyse the motivation techniques of the managers at J Sainsbury plc. I want to find out how they aim to motivate their staff and if they are aware of Maslow's hierarchy of needs and if they implement them in the workplace. In order to do this I will need to research, both primary and secondary. I will need to get a hold of annual reports and accounts to find the number of workers employed at J Sainsbury and the labour turnover. This will help me find the approximate output per head.
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Conflict role play. The role play task we had given includes five characters which are Production manager, Foreman, Store-keeper, Union leader and Co-worker
Foreman Khalfan Rashid Al Busaidi (Role 3) Store-keeper Bashair Al shuaili . (Role 4) Union leader Najma Najim Al Naamani (Role 5) Co-worker Ahmed Said Al Maashani The conflict was between the foreman (Kalfan ) and the store keeper which is myself (bashair), the conflict was all about a delivery of some stock that the foreman (Kalfan) has made and store-keeper (bashair) has failed to purchase it on time because the suppliers took time to deliver the stock. The role play started as we were setting all of us together in production manager's office (Salim), each one of us greeted the manager as he is just new in the organization and we introduced him to our self in person.
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Self employment. Describe the skills you will need to run the business successfully and identify the areas need to be developed. P3 M2
Ability to manage stock, debt and credit will help to maintain good cash flow and operate the business smoothly. * People management skills - the ability to interact with other people and to influence, motivate them ensuring they are helpful and efficient. Problem solving skills are very important when it comes to dealing with staff. Ability to give people the opportunity to express their concerns, disappointments and anger face to face, put things right, or help them see where their thoughts and feelings are misplaced. * Recording and checking performance of the business - a key role for the business owner is to monitor how well the business is doing so that action can be taken if things are going the wrong way.
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Pharmacists have a schedule that they have to stick to (work on week days.) This career is stable, as well as the pay, because if you see 1 or 20 patients a day you are still getting your monthly pay. Often, pharmacists are not self-employed; therefore it would be hard to find a job.
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Health and safety regulations in the workplace. These regulations are explained with the workplace in mind being our classroom.
Personal Protective Equipment at Work Regulations 1992- The PPE applies for most every situation at every working environment. There are many regulations related to the PPE that would apply in our class when working. The Reg.4 says "Employers to provide suitable PPE to those at risk..." these means that we have to be provided with the right equipment when working, such as goggles, robes, etc. The responsibility to give us the equipment is from the technicians or the teachers. The Reg.10 talks about the use of PPE and it says," employees to use PPE according to training & instructions given by employer", in this case the employees are the students and the employers are the technicians or teachers,
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The span of control is wide, and the chain of command is short. The advantages of this, is that team spirit is generally better, as well as the communication better management and workers. Decisions are easier to make, there is less bureaucracy, and also lower costs. Disadvantages include the fact that workers may have more than one boss, different department functions and job roles may be blurred, and the growth of the organisation may be hindered. This structure only works in small organisations, such as partnerships, co-operatives and some private limited companies. Tall structure This has many tiers, and levels of command. These run from the top to the bottom of the organisation.
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Generally 8 persons are attended by one waiter. Dress regulations are strictly followed. INFORMAL BANQUETS As compared to the above this type of banquet is very informal. The method of service is also very casual with all the tables being served at one time. Generally one waiter will serve approximately 16 to 20 people. The service of a toast master is very rarely needed. In some hotels were the banquet revenue is not very high the banqueting dept. will be merged with one of the restaurants and all the banqueting functions will be looked after by the staff of that restaurant with additional help from the other outlet of the food and beverage department.
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M3: Compare and contrast the personal selling skills and processes used in two different selling situations
Otherwise if you do not do that then you might show the customer the wrong product and they may become dissatisfied and might go to your competitors or if you are speaking over the phone then you might give the wrong details to the customer, which can waste your time and also the customer's time. For example if a customer wants to buy a laptop and he/she tell you what kind of laptop they want. Then you should be able to offer them based on their requirements, which the customer is looking for a suitable laptop.
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If they develop poor administration work then it can affect the company's image and reputation. In administration every thing should run smoothly so the managers can concentrate on their job and on the task of running the business. In the big businesses administration is carried out in every department, rather than one department. * Customer service - This department is very important because it solves the customers and clients enquiries and complaints. Every customer has high expectations. When a customer contacts a business they expect the employees to be polite, respectful and knowledgeable.
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It is important to listen and hear customers queries e.g. If customer ask for a product and you haven't got in stock, and you tell him/her that it will be available in two weeks time, you have to make sure that the product will be there on that time, otherwise you will loose the customers. If on the other hand you listen to the customer but are not really paying attention to what he or she is saying, this will be obvious and the customer may get very agitated.
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An example of this is football; premiership football players get paid well over �500,000 yet the players on the girl's team only get paid a fraction of it. If the owner of a company is doing this he/she would be breaking the laws.
- Word count: 320