Page
  1. 1
    1
  2. 2
    2
  3. 3
    3
  4. 4
    4

Performance management provides Marks and Spencers with needed information on their employees. The information helps Marks and Spencers develop the skills of the employees based on the information collected at the appraisal

Extracts from this essay...

Introduction

E6 Performance Management Performance management provides Marks and Spencers with needed information on their employees. The information helps Marks and Spencers develop the skills of the employees based on the information collected at the appraisal, it helps recognise when training is needed. Performance management helps M&S by improving their service by having able workers that work to their full abilityand by improving the relationship between workers and the company. Here is Marks and Spencer's definition of performance management: Performance management is a joint process that involves both the supervisor and the employee, who identify common goals, which are linked to the goals of the organisation. This process results with the establishment of written performance exceptions later used as measures for feed back and performance evaluation.' A appraisal system is carried out evrery 12 months at Marks and Spencer's. An appraisal system is when discucsions are made with members of staff about what is going well, what can be improved and how they would which to develop and other suggestions form workers. These meetings are done by manager of M&S for the employees and are confidential.

Middle

Maslow proposed that the basic needs are the same for everybody and that they could be fulfilled in a specific order like the diagram: 2.Douglas Macgregor - Theory X and Theory Y Macgrego said that many managers generalised the people that worked for them. They would put all of their employees into either a theory x category or a theory y category and then manage their company using the appropriate management style. Theory X Theory Y This theory is that all employees are lazy and not ambitious and have no interest in taking on extra responsibilities. Employees will always resist change of any kind and are totally uninterested in the success of their employer. Employees don't care how the company is run and would rather be told simply what to do. This theory suggests that employees are interested in their work and want to be offered extra responsibilities and asked about their view on how things are run in the company. Employees are prepared to accept change because they appreciate that it's in everyone's best interests.

Conclusion

· Employees must be properly trained to do their job · Employee should be properly and fairly selected for jobs through tests and interviews. This is to make sure that the right person gets the job. How Marks and Spencer's performance management/training and development systems have been influenced by the motivational theories M&S use Maslow's theory by helping staff set and reach their goals at work, they encourage their staff and praise them when they are doing well and staff also receive rewards for good work. M&S use Herzberg's two factor theory by treated their employees well by giving them a good salary, good working conditions and by giving them sick pays and pension's schemes, they also give their staff responsibilities to make them feel like there are important to the company and motivate them. M&S use Mcgregor's theory by having managers who have trust in the workers and help them improve and do their best and also by giving managers bonuses to motivate them. Marks and Spencer's also use Taylor's Scientific Management theory by paying its employees in order to work and by having able managers control the staff.

The above preview is unformatted text

Found what you're looking for?

  • Start learning 29% faster today
  • Over 150,000 essays available
  • Just £6.99 a month

Not the one? Search for your essay title...
  • Over 180,000 student essays
  • Every subject and level covered
  • Thousands of essays marked by teachers
  • Over 180,000 essays
    written by students
  • Annotated by
    experienced teachers
  • Ideas and feedback to write
    your own great essays

Marked by a teacher

This essay has been marked by one of our great teachers. You can read the full teachers notes when you download the essay.

Peer reviewed

This essay has been reviewed by one of our specialist student essay reviewing squad. Read the full review on the essay page.

Peer reviewed

This essay has been reviewed by one of our specialist student essay reviewing squad. Read the full review under the essay preview on this page.