Carphone Warehouse- In Carphone Warehouse the employees have to be smart and clean, they have to wear formal clothes with formal shoes, wearing jeans is inappropriate, the normal dress code for Carphone Warehouse is black, they have to look smart, employees looking smart and clean also helps to attract customers, it is also easier for customers to tell who the staff is.
BSB Sky- When a member of staff from BSB Sky goes to someone’s door to provide customers with information, or offering any good offers they have to show their ID and they must look smart, if they dress in a funny way and go to a customer’s door might also get scared and think it’s some kind of fraud and might not want to communicate. BSB Sky do not have any typical dress code but they have to look smart.
- Explain how the employee’s can display:
Carphone Warehouse-
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Positive Attitude- Positive attitude is influenced by the way you think. In Carphone Warehouse employees can’t be depressed or they will be negative, they can’t be fed up or they will be bored. They have to be open, approachable and easy to be with.
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Good Manners and Considerate- While dealing with customers showing good manners and consideration is very important, while talking to customers they can’t use words such as ‘yeah man’ that is being rude they have to talk to customers like ‘yes sir, yes madam’ which shows good manners, and also making considerations on price plans and other deals also helps to attract customers.
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Professionalism- Talking to customers in a appropriate way, providing customers with the right information, being able to sell a product, etc is called professionalism. In Carphone Warehouse when a customer comes in to buy a phone or contract, they should provide customers with the right information, make customers interested in the product and makes sure the customer makes a purchase, this is called professionalism in Carphone Warehouse.
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Courteousness- Showing courteousness is very important to customers, being polite and manners.
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Personal Space- While speaking to customers they have to leave a bit of personal space they cant just go into peoples face and talk
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Maintain Eye Contact- Making eye contact is usually seen as a sign of honesty. When a customer is talking to you eye contact is very important, if a customer is talking to you or asking you any questions about a phone they want, you have to make eye contact with them otherwise if you just look around it will show you are not interested and not bothered.
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Treat Customers with Respect- Respecting customers is very important, when a customer comes in to the store you should always welcome them with a pleasant smile and with respect, customers might hesitate to ask questions about a certain product, so you have to go up to them and ask if they need any help and show respect.
BSB Sky-
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Positive Attitude- Positive attitude is influenced by the way you think. In BSB Sky the employees have to be pro-active, they can’t be stressed out. They always have to think ‘yes’ or ‘can do’ they can’t think ‘no’ or ‘can’t do’. They have to look at the problems or difficulties as a challenge and an opportunity to show what they can do.
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Good Manners and Considerate- Good Manners and consideration is very important while dealing with customers. When they go up to someone’s door and talk to customers they have to show good manners as in ‘Good evening sir/madam we are from the BSB Sky company’ etc, and they also have to make considerations on offers and deals.
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Professionalism- They have to talk to customers in a appropriate way, they have to provide customers with all information required, make the customers get interested and make sure they agree to choose BSB Sky, broadband or a phone deal. To this professionalism is required.
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Courteousness- Showing courteousness is very important to customers, being polite and manners.
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Personal Space- While speaking to customers they have to leave a bit of personal space they cant just go into peoples face and talk
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Maintain Eye Contact- Customers may ask a lot of questions about the deals or offers and while talking to customers eye contact is very important because if you are just looking around then it will show that you are not interested.
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Treat customers with Respect- Showing respect to customers is very important in an organization, when they are talking over the phone or either face-to-face, they must show respect, some customers may get rude, but you have to reply to customers showing respect which also creates a good impression.
Selling process in Personnel Selling:
Describe how employee’s of Carphone Warehouse and BSB Sky would:
- Greet and introduce themselves:
Carphone Warehouse- When a customer comes into the store they should go up to a customer and welcome them with a pleasant welcoming smile and introduce themselves as in ‘Hello sir/madam my name is Tanvir Ahmed, how can I help you?’. In that way they have to greet and introduce themselves and attract customers.
BSB Sky- BSB Sky usually do deals either through the telephone or face-to-face, when they are doing a deal on the telephone they have to start off with ‘Good afternoon/evening sir/madam my name is Tanvir Ahmed from BSB Sky how can I help you?’. In that way they have to greet and introduce themselves and attract customers.
- Attract customers and interest-
Carphone Warehouse- In order to attract customers need and interest, first of all they have to know what the customers want, then they have to provide them with all information required, and give extra details in a polite and friendly way to attract customers, something else which is very important is confidence which attracts customers even more, then they have to provide everything what the customers need to meet their interests.
BSB Sky- In order to attract customers need and interest, first of all they have to know what the customer exactly wants either telephone, broadband or sky digital, then they need to give all the information and they must say it in a polite and friendly way with confidence which will attract customers even more, and then just provide the customers in what they are interested in. in that way they will attract customers and their needs.
- Identify and exceed customer needs-
Carphone Warehouse- In Carphone Warehouse customers come to buy different types of phones either pay as you go or contract or maybe any other stuff such sim cards, Bluetooth head sets, etc. For example if a customer comes in and buys a pay as you go phone the employee should try to identify and exceed the customer’s needs by offering other stuff such as Bluetooth sets which go with the phone or maybe a memory card, etc.
BSB Sky- In BSB Sky customers may choose different types of offers such as they might want the sky digital package or broadband, for example if a customer takes the sky digital package the employee should try to identify and exceed the customer’s needs by offering other stuff such HD Sky digital box for half price or a wireless router for the broadband, etc.
- Present products and product information-
Carphone Warehouse- It is really important the way the products and product information are presented, these few things attract customers the most. On the Carphone Warehouse website all the products and information should be presented properly such as, all the information should be put down in details so the customer knows what they are buying, and pictures of handsets and other products should be put up as well, for example a phone, there should be options to enlarge the picture and side views as well. These help a lot to attract customers.
BSB Sky- BSB sky don’t deal in stores they are either on the telephone, online or face-to-face which is door to door, especially online the presentation has to be good because these few stuff attracts more customers, they have to list down and give all details about the offers they have, for example, the price plans, the latest offers, when the special offers finish, etc.
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Display products-
Carphone Warehouse- In Carphone Warehouse displaying products in a nice way is veyy important because it does not only look nice but it also attracts more customers, for example a handset looks very nice on the display which will attract the customer, also the adverts should be displayed in the right place, display is the most attractive thing to customers.
BSB Sky- BSB Sky don’t really have anything to display, they only do deals either on the telephone, online or face-to-face which is door to door, the only thing they need is the products and information online has to be displayed in such a way so it can attract customers.
- Describe Products-
Carphone Warehouse- In Carphone Warehouse one the most important jobs is to describe the products, that is the main way an employee can attract a customer to a product. For example a pay as you go phone, he has to describe the phone in full details, describe the entire features it has, for example it has Bluetooth, 2 mega pixel camera, radio, etc. In that way an employee in Carphone Warehouse has to describe a product.
BSB Sky- In BSB sky they have to describe the products as in, in sky digital how many channels it has, on telephone it has free weekend off-peak calls and on broadband the download speed, and all the price plans. In that way an employee in BSB Sky has to describe a product in order to attract the customers.
- Explain product options and availability-
Carphone Warehouse- In Carphone Warehouse the most common thing a customer comes in for is a phone, either on pay as you go or contract. If a customer comes in for a contract, then the employee has to explain all the options such as a t-mobile flext, it has the options for either texts or minutes or a mix of both and all other information which is required and also availability if it’s in stock or not. In that way a Carphone Warehouse employee has to explain the product options and availability.
BSB Sky- In BSB Sky customers might want broadband, sky digital or telephone, if a customer wants broadband then the employee has to provide all information such as the download speed, technical support, easy self installation and if a wireless router comes with it and availability. In that way a BSB Sky employee has to explain the product options and availability.
- Describe, Explain, and provide examples of:
3 Pay as you go deals:
- NOKIA 6300
The Nokia 6300 mobile phone has taken the traditional one-piece handset design and brought it straight into the 21st century. At first glance, you might not think that much has changed - but look again. This contemporary design is 13.1mm thin… yet the phone is still strong, thanks to a stainless steel frame. It's light as well, tipping the scales at a mere 91g.
But the Nokia 6300 is a heavyweight when it comes to features. To start with, it's equipped with a 2 megapixel camera that boasts an 8x digital zoom. Your images are then displayed on a high-quality color screen; a large screen that's also perfect for internet browsing (using the popular Opera Mini Browser) and for playing games.
Music is an important part of the Nokia 6300. This slim handset houses an MP3 player and a stereo radio, so you can listen to one of the UK's FM stations or choose from your own tunes. And there's 135MB of expandable memory supplied with the phone, which means you'll have plenty of storage space.
In addition, the Nokia 6300 can help with day-to-day business. It has a voice recorder, a hands free loudspeaker, Bluetooth connectivity, PC synchronization and voice-activated controls. Practical and good-looking, the Nokia 6300 looks set to become a new classic.
The Nokia 6300 mobile phone has the following features:
- Sony Ericsson K800i
The Sony Ericsson K800i mobile phone redefines the way we think about camera phones. To start with, it's branded "Cyber-shot" - the same name that graces Sony's digital camera range. It also shares many of its menu features with Sony cameras, along with a powerful xenon flash for night-time photography and an image stabilizer to reduce camera shake when you're taking pictures or recording videos.
Slides open the lens cover and the camera activates automatically. Now press the camera key and you'll barely believe what happens next. The 3.2 megapixel lens will take a total of nine photos: one at the exact time you press the key, four immediately afterwards and - get this! - Four immediately BEFORE the camera key was pressed. Simply pick your favorites and delete the others.
But the Sony Ericsson K800i isn't just a remarkable camera. It's a 3G handset, offering video calling, web browsing, email and RSS internet news feeds. It's a music player as well, with an expandable memory if you need extra storage space for your favorite tunes. In addition you'll discover 3D games, an FM radio and a range of organizer features, plus Bluetooth and infrared connectivity. Leave your digital camera at home and take the Sony Ericsson K800i instead!
The Sony Ericsson K800i Clearance mobile phone has the following features:
- LG Chocolate Black
The LG KG800 mobile phone is better known to many people as the Chocolate phone. Don't bother looking for any hidden meaning - quite simply, it's bar-shaped and the best-selling version in South Korea is a dark brown chocolate color!
And the LG KG800 certainly is a best-seller in it's home country. It's become a favorite phone for the rich and famous, appearing in the hand (and pocket) of top celebs. Why? Well, the phone cleverly blends modern styling with useful features. When the slide-up design is closed, you'll notice a high-quality display screen and a handful of touch-sensitive keys for controlling essential functions. They glow red when they're being used and fade into the background when they're not needed.
Slide the phone open and there's a standard keypad, along with a wealth of useful functions including an alarm clock, calendar, calculator, photo editor and games. The LG KG800 is also an MP3 player, with 128MB of memory providing plenty of storage space. In addition, the back of the phone contains a 1.3 megapixel camera for photos and videos.
All this and Bluetooth connectivity as well. If you're looking for stand-out style without compromising on usability, you'll appreciate the LG Chocolate KG800. It certainly is a tasty little camera phone!
The LG Chocolate black mobile phone has the following features:
3 Contract Deals
- Nokia N95 Black
The Nokia N95 Black 8GB mobile phone has been called the ultimate multimedia computer. To start with, it's a 3G handset. Slide the screen up and you'll reveal the phone's keypad, ready to make calls, send texts, create picture messages, check your email or browse the web. And HSDPA compatibility means it's ready for ultra-fast data services wherever these are available.
But the N95 is a camera phone as well. A 5 megapixel camera phone with Carl Zeiss optics, to be precise. Not only will you enjoy outstanding pictures and video clips on the handset's ultra-high quality display, you'll also be able to see them on a larger screen by linking the Nokia N95 to your TV.
If you thought that was clever, you'll love the next feature. Slide the screen down and you'll uncover dedicated media keys, transforming the handset into a music and video player. 3D stereo speakers let you share your sounds, while a standard 3.5 mm audio jack enables you to use your own headphones.
In addition to all this, the Nokia N95 has built-in GPS, making it easy to explore the world, find routes and locate essential services. Plus there's Wi-Fi connectivity, an expandable memory and the versatile Symbian-based S60 operating system. Put away your music player, your digital camera, your PDA and your satellite navigation - simply pick up the N95 instead.
NOKIA N95 BLACK:
Offer Summary:
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O2
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O2 35 18 month []
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600 mins & 500 txts a month []
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Automatic savings on international calls []
- FREE Voicemail
- One mths FREE insurance
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O2 Web Daily []
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- Line rental: £35
- Handset: Free
- Saving: -
- Contract: 18 Months
- Sony Ericsson K850i:
The Sony Ericsson K850i mobile phone carries the Cyber-shot name, telling the world it's serious about photography. It certainly is, with a 5 megapixel camera capturing high-quality images. Beneath the automatic lens cover is an auto-focus lens for sharper pictures, assisted by a bright xenon flash, red-eye reduction, an image stabilizer and
Sony Ericsson's BestPic feature. This clever option takes nine shots in quick succession, making it easier to capture the perfect moment. Underexposed pictures can be improved with the phone's built-in editing software, while your favorites can be uploaded immediately to a photo blog.
Yet the K850i is more than a camera. It's a music player as well, offering stereo Bluetooth compatibility and an expandable memory. And it'll go online, thanks to a proper web browser, RSS reader and email software.
That would be enough for some phones but the Sony Ericsson K850i hasn't finished. The screen is protected with scratch-resistant mineral glass. There's 3G compatibility for fast internet downloads and face-to-face video calls. You'll enjoy quad-band international coverage too... along with games, an FM radio and a well-specified organizer.
So put away your digital camera and pack up your MP3 player. All you need is the Sony Ericsson K850i.
SONY ERICSSON K850i:
Offer Summary:
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Orange
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Dolphin £35 18mth []
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600 mins & Unlimited* txts a month []
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9 Months ½ Price line rental []
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Magic Number []
- One mths FREE insurance
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Orange Wednesdays []
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- Line Rental: £35 (equivalent to £17.50 during offer period)
- Handset: Free
- Saving: £157.50
- Contract: 18 months
3) LG KU990 VIEWTY SILVER
The LG KU990 Viewty Silver mobile phone has broken through the 5 megapixel barrier... but there's much more to it than a few extra pixels on your photos. The 5.1 megapixel Schneider-Kreuznach certified lens has a manual focus option, giving you total control over your pictures. An image stabilizer and xenon flash will keep your photos clearer; with built-in digital editing software letting you enhance them before uploading them to the internet using 3G technology.
The KU990 is a video recorder as well, capturing video at up to 120 frames per second - a higher quality than any previous camera phones. You can even upload your clips directly to YouTube. A large touch-controlled LCD screen makes it easy for you to control everything, either by using a stylus or by tapping with your fingers. This good-looking phone will appeal to anyone interested in photography - and anyone interested in style!
LG KU990 VIEWTY SILVER:
Offer Summary:
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Orange
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Dolphin £35 18mth []
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600 mins & Unlimited* txts a month []
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6 Months ½ Price line rental []
-
Magic Number []
- One mths FREE insurance
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Orange Wednesdays []
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- Line Rental: £35 (equivalent to £17.50 during offer period)
- Handset: Free
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£105.00
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18 months
3 Handsets:
- Sony Ericsson W950i
Sony Ericsson W950i
from £379.95
Price includes:
The Sony Ericsson W950i mobile phone is a 3G handset that carries the Walkman brand. Yet it's much more than just a music player.
- Sony Ericsson K800i
Sony Ericsson K800i
from £179.95
Price includes:
- Samsung G600 Lite
Samsung G600 Lite
from £229.95
Price includes:
The Samsung G600 mobile phone takes photography to a brand new level. And it's a level that plenty of other camera phones will wish they could squeeze into, because the ultra-thin G600 is less than 15mm thick.