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Primark Sales Assistant Personal Qualities

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Introduction

Transfer-Encoding: chunked ´╗┐Primark Personal Qualities ? Business Coursework Personal qualities Sales assistant Supervisor Good communication skills Conflict management and resolution , people skills Ability to work within a team Technical skills ? till systems and figures Ability to work within timescales Interview skills Ability to work under pressure in a busy environment Coaching and motivational skills. An awareness of customer care Template format: As a retail sales assistant I had to have? skills which enabled me to?. Now I am supervisor I will have to? because a part of my new role will be? * This will enable me to?. * If I do not ?. then ?.. will happen. As a retail sales assistant I had to have good communication skills which enabled me to communication effectively with customers and colleagues. Now I am a supervisor I will have to have excellent communication skills and be able to communicate clearly and concisely instructions to the retail sales assistants so they are able to complete the task to a high standard . ...read more.

Middle

If I was unable to do this the sales assistants would not get all their breaks and be over worked. As a retail sales assistant I had to have the ability to work under pressure in a busy environment which enabled me to work efficiently in prime time and handle the mass amount of customers. Now I am a supervisor I will have to be able to teach sales assistants on how to work under pressure and I will have to deal with customer complaints quickly. If I was unable to do this the sales assistants would be unable to work under pressure and there would be long queues on the tills and fitting rooms and the employees would eventually leave. As a retail sales assistant I had to have an awareness of customer care which enabled me to provide good customer service skills and ensured satisfaction of all the customers. Now I am a supervisor I will have to have excellent customer service skills because a part of my new role will be dealing with customer complaints. ...read more.

Conclusion

Now I am a supervisor I will need to have interview skills which will enable me to co-interview potential retail sales assistants along side the HR manager. This will enable me to interview the candidates appropriately without discrimination and be able to help select the best possible candidate . If I did not have good interview skills I would be unable to interview the retail sales assistants and then the best possible candidate may not be selected. Now I am a supervisor I will need to have coaching and motivational skills . This will enable me manage and motivating a team of sales assistants. This will include ensuring sales floor standards are met and managing prime time. As well as managing and motivating a team of sales assistants . This will include dealing with performance issues and carrying out appraisals . If I do not have coaching and motivational skills the employees would get demotivated and give out poor customer service which would mean unhappy customers. ...read more.

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