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Quality management report - May Fair Industrial Co. ltd.

Extracts from this document...


Presented by: Alfred Yeung (Administrative Executive) Foreword The year 2005 is coming. The Hong Kong's economy is recovering in a healthy speed. "Strong economic ties with the Mainland, especially with the Pearl River Delta (PRD), now form one of Hong Kong's fundamental strengths."(Hong Kong Government 2004) The Closer Economic Partnership Arrangement (CEPA), bring a great advantage for Hong Kong companies. "The Agreement eliminates substantial trade and investment barriers between Hong Kong and the Chinese Mainland."(TDCTrade.com 2003) Two hundred and seventy-three types of products, which is including plastic products (toys) and metals products, can enjoy tariff-free importation, which is qualified as "made in Hong Kong" (30% value-added rule). As consequence, CEPA attracts a large number of foreign companies to setup their distribution centre in Hong Kong, which is the step stone toward China market. These are the business chance for local companies to do business with those international organizations. Getting these opportunities must satisfy the customers' needs. Good preparation is the key aspect that about get the chance or not. The grade of quality is the definition of good preparation; and the International Organization for Standardization's ISO 9000:2000 serious is the way to upgrade the quality. Table of Contents Foreword 1 Table of Contents 2 1. Summary 4 2. Introduction 5 2.1 Company Background 5 2.2 Company Structure 5 2.3 Business Review 6 2.4 Business Outlook 6 2.5 Things to concern 6 3. ISO 9000 Overview 7 3.1 Comparison 8 4. Implementation of ISO 9001:2000 10 4.1 General 10 4.2 Quality Management System 11 4.2.1 Establish Quality System 11 4.2.1 Document Quality System 11 4.2 Management Responsibility 12 4.3.1 Management commitment 12 4.2.2 Satisfy the customers 12 4.2.3 Develop the quality policy 12 4.2.4 Planning 13 4.2.5 Control 13 4.2.6 Management review 13 4.3 Resource Management 14 4.3.1 Supporting of quality resources 14 4.3.2 Provide quality personnel 14 4.3.3 Infrastructure 15 4.3.4 Environment 15 4.4 Product realization 15 4.4.1 Monitor realization planning 15 4.4.2 Customer-related process 16 4.4.3 Product design and development 16 4.4.4 ...read more.


of ISO9001: 2000 and are based on the "Plan, Do, Check, Act" (PDCA) strategy. The figure 4.1 (Alfred Wong, 2004) illustrate the idea of ISO 9001: 2000. Figure 4.1 Model for ISO9001:2000 4.2 Quality Management System 4.2.1 Establish Quality System * Development 1. Identifying the processes that make up the quality system. 2. Describing the quality management processes * Implementation 1. Use quality system processes. 2. Manage process performance * Improvement 1. Monitor process performance. 2. Improve process performance. 4.2.1 Document Quality System * Development 1. Establish documents to implement the quality system. 2. Establish documents which consider what May Fair does. * Quality manual 1. Record the procedures 2. Explain the processes' interaction 3. Identify the scope of the quality system * Control of documents 1. Approve documents before distribution 2. Review and update the document when need and re-approve it 3. Keep and identify the revision status of documents 4. Screen documents of external sources 5. Prevent miss use of ancient documents 6. Keep documents in healthy condition * Maintenance of records 1. Use records as evidence of the fulfillment of requirements. 2. Set up a guideline to control the records 3. Ensure the availability of records 4.2 Management Responsibility 4.3.1 Management commitment * Promote the importance of meeting the customer requirements, the statutory requirements and the regulatory requirements. * Develop the company's quality policy, quality objective * Provide resources to implement the quality system * Perform management review 4.2.2 Satisfy the customers * Identify customer requirements * Meet customer requirements * Enhance customer satisfaction 4.2.3 Develop the quality policy 1. The management must ensure that * it meet the company's purpose; * it stresses on the necessary on meeting requirements; * it makes promise of continuous improve the QMS 2. The management must manage the quality policy * is communicated and understood within the company * is reviewed and is still suitable 4.2.4 Planning 1. ...read more.


(Prof. Geert Hofstede, 1993) However, the globalization effect is gradually filling this gap. The international enterprises are dominated the major city of China, such as Shenzhen, Shanghai and Beijing. They bring the western style of management to the Mainland China. The Chinese organizations absorb it and use it; therefore the culture barriers are minimized day after day. Additionally, most of our management members studied in the western country for a long period of time. And actually, our company are running some sort of quality control, although in small scale, our labours will be easily adopted after appropriate training. 5.2 Language The International Organization for Standardization (IOS) has translated the ISO 9001:2000 standard into Chinese version. They allow the trainer to use the Chinese to teach the training programme; therefore the language is no longer the barriers. The IOS also over the training seminars in different region, it helps to reduce the language as well. 5.3 Others Although the people of the Mainland China accept the western management style, there still have some barriers. These barriers include corruption and illegal trading, which are the resistance of implementing the QMS. 6. Conclusion In conclusion, I, as the member of the company, will strongly support the implementation of the quality management system. The ISO 9001:2000 is the most appropriate and easiest way for doing so. It is not only improved the efficiency and effectiveness of our company internally; it also enhance the customers' satisfaction and loyalty. In other words, it increases the competitiveness of our company. For our future development, the ISO 9001:2000 is the great foundation. After the implementation of it, we can follow the guideline of ISO 9004:2000 to further enhance our system, of course the company. The last but not less, the QMS is the trend of the world. Sooner or later, we can either follow it or say "good bye" to the market. Therefore, as the recovery of Hong Kong economy and the launch of CEPA, it is the chance for us to implement our QMS and develop our foundation. ...read more.

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