Responsibilites of the Different Functional Areas of a Company.

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Functional Areas

Sales Department

This department is responsible for advising customers on the best goods or services available for their needs.

The staff might be involved in:

  • keeping sales records

* staff will need to use computer packages to record the transactions so the IT department will have to install proper programs on their computers

  • dealing with customers enquiries
  • preparing quotations
  • providing technical advice
  • negotiating financial terms for larger purchases

* effect of discounts will has influence on break even because the business will have to sell more products to match the break even point and the finance department need to know this

Research and Development Department

This department is concerned with generating/developing new products/services, updating old products/services and anticipating stages of product life cycle.  Also is concerned with researching products/services created by the competitors.

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The staff may be involved in:

  • designing and testing new products

* they will have to work with the production department to develop prototypes

  • improving and updating existing products

* first they will need information from the customer service department on complaints of a product to know what must be improved to satisfied the customers

  • researching new areas of interest
  • analysing and testing competing products

The Finance Department

This department is concerned with all the money which company have.  Also is concerned ...

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