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Rights and Responsibilities of Employer and Employee

Extracts from this document...

Introduction

Task 4 Rights and Responsibilities of Employer and Employee The Trust's purpose is to provide the best possible health care to defined standards of cost, volume and quality. Generally all employees are expected to adopt values and standards of conduct consistent with the trust's purpose. Employees are expected, at all times, to deal politely, respectfully and use civilised language and behaviour with all patients, public and other employees. Aggressive, abusive, threatening or violent behaviour is not acceptable. Employees are also expected to be aware of the need for quite and calm movement and behaviour in many patient, public and office areas. And are not permitted to consume food or drinks in view of patients or the public in the workplace, unless it is part of the model care, or in the absence of appropriate facilities, the manager has given his or her permission. On the other hand, employees are expected to be considerate of others and present themselves with due regard to social acceptability, tidiness and personal hygiene. However, they are expected to help patients and the public feel confident and at ease with the services they provide, with this they are expected to comply with particular requirements regarding the dress applicable in their Department. Employees are required to handle patients humanely, respectfully, courteously and with physical care. Employees should not have sexual relationships with patients who are in care or receiving treatment. Employees are told that sexual behaviour with patients who are mentally ill or mentally handicapped is not acceptable, if an employee is caught or reported of any suspicions he or she would face the Mental Health Act, and carry a liability to prosecution. Finally, Employees are expected to be honest in all their dealings with the Trust, for example, making reports and giving information, presenting claims for payment (travelling expenses, attendance records, recording work done etc.).Dishonesty, making false claims for payment etc., is treated as a serious offence. ...read more.

Middle

by creating codes of good practice and giving advice so that an employer can establish working relationships that do not lead to such disputes. ACAS will conciliate by working with the two parties. In addition to this, most of the disputes dealt with by an employment tribunal are for unfair dismissal. In this case the employee must first of all ask ACAS whether the case needs to be taken to an employment tribunal. The tribunal is made up of individuals who have specific knowledge of employment law. After listening to the evidence presented, the chair of the tribunal and other solicitors will make decision by simple majority verdict. Individual whose complaint are upheld are entitled to compensation, reinstatement or reengagement. For example, a deaf worker takes a case for disability discrimination to an Employment Tribunal and wins. A co-worker, who is hearing, appears as a witness for the deaf worker. Later, the employer does not promote the co-worker and this was due to her support for her deaf colleague. This would be victimisation and, under the DDA, the co-worker could take a case to the Employment Tribunal. Moreover appeals made by an employment tribunal can be referred to the Employment Appeal Tribunal. Some cases can be taken further to the court of Appeal, and sometimes up to the final court of appeal in the UK, the House of Lords. Since the UK is part of the European Union, individuals and employers can take their cases to the European court of justice. For example, Customer Service Customer service is an organisation's ability to supply their customers' wants and needs. Excellent customer service is the ability of an organisation to constantly and consistently exceed the customer's expectations. And customer satisfaction is a top priority at each point of interaction. Customers are demanding more service, more convenience and more personalised communications. Businesses a-days must maximise every interaction with their customers to make positive impressions and enhance loyalty and preference with good customer service businesses can position for long-term success. ...read more.

Conclusion

There are many laws that exist to protect the customer, on such things as the contents and labelling of food, consumer credit and claims about sale price. In addition, in some cases business has set up its own help for the consumer through such things as voluntary codes of practice. The Trade Descriptions Act 1968 makes it an offence for a trader to apply, by any means, false or misleading statements, or to knowingly or recklessly make such statements about goods and services. This means you have rights as a consumer for what you purchase to do what it says it will. As a consumer if you feel like you have been ripped off or treated unfairly by a shop or a manufacturer then you can speak to a Personal Adviser at your local Connexions or the consumer and trading standards business advice service. If a description has been applied thee a business is not sure about, If at all possible, the trade description should be removed forthwith. Customers should certainly be informed about any doubt about any significant description. The Health and Safety at work 1974 state that all employers were required keeping their workplaces healthy and safe. The act provides a strong framework for good. Never the less, the consumer protection Act 1987, improve the law on the sale of dangerous goods. Certain goods must be marked with warnings and safety advice (bleach). Other goods, including heaters and toys, are covered by safety regulations. The sale of goods Act 1979 set the principles of "fit for the purpose, as described and of merchantable quantity". This means products must be as described, fit for purpose and of satisfactory quality. If goods do not conform to contract at the time of sale, purchasers can request their money back "within a reasonable time". Weight and measures Act 1985, makes it an offence for traders to give "short" weight or measure. The Act was established to ensure that buyers receive sufficient and accurate information with which to compare quantity and price. ?? ?? ?? ?? 1 ...read more.

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