It is important to listen and hear customers queries e.g. If customer ask for a product and you haven’t got in stock, and you tell him/her that it will be available in two weeks time, you have to make sure that the product will be there on that time, otherwise you will loose the customers. If on the other hand you listen to the customer but are not really paying attention to what he or she is saying, this will be obvious and the customer may get very agitated. While working all attention must be on the customer and this ...