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Role and responsibilites of a Sales Assistance.

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Introduction

My chosen vocational area is a Sales Assistant. A sales assistant can work in many different areas e.g. selling cars, in a clothing shop, in a supermarket. The main duty of a sales assistant is dealing with customers and putting the customer first at all times and to identify customer needs promptly and accurately. To offer related sales and services in order that the customer is fully aware of the range and to increase the sale value. A good Sales Assistant also advise customers on the purchases of goods, e.g. If you are selling safety items such as a safes, fire equipments etc. Stress the benefit of safety for their money and valuables, but also remind them that the product can prevent the loss of their prized possessions and keep their loved ones safe. ...read more.

Middle

To check that what kind of stock do you need and how many stuff are short in the store before you order for the new products. You should always have a neat and tidy appearance because customers will not be impressed when he or she sees an Assistant with a uniform which has a lot of marks and is not ironed. Also you should be polite, patience, helpful and enjoy dealing with other people and to prepare yourself to deal with awkward, stupid and idiot customers as well. Be able to work on your own initiative and as a part of a team. Mark & Spenser is a big retails shop which sales clothes, food and home ware. ...read more.

Conclusion

I am a reliable person, have a good communication skill, working with a different people and culture and their age as well. I have been described by many people as a social and articulate person which would mean that I could quickly develop a rapport with customers and assist them in any way possible with any queries they may have. I can deal with customers in a difficult situation without calling my manager. E.g. a customer has come to return goods with no receipt, and he is very angry that he can't return the good without it. I can calm him down. Talk to him nicely and patiently, makes him understand the rules of the shop; ask him or her to provide a receipt, check that the guarantee is not finish. Also will have a good relation to the customers. Mark & Spencer website. Wikepedia website. ...read more.

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