Role and responsibilites of a Sales Assistance.

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My chosen vocational area is a Sales Assistant.  A sales assistant can work in many different areas e.g. selling cars, in a clothing shop, in a supermarket.

The main duty of a sales assistant is dealing with customers and putting the customer first at all times and to identify customer needs promptly and accurately.  To offer related sales and services in order that the customer is fully aware of the range and to increase the sale value.

A good Sales Assistant also advise customers on the purchases of goods, e.g. If you are selling safety items such as a safes, fire equipments etc. Stress the benefit of safety for their money and valuables, but also remind them that the product can prevent the loss of their prized possessions and keep their loved ones safe.

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It is important to listen and hear customers queries e.g. If customer ask for a product and you haven’t got in stock, and you tell him/her that it will be available in two weeks time, you have to make sure that the product will be there on that time, otherwise you will loose the customers.  If on the other hand you listen to the customer but are not really paying attention to what he or she is saying, this will be obvious and the customer may get very agitated.  While working all attention must be on the customer and this ...

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