Skills that are important when dealing with customers

because it will make the customer feel that you have good knowledge of the product and organization and is ready to help. When interacting with the customer assistant should always have an eye contact, body facing towards the customer and should listen attentively to make the customer know that your full attention is towards him. The employer should not interrupt when customer is speaking because customer might think you are rude. It is also important to be polite so that customer will not think that you are stressed. As the customer is building your impression, it is very important to have good body language as it may give customer idea of what is in your mind.Interpersonal skillswelcome the customer when they comeshow courtesy towards the customershow that you are concerned about the customeralways feel confident about what you are sayingshow interest in the customer’s problemGood body language to motivate customer  Interpersonal skill is about how an employer interacts with the customer. In the beginning, the assistant should greet the customer so that they think that you are ready to help. Showing courtesy towards customer will make them feel being respected. While talking to customer, an employer should always say with confident to make customer know that you have good understanding of the product. If an employer has good body language it will help him/her looking interested in the matter of the customer so they will feel they are being assisted properly. Body language would also help make an employer look concerned about the customer. Communication skillsThe type of body language and other signals you use in front of customerListening carefully to the customerTo get the understanding of the body language used by the customer  Give as much information as you can to the customer, but it should be clear  and precise When communicating the body should face the customer.Always have an eye contact with customer.While communicating to the customer it is important to have good body language, which helps in different ways. Facial expression is a part of body language that may make the customer understandable of what you are thinking. When informing the customer about the about the product then the employer should give as much information as possible but in a clear form so that the customer understands of what this product is about. When dealing with single customer takes long time it is important that the assistant remember what did customer said in the beginning so that no misunderstanding takes place so the assistant will have to listen carefully on what customer says. It also important to have an eye contact so that the customer knows that the full attention of the employer is on him/her and it also makes the employer look more confident to the customer. In this coursework, I am going to talk about the three main types of skills that are important when dealing with customers. These skills are presentation skills, communication skills and interpersonal skills. I will list the skills, which come under each category, and why are they important to customer service. To conclude this coursework, I have proved that it is very important for any organization to have these three types of skill used in their customer service. It will help to make a strong relationship between the customer and the organization. It will also help to solve any problems or complaints which customer might have.