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Stabucks coffee - I am a member of a large company and have been asked to investigate rival companies, more specifically the human resources department.

Extracts from this document...

Introduction

Contents Terms of reference 2 Starbucks Coffee 2 Procedure 3 Introduction 3 Human Resources 4 Human Resources Planning 4 Recruitment and Selection 5 The steps in selection: 5 Shortlisting 5 Testing 5 Training & Development 7 Types of training 7 Induction 7 Mentoring 7 Coaching 8 Apprenticeships 8 On-the-job training 8 Of-the-job training 8 In-house training 8 External training 8 Performance Management 9 Appraisals 9 Measuring performance 10 Performance through profit 10 Performance through quality 10 Performance through productivity 10 Performance-related pay 10 Pay and Wages 10 Grievance Procedure 11 Disciplinary Procedure 12 Industrial Relations 13 Employee Representation 14 Trade Unions 14 Staff Associations 14 Work Councils 14 Employee representative on the board 14 Terms of reference I am a member of a large company and have been asked to investigate rival companies, more specifically the human resources department. I have been asked to produce and analytical report for the manager of my company to see if improvements can be made to our organisation by harnessing the innovations and techniques used by other companies. Starbucks Coffee Starbucks Coffee Company was founded in 1971, opening its first location in Seattle's Pike Place Market. Today, Starbucks, named after the first mate in Herman Melville's Moby Dick, is the world's leading retailer, roaster and brand of specialty coffee with coffeehouses worldwide. More than 11 million customers visit a Starbucks coffeehouse each week. A success story comes to Switzerland * 1971 Starbucks opens its first location in Seattle's Pike Place Market, USA. * 1982 Howard Schultz joins Starbucks as director of retail operations and marketing. Starbucks begins providing coffee to fine restaurants and espresso bars. * 1984 Schultz convinces the founders of Starbucks to test the coffee bar concept in a new location in downtown Seattle. Overwhelmingly successful, this experiment is the genesis for a company that Schultz will found in 1985. * 1987 Opens in Chicago and Vancouver, B.C. ...read more.

Middle

Mentoring may also involve contact with members of other organisations who feel they have experience and support to give. Coaching Coaching is commonly associated with pursuit of excellence in sport or in examination results. However, the term is increasingly used in association with training in business. It involves expert helping employees to develop specific skills through explanation, practice and encouragement. Coaching is becoming popular as a means of developing the skills on senior managers. Coaching may also take the form of 'sitting next to Nellie'; this is looking at how someone with the experience performs a particular job. Apprenticeships Traditionally, an apprenticeship involved a trainee working for a period of time with a craftsperson in order to leans a trade In the 1990's a government-funded training scheme, known as a modern Apprenticeships, was introduced. This provides young people with broad-based training in particular occupations coupled with essential key skills. The aim is to develop a labour force to help British business compete in the modern world. The award is at NVQ level 3 and allows successful trainees to move on to gain further skills. On-the-job training Some jobs require no prior experience. The new recruit may have the key skills needed to perform the job, but not exact knowledge required. In this case the job will need to be explained and demonstrated in the work place Of-the-job training This is any type of training that takes place away from the job. It may be provided in-house or externally. In-house training Qualified employees whose specific job is to train and develop new recruits and the current workforce usually do in-house training. External training Where few employees need training then they may be sent on specialist one-day or residential courses outside the organisation, this may be held at the training agencies own location, although centres are hired out to train new and current staff. Performance Management Performance Management is the systematic, data-oriented approach to managing people at work that relies on positive reinforcement as the major way to maximize performance. ...read more.

Conclusion

The warning should make clear that dismissal might follow failure to improve * Dismissal with appropriate notice will follow if there is insufficient improvement. The employee may seek representation (perhaps from a trade union) during the course of disciplinary action. They may feel that they are being victimised or dealt with unfairly. Yes No Improvement No improvement Improvement No improvement Improvement No improvement Industrial Relations The term industrial relations refer to the relationship between the organisation and its workforce. This is something that cannot be valued and shown on the company balance as an asset but its effect on the prospects of a business is crucial. Good industrial relations may be fostered by: * Positive consultation between the management and the workforce - where they exist this may take place through trade unions. * Employee participation in the management process * Incentives which tie employees' interests to the interests to the business Employee Representation Employees may be represented in the workplace by: * Trade unions * Staff associations * Works councils * Employee representative on the board Trade Unions An employer is not legally required to recognise a trade union unless an agreement already exists for an organisation that is being taken over. However, in practice, unions are frequently recognised for negotiating purposes. Staff Associations These are bodies of employees formed to discuss staff welfare with management. They may discuss matters such as recreation facilitates, canteens etc., but rarely have the power to negotiate wages or conditions of employment. Work Councils Under EU law multinational firms operating in Europe need to set up works councils for their employees in EU states. This applies to all companies with over 1000 employees and over 150 employees in at least two EU countries. The councils are entitled to meet central management once a year to receive a report outlining business prospects. Employee representative on the board The employers' equivalent allows employees to attend board meetings as a way of allowing for consultation. Similar initiatives include schools and colleges that may have a staff member on the board of governors. Human Resources in Starbucks Ahmed Akujee 1 ...read more.

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