• Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

Stakeholders of Lex Transfleet

Extracts from this document...

Introduction

Stakeholders of Lex Transfleet A1 - Identify Key stakeholders of Lex Transfleet Stakeholders are people or group of people who have an interest in the business. They can also influence the business in some way. Because Lex Transfleet is a PLC (Public Limited company) so it is owned by shareholders and run by director. Here are the Stakeholders for Lex Transfleet and internal stakeholders are people who work for the business and external stakeholders for not work for the business. Shareholders - Internal stakeholders and they are the owners of Lex Transfleet because they invest money into the business and also be interested in the profits. Directors - They are also internal as they work for the business and they control and run the business by making the major decisions for the business. Directors also have a lot of responsibility and have a very skilled job and expect a high salary. Employees - They are internal as they work for the business. They are also internal stakeholders as they carry out the activities of the business. Employees will also know their job is secure if Lex makes profit. Customers - They don't work for the business so they are external they are external stakeholders of the business and they buy the goods and services from Lex Transfleet. Customers also want to know if their rights are being met so they are not being sold things which are not exactly what they want. The government - They make they laws and are external stakeholders. Lex Transfleet has to follow these laws and regulations. The government makes lots of laws e.g. health and safety law and employee rights and consumer rights. The local community - They live near the business and they are external stakeholders of the business. The local community want to know if there are any jobs available so they can work near to where they live instead of working somewhere far. ...read more.

Middle

Then it needs to find out about the persons specifications e.g. what type of person they want and there and qualifications, then the job is advertised to newspapers and the internet and some of the job centres. When people see the job advertisements and are interested then people ask for details and application forms. When the applications form have been sent they check and see which people are the ones that are suitable and reduce the number of applicants to those that are most suitable to be interviewed, the people who are suitable for the job are then interviewed and asked questions face to face. They then choose a person who is the most suitable person for the job and contact the successful person either by letter or telephone and let them know that they are suitable for the job and when they should start. In Lex Transfleet they recruit both internally and externally. Internal recruitment - It refers to the filling of job vacancies from within the business, where existing employees are selected rather than employing someone from outside Advantages of internal recruitment helps Lex meet staff needs because: - Gives existing employees greater opportunity to advance their careers in the business. - May help to retain staff who might otherwise leave. - Requires a short induction training period. Disadvantages of internal recruitment to Lex Transfleet: - Lex limits the number of potential applicants for a job - External candidates might be better suited / qualified for the job in Lex. - Another vacancy in Lex will be created that has to be filled - Existing staff in Lex may feel they have the automatic right to be promoted, whether or not they are competent. They recruit internally when someone in the business retires or is off sick. They advertise the job by using variety of sources of which depends on the type of job being advertised and the skills that are required. ...read more.

Conclusion

This could also be a good chance for Lex to employ new staff and while employing them it is also reducing the pressure on other staff members doing that job. It can also become more efficient but they may need help to increase their profits. * The communication skills at Lex are also very good. This is a key skill to success. Lex always tries to ensure that the communication with their customers is at its highest standard. Even though it is very good I think that they should have more meetings for the customers. I think this because then the customers would feel more involved and would like to come back to Lex as they also know what is going on within the business. If they have any questions or queries they can also bring it up in these meetings. This is a good way of communicating with their customers. Getting more customers to give idea can also improve Lex as a business itself, by doing this Lex can attain higher amount of profit and make their sales increase too. * Lex can improve their customer service is by giving regular updates on any new products using posters, leaflets and fliers. This ensures that the customers have the right knowledge of the new services available and if ever needed they could straight back to Lex Transfleet. This is effective for Lex because they do not need to compete with any other company, as they already have customers coming to them and this would also help to increase their revenue. * I think that Lex should improve their customer service by issuing the employees with regular health and safety check ups and also health and safety training. This will ensure that they are always aware of what is safe and what is unsafe. It meets the needs of a customer because the customer knows that they will receive good help and advice at all times. ?? ?? ?? ?? - 1 - Mariam Ali Unit 2 - People On Business - Lex Transfleet Ms Begum 22/09/06 ...read more.

The above preview is unformatted text

This student written piece of work is one of many that can be found in our GCSE People in Business section.

Found what you're looking for?

  • Start learning 29% faster today
  • 150,000+ documents available
  • Just £6.99 a month

Not the one? Search for your essay title...
  • Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

See related essaysSee related essays

Related GCSE People in Business essays

  1. There 15 things what Tesco does to provide a good customer service to customers. ...

    An example of a situation could be that, some customer especially youths might find it difficult to not swear for example in the store as it might be natural for them. Overall, I feel that the customers have to be grateful that these policies and set in order to help them and maintain a pleasant environment.

  2. Customer service Tesco's customer expectations

    This means that computer users must not give unauthorised printouts of data to anyone and must ensure print outs are not left lying about. Passwords and Ids should be kept confidential and not disclosed to anyone. 4. Supply of Goods and Services Act 1982: this act requires traders to provide services to a proper standard of workmanship.

  1. "Managers should do everything they can to enhance job satisfaction of their employees? Do ...

    The results presented here are promising for examining satisfaction-performance relationships at the organizational level of analysis. Some work has shown that in addition to school inputs, social characteristics within schools (teacher satisfaction, teacher-student relationships, differentiation in student programs) have an impact on student achievement.

  2. Produce a case study comparing two business organisations, investigating the extent to which each ...

    This is essential, as customers will be asking about these improvements. In recent years they have conducted an extensive review of how they communicate within the company. They have improved communications by introducing daily briefings that provide store managers with an opportunity to update their teams, a weekly store newsletter and increased use of e-mail updates and an intranet system.

  1. The Boots organisation is a public limited company (PLC).

    The majority of job vacancies in Boots are written and checked by the personnel department, a task that basically involves the same skill as marketing a product or service. Boots believes job advertisements must reach those people who have the quality and skill to fill the vacancy.

  2. What products and services do you think are at Drayton Manor?

    The shop also offers camera film and postcards and lots more. The Dolphin Shop is open daily and all hours until the rides close and the park. RNLI Shop This shop sells lots of macs as well for their customers to stay dry of the duration of the wet rides.

  1. Cohesive team building. I am going to describe how to build cohesive teams ...

    * Team worker- They are the ones who keeps the team running. They listen carefully to issues arising, settle conflicts, assist team members to perform better by either giving a helping hand or suggesting other ways of doing things, generate a good team spirit (motivation), communicate ideas to the team etc.

  2. Methods used by Tesco to monitor if good customer service is taking place.

    Elderly woman; hello I left my walking stick behind in your store somewhere I cannot remember Sales assistant; ooh ok it was your walking stick; it has been taking upstairs to the customer service help-point. Sales assistant; do you mind if I help you go and get it upstairs.

  • Over 160,000 pieces
    of student written work
  • Annotated by
    experienced teachers
  • Ideas and feedback to
    improve your own work