• Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month
Page
  1. 1
    1
  2. 2
    2
  3. 3
    3
  4. 4
    4
  5. 5
    5
  6. 6
    6
  7. 7
    7
  8. 8
    8
  9. 9
    9
  10. 10
    10
  11. 11
    11
  12. 12
    12
  13. 13
    13
  14. 14
    14

Stakeholders - review of Richer Sounds.

Extracts from this document...

Introduction

Introduction This is my second coursework for my Business Studies, which is about stakeholders. For this I need to investigate on any 1 medium to large business. In this coursework I will include information like: A) The importance of the stakeholders B) Job roles and the contracts of employments within the business C) Employer/Employee rights and responsibilities, including how the business deals with disputes D) Employee recruitment E) Further development and training F) Customer Service and customer protection And so I have to divide my coursework into 6 parts. For this coursework I have to choose only 1 company and so I have chose "Richer Sounds" In this part of my coursework I will be identifying all the main stakeholders of Richer Sounds and then explaining their roles within the business The main stakeholders for Richer Sounds are as follow: - Their customers - Their colleagues - at every level - The owner Julian Richer - who is the sole shareholder - Their suppliers - The third-party distribution company - Their financier - which is the bank - The third-party distribution company The internal stakeholders are: - Their customers - Their colleagues - at every level - The owner Julian Richer - who is the sole shareholder - Their suppliers - The third-party distribution company - Their financier - which is the bank The external stakeholders are: - The third-party distribution company Internal stakeholders How does Richer Sounds communicate with their customers? This is the most essential stakeholder group, because without customers the company would go out of business. Richer Sounds communicate with their customers in many ways such as every day in stores, through the websites and through telephone. They also like to get as much as feedback as possible from their customers so that they can improve on the suggestions made. For this the company communicates with the customers through all the types of suggestion schemes for example when a customer purchases a product he/she will receive a questionnaire consulting on the company. ...read more.

Middle

Every year Richer Sounds give there 5% of their profits to a charitable foundation called Persula which is set-up by the company. The company set this charitable foundation up in 1994. In the current their project support charities concerned with animal welfare, the blind, cancer, deaf people, homelessness, criminal injustice, kidnapping, disabled and many more. Richer Sounds also like their colleagues to participate with the charitable foundation and suggest causes and initiatives. In this part of the coursework I will be describing the roles of three employees who have different roles and responsibilities and then explain the contract of employment other three people I describe. It will also include the terms and conditions of employment and arrangements. The three colleagues I have chosen to describe their roles are: 1) Lee Nelson - field sales director 2) Gemma Baker - personal assistant to managing director 3) Andrea Day Lee Nelson - field sales director Lee Nelson has been working richer Sounds for the past 15 years and started when he was 16 years old. He started as a full-time stockroom controller in the London bridge store. He had jobs like helping with deliveries, general work around he store and also keep the stock room clean and tidy. But today the company also has stock room controllers who help out in all the busiest hours like on the delivery days and on Saturdays After a year later he went to the central support for help on account department with filling and general duties. Then after six months he became a sales assistant in a store near London Bridge. After those six months he got promoted to deputy manager and most of the responsibilities were in his hands. A year later he became a manger as the previous manager went for a bigger position. In the 2001 lee became the field sales director who visits every store in the U.K for any problems or concerns. ...read more.

Conclusion

relationship between all colleagues and employers How Richer Sounds tries to enforce the rights and responsibilities Richer Sounds tries to enforce the rights and responsibilities in many various ways - Through company policies and procedures on equal opportunities - Company policies on Health and safety - Through their grievance procedure - this procedure helps colleagues to take any action if they feel that they have been treated unfairly Richer Sounds Grievance Procedure If any complaint or a problem for any colleague at richer Sounds relates with his/hers employment then they can use the following procedures: Firstly they can speak to their head of department/manager and tell everything that concerns them about employment Secondly - if they still don't fell satisfactory then now they should seek an advice from a director of the company or the colleague representative Working relationship at Richer Sounds Richer Sounds is very keen on promoting good relationship between colleagues and employers because if the colleague is upset due to bad relationship then he/she would not be able to give excellent customer service to the customers which is very essential for the company How Richer Sounds promote good working relationship Richer Sounds ties to promote good working relationship between all colleagues and employers in many different ways: - By offering wide range of benefits to their colleagues which includes holiday homes, social events as well as business - related benefits - By offering their colleagues an interesting and challenging type of work and also allowing them to join in with other projects such as the Charitable Foundation - Also by encouraging all colleagues to say the problems they have at many different times such as during question time session, during store visits, when talking to the manager and through annual colleague attitude survey - Taking immediate actions on colleague problems - By fulfilling their legal responsibilities which include: * Never breaking the contract of employment * Providing a safer working environment for colleagues * Giving all colleagues their wish of training ...read more.

The above preview is unformatted text

This student written piece of work is one of many that can be found in our GCSE People in Business section.

Found what you're looking for?

  • Start learning 29% faster today
  • 150,000+ documents available
  • Just £6.99 a month

Not the one? Search for your essay title...
  • Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

See related essaysSee related essays

Related GCSE People in Business essays

  1. Tesco's different stakeholders are:Employees

    The customers want enough parking and they want it to be appropriate parking, near to the store and spaces wide enough for prams or wheelchairs. The disabled spaces are available to everyone, you don't have to display a disabled badge like all other supermarkets across the UK.

  2. Business at Work - ASDA

    Here are a few steps which Asda take. Food technologists visit suppliers to make sure the company's safety procedures and quality standards are being complied with. Quality assurance staff in Asda distribution depots inspects deliveries and have rejected food if it is not up to Asda's safety and quality standard.

  1. Report: Type of ownership of J-Sainsbury

    The focus is on solving problems. Task cultures attach importance to expertise, flexibility and creativity. 13i. Power Culture Power culture places considerable emphasis on personal charisma and risk-taking. It disregards procedures and values entrepreneurship. This type of culture is most common in small businesses, where one single person can have an overview of the entire organisation,

  2. Unit 2 STakeholders of Cadburys

    Cadbury's evaluates potential suppliers against a set of standards such as environmental protection and ethical labour practices prior to doing business with them and encourages their principles and standards to be upheld during the relationship. Suppliers to Cadbury's are external as they work outside of the company and are not included in the day to day running of the business.

  1. Rights and Responsibilities of Employer and Employee

    title is the same, but the work involved is different, equal pay rules do not apply. However, if a wage inequity exists between genders, an employer cannot lower the higher-paid employee's salary; the employer must raise the lower paid employee's salary to equal the higher paid employee.

  2. Analysis of a Contract Specific Organisation

    equal opportunities policy where all vacancies are filled on the basis of merit, skills and experience, irrespective of colour , race, sect, religion, disability or sexual orientation. ii addressing issues such as pensions, trade union membership, conditions of service and any other measures that will affect any employees transferring; and

  1. The purpose for the report is to explain and outline the role of stakeholders, ...

    Managers and directors- Within the internal stakeholders- (employees, owners and managers), the managers are the main people. They are also known as the supervisors as they usually give orders and make swift decisions to employees who are less authority to them.

  2. This is a report on Marks and Spencer a well known retail company in ...

    To change the company effectively a new chief executive, Peter Salsbury was needed. He helped to bring the company into the 21st century by helping to launch the internet website, introducing credit cards and employing new management to find out the current trends, and bringing them to the stores.

  • Over 160,000 pieces
    of student written work
  • Annotated by
    experienced teachers
  • Ideas and feedback to
    improve your own work