• Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

Tesco is the most successful supermarket chain in UK because of its well-known good services and product quality. To maintain this loyalty, they go greater lengths to improve and sustain quality.

Extracts from this document...

Introduction

BUSSINESS AT WORK COURSEWORK E Tesco is the most successful supermarket chain in UK because of its well-known good services and product quality. To maintain this loyalty, they go greater lengths to improve and sustain quality. Tesco define quality assurance and quality control as an ongoing approach to providing 100% customer satisfaction by providing error free, waste free and accident free products and services. To establish this quality process, each functions management staff attends meetings every day on total quality management and on leadership of quality between functions to achieve objectives. Within the company, a quality improvement team meets weekly to lead and monitor the quality process. The organisation as a whole has principles that it operates on to ensure quality mainly: - * A must to meet customer requirements and satisfaction all the time * Prevention of defects and errors of any kind * Measurements to verify the processes are meeting requirements as intended Improving quality in products is done in many ways. Starting with products produced by Tesco itself to meet their customer needs, products are inspected and tested at various points during production. ...read more.

Middle

It will therefore be necessary to test the product in their laboratory. Here they insert fibre optic probes into the product. This allows Tesco to monitor the temperature of the product whilst it is cooking, in order to ensure that it reaches a high enough temperature for it to be consumed with safety and this is how Tesco adds value to its goods so that customers are tempted and attracted to buy them. Quality Systems Tesco products are continually monitored and tested for their quality and customer acceptability; this is their product evaluation. Tesco staff and management procedures are also monitored to ensure that they maintain the highest standards; this is quality assurance. Below are the quality systems which Tesco use in their production process to add value. Total Quality Management (TQM) - this is the most complete and complicated form of operations management. It is concerned with encouraging everyone in the workplace to think about quality in the business and use different management techniques within each department. ...read more.

Conclusion

it more reliable for customers to shop, some stores are open twenty four hours a day and many are adopting this idea, chairs around the place which customers can sit on when tired, free loyalty cards for customers who wish to sign up therefore saving on their shopping, Tesco not only provides western food but also ethnic foods to cater for the ethnic minorities, free scanners that shorten queues, special offers like buy one get one free, there is a variety of product s in the stores, more facilities including: -caf�s -photo processing -phone services -electric, books, music & video stores -petrol stations C Tesco is definitely meeting its quality objectives. They have been awarded quality prices and granted as the best supermarket chain in the country. Their sales are always growing and the only time they fall is when the whole economy is not doing well which means people are in recessions. Because the business is able to deliver good quality services and products, it is increasingly expanding with stores all over Europe and also being the first UK supermarket chain to expand into Asia. ...read more.

The above preview is unformatted text

This student written piece of work is one of many that can be found in our GCSE People in Business section.

Found what you're looking for?

  • Start learning 29% faster today
  • 150,000+ documents available
  • Just £6.99 a month

Here's what a star student thought of this essay

4 star(s)

Response to the question

In summary, the report is quite good. The report states how Tesco ensures that their products, alongside their customer service is of high quality. However the report does contain a number of spelling/grammar errors. In addition, the student doesn't justify ...

Read full review

Response to the question

In summary, the report is quite good. The report states how Tesco ensures that their products, alongside their customer service is of high quality. However the report does contain a number of spelling/grammar errors. In addition, the student doesn't justify some points within the report The report states that staff who are creating Tesco branded products, ensure that there keep to personal hygiene to ensure that the food doesn't have any germs on. Although it's important to note, that the majority of germs are fine. Although some germs can develop into potential life threatening diseases which may be consumed by one of their customers. It's vital that all potential causes of this is reduced, and this isn't explained within the report. In addition, the student states that their employees ensure that all policies within Tesco are followed though. Although the report doesn't state how Tesco respond to any issues slipping though. Tesco will have policies in place to ensure that any issues can be resolved even when flaws have been missed by their own employees. This should be explained within the report.

Level of analysis

The report states that Tesco is the most successful supermarket within the UK. This is correct, however there have stated that this is due to well-known good services and product quality. Although the student doesn't state that Tesco is the most successful, as there have the largest market share within a competitive market. The student should conduct some research and state the certain % of Tesco's market share compared to other major supermarkets. The student states that employees have to ensure that 'angry' customers are treated with the same manner as those who are not. The employee should be polite, smile and say bye were necessary. Although why does Tesco enforce this? The report could include 'Tesco enforces this, as this may allow the customer to return to the store, if there have received outstanding customer service. Thus, this increases their profits the business generates'.

Quality of writing

The report states 'BS5750' alongside a number of other similar terms. However none of these are explained within the report. The examiner will not understand what the student is discussing. The report isn't structured well, as some paragraphs are split into easily readable sections. However some paragraphs are quite messy. In addition, the language used by the student is quite basic and doesn't include terms which could have been used within the report.


Did you find this review helpful? Join our team of reviewers and help other students learn

Reviewed by danielbeal 03/04/2012

Read less
Not the one? Search for your essay title...
  • Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

See related essaysSee related essays

Related GCSE People in Business essays

  1. Functional Areas of Tesco

    * Sales - this is usually done by trained sales staff. They advertise customers on their best product or service. Sales and marketing has a huge effect on Tesco as there is no point in them producing goods and services if nobody is going to want them.

  2. Dominos Pizza's aims and objectives.

    this type of communication, Dominos head office they may need to find out information from the finance department. The workers don't always have the time to walk to each department so they must use: * Telephone * Fax * E-mail * Tannoy system * Face to face The most efficient

  1. Free essay

    Aims and Objectives of Tesco and McDonalds

    Objective three - introduce more healthy eating products into the wide range of groceries they supply. The advantage of introducing more healthy living products is that Tesco will; attract many more customers that are interested in healthy eating products, make Tesco an established business four providing healthy eating products.

  2. Cadbury Dairy milk product mix.

    effective on what they provide their customers with the best of value for money as well as satisfying their customers. Marketing segmentation teams at Cadbury might look at customers' views and opinions on whether they like or not. All customers are different because some customers are heavy spenders and they

  1. Customer service Tesco's customer expectations

    you are telling me that because of your policy I should have missed my holiday. Customer service assistant: I didn't say you should have missed your holiday but you should have return the disc on time in order for you to get it exchange or refund.

  2. Assess the view that bureaucracy is the most efficient form of organization.

    functions expands, not only the size of the workforce, but also its level of specialization increases. These studies led to the conclusion that in larger firms it was more economical as there were less top managers compared to the number of employees.

  1. Importance of business mathematics in management.

    Technical skills are mostly related to working with "things"-processes or physical objects. * Human skills: are skills that are involved in the ability to build co-operation within the team being led. * Conceptual skills: are skills that are involved in the ability to see the organization as a whole. 2.

  2. Classify the business according to its ownership - McDonalds

    * To provide information about services. * To develop new product that satisfy customer's expectations. * Quality assurance * Supply chain * Measure the financial performance of the business. * Increase market share so they can make profit and give money to their shareholders. * Control the finances and cash flow so the business stays solvent, i.e.

  • Over 160,000 pieces
    of student written work
  • Annotated by
    experienced teachers
  • Ideas and feedback to
    improve your own work