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Tescos - objectives, functional areas and communication.

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Introduction

INVESTIGATING HOW BUSINESS WORKS SECTION A - ACTIVITY, AIMS AND OBJECTIVES P1 The main activity of Tesco is selling groceries to people in the local area where they are situated. They also do other activities such as selling goods like: * Baby and toddler goods including toys and prams * Books * DVD's and video's * Electrical including TV's, camera's washers etc. * Flowers * Video games * Wine * Music * Personal finance (loans, credit cards savings and insurance). * Holidays 361 ROUNDHAY ROAD LEEDS WEST YORKSHIRE LS8 4BU This is a map of the Roundhay area where Tesco is situated and is where most of the customers come from. Its aims and objectives Their plans and objectives are to provide approximately ten million customers every week and it is their undertaking to ensure every single one of them receives unbeatable customer service, as well as exceptional value. Their aim is also to ensure their customers enjoy shopping with them and can rely upon them to deliver consistently high standards of customer care. They also have trained customer service representatives in every one of their stores who will be happy to help deal with any queries or comments that the customers may have. They aims are as well to attract new customers by trying new things and to increase their market share. ...read more.

Middle

The Recruitment officer is responsible for the recruitment and the selection of the staff. A job role within the Human Resources department is Staff Development. Staff Development is responsible for the training of staff and the development of staff. A job role within the Human Resources department is the Human Resources manager. The Human Resources manager is responsible for the negotiations of the trade unions. Job Roles within Administration department One of the job roles within the administration department is the cleaning staff. The Cleaning staffs are responsible for the general cleaning of office areas, facilities and equipment. A job role within the administration department is the administration assistant. The administration assistant is responsible for assisting with administrative tasks within a particular area. A job role within the administration department is the secretary who is responsible for all the legal affairs of the company and deal with the shareholders. A job role within the administration department is the security responsible for monitoring and the maintaining of the security to the required standard. Job Roles within the Bakery department One of the job roles within the bakery department is the baker who freshly prepares and bakes the bread goods. Another one of the job roles within the bakery department is the trainer who is in charge of training and teaching the staff how to properly prepare and bake the food. ...read more.

Conclusion

The Bakery department will use telephone to contact people externally SECTION E - ORGANISATIONAL STRUCTURE P5 Introduction In the tall organisational structure there is a long chain of command because there are so many levels to go though. This means that the manager will have very few subordinates, which means that the manager does not have to deal with all the subordinates. Some of the advantages of the tall organisational structure are: * It enables managers to supervise their employees closely. * Managers have fewer staff to communicate with, and so are able to communicate more easily with those they have under their command. * It allows people to specialize in the areas they are best at. Some of the disadvantages of a the tall organisational structure are: * In the flat organisational structure the chain of command is very short because there are so few levels sometimes with only one or two management levels. This is an organisational structure of the Functional areas of the Tesco in Roundhay that I have researched. This document was downloaded from Coursework.Info - The UK's Coursework Database - http://www.coursework.info/ This document was downloaded from Coursework.Info - The UK's Coursework Database - http://www.coursework.info/ This document was downloaded from Coursework.Info - The UK's Coursework Database - http://www.coursework.info/ This document was downloaded from Coursework.Info - The UK's Coursework Database - http://www.coursework.info/ This document was downloaded from Coursework.Info - The UK's Coursework Database - http://www.coursework.info/ This document was downloaded from Coursework.Info - The UK's Coursework Database - http://www.coursework.info/ ...read more.

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