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The Boots organisation is a public limited company (PLC).

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Introduction

Introduction The business I have chosen is Boots due to my interest in health and beauty products. Boots is a multi-national company. It has branches all over the world including Thailand and Japan. Boots was established by John and Mary Boots. The first ever Boots store opened in 1849 in Nottingham selling herbal remedies for poor city people. One hundred and fifty four years later Boots now owns 700 retail units which have a value of �740 million and a gross income of about �900 million. The Boots organisation is a public limited company (PLC); Boots is a company run by a set of directors and a chairman for investing shareholders. Boots has its shares bought and sold at the Stock Exchange. By this it is open to anyone who trades in this market. When dealing with shares the organisation can issue different types of shares called preference and debenture shares. These shares have a higher status than ordinary shares. Advantages of being a PLC The organisation can become multinational or conglomerates. A good example of this is Boots as they have been bought by BASF a German owned company and due to this they have opened Boots stores in many other countries. Also the organisation can expand to third world countries which Boots has also done. By doing this Boots can use raw materials and nationalise even further. Public limited companies have advantages that they can expand their organisations into different businesses and conglomerates. This protects the firm from dealing in one market. > The organisation can be on the stock exchange and this enables them to offer shares for sale publicly. Due to this PLC's can acquire ready capital for further development if they are doing well. > High volume sales and turnover enables the PLC to buy in bulk thus at large discounts. > The possession of multiple outlets or business centres helps the PLC to dominate the market and thus to control prices. ...read more.

Middle

He needs to motivate them to apply and persuade them that Boots is the right company to work for. The main objective of the HRM is to attract the right quality of people at the right number. Boots continuing success could not be achieved without the good work of it employees and Boots has been very successful at recruiting the right candidates. However if the wrong person is chosen for the job it will cause problems for the company so Boots takes this area very seriously and always tries to employ employees that are right for the job. If the wrong candidate is selected for the job it causes problems such as he might find the job to difficult and decide to leave or be forced to leave and this will add to administration costs. Also Boots will face extra cost of advertising, interviewing and training a new candidate. Boots believe the most suitable applicant will only be chosen if selection is based on ability, skill and knowledge rather than race or gender. Boots is always fair when recruiting candidates. Training and developing Training and development is an important part in the Boots organisation especially customer service skills. Boots has increased its investment into training and developing its employees. There are many different examples of training and development, for example > Induction training > Mentoring > Coaching > Apprenticeships > In-house training > External training Training is introduced in Boots to make change to performance, also to help employees and employers to learn new knowledge and skills, beliefs and values. Boots provide its new members of staff with training, in order to get them familiar with their job duties. Induction Training Induction training is the process where a newly arrived employee is introduced to their workplace, job, and their fellow employees. This process also provides information to aid the employee and help them to fit in. ...read more.

Conclusion

Barriers create misperceptions and therefore leading employees to a negative attitude towards their work. In my opinion there are only a few ways for effective communication. They are: - Face-to-face interview Meeting Video Conference These forms of communication require face-to-face contact. These will allow each individual party to interpret the importance of the information from the body language and eye contact. Essentially for a business to be successful it has to have good communication internally and externally. This will therefore require no barriers between communications. When barriers are formed people who are receiving the information may interpret it differently, which in effect could change their attitude towards work to the negative side. The best way to improve communication is to discuss whether or not information is being delivered to all relevant parties P5 Compare the organisational structure of your chosen business with a contrasting structure and explain the different communications flows Boots Organisational Structure Contrasting organisation structure M.I.R Stationary organisation structure The Boots organisational structure is a flat organisational structure and more democratic then the M.I.R stationary structure (hierarchical organisational structure). In the Boots organisation the flow of communication is multidirectional, but in the M.I.R stationary structure is more one direction of communication which is downwards. In my opinion Boots communication will be better because it is multidirectional unlike M.I.R stationers. The benefits of a flat structure are that the employees feel valued and are treated quite fairly, their ideas and opinions are also took in consideration. The hierarchical structure is quite complex and different to a flat structure; there are levels of importance and authority from the very beginning. This makes it difficult for staff to communicate to each other. And when communication is poor in any organisation, this has bad effects on the businesses aims and objectives. P6 list appropriately the sources of evidence you used in your research The sources of information I used for my research are: - Boots annual report Hodder GNVQ Business Intermediate GNVQ business Heinmann intermediate Business www.boots-plc.co.uk A leaflet called All about Boots Waseem Mahboob Business Studies GNVQ ...read more.

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