• Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

The business I have chosen to do this assignment is Marks and Spencer. The aims and objectives of marks and Spencer are followings:

Extracts from this document...

Introduction

Business and Management Explain how aims and objectives may be achieved through planning and monitoring Introduction Planning is all about how an organisation wants to run their business and an organisation must have plan to guide their business in the right way and make sure they are surviving and making profit. Because if an organisation have a business plan then they know what they got to do to make profit and know what things they need to do to run the business in order to survive and make profit. Management is concerned with planning, controlling and coordinating. The over view of management is all about making profit and surviving, an organisation aim to provide a mix of benefits for everyone who works at marks and Spencer. For an organisation like Mark and Spencer the manager must meet the customer's needs, be nice to everyone, be fair to suppliers and to his workers, selling responsible products and operating in a considerate manner in order to maintain their store management in order. Mark & Spencer is one of the biggest retailers in U.K. Mark & Spencer is considered as a variety store. Because they serve all kind of foods and groceries and they have fewer departments in their store and got wider variety of stocks. In this assignment I will explain how mark and Spencer achieve their aims and objectives through planning and monitoring. ...read more.

Middle

their sales, and all the training is given on the job and to train a new staff they have coaches who are fully qualified to make sure that the workers should meet the customer expectations. They also have coaching staff to monitor their performance. Team briefs and discussions are done every morning and evening to monitor their staff performance and to discuss about improving their weak points. They also monitor how customer service staff deal with complaints making sure the customers are satisfied and happy with their purchase and also asking customers about their store and management etc. To keep their store standard as good as possible, they have to make sure they keep the floor clean and tidy from inside and out. They get stock every day, They present their store in a very pleasant way, playing a very soft music, making sure that all the Shelves are full and the products are in order and they make sure they have choice for their customers and if a certain line is not selling they get support from head office to find out what's the reason and they also make sure is there baskets available, are there any trolleys available. In case if anything goes wrong for example there is a damage taken place in the store or outside, it must be repaired as soon as possible. ...read more.

Conclusion

They have CCTV cameras all around their store which help them track the number of customers they get everyday and also a beeping system for example , if anyone try to steal something and not paid for that product and want to walk out with it then the beeping system will make loud enough noise to let the staff know somebody is trying to steal something. They also have security guards on the exit and entrance to make sure everything is in order. They also got this health and safety rules and regulations chart which is glued on the wall to remind the staff and let them know what things they must do and must not do, to follow the policy, They got emergency exit in case of fire and fire extinguisher. Marks and Spencer has tall structures because the store has many levels of management and supervisions contacted to the number of employees they have, although it is rare to find more than seven or eight levels of management even in a very large organisation like marks and Spencer. Because they have so many managers for example one store manager, four section managers, store operational manager, cold chain and produce manager and service section manager. They have 13 coaches to train the new staff. The advantage of having that much managers, there is less chances of mistake, clear management structure, everything will be in order. ...read more.

The above preview is unformatted text

This student written piece of work is one of many that can be found in our GCSE People in Business section.

Found what you're looking for?

  • Start learning 29% faster today
  • 150,000+ documents available
  • Just £6.99 a month

Not the one? Search for your essay title...
  • Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

See related essaysSee related essays

Related GCSE People in Business essays

  1. Dominos Pizza's aims and objectives.

    Hygiene is important in the shop as they are dealing with food, some cooked, some raw. The cooked food is not touched with hands and is only touched with scooper. The bosses have to over see that the shop is smoothly run with the least amount of glitches.

  2. Customer service assignment.

    simple things such as; a breakdown of a lane and there are no other lanes available at this time, so Hollywood Bowl will give the customer a free game and vouchers for future use. A customer could also receive a dirty glass or cold food, then the staff will offer

  1. For this assignment I am investigating how Marks and Spencer plc works, and I ...

    The Race Relations Act 1976 4. The Disability Discrimination Act 1995 The Employment Rights Act 1996 This act establishes a wide range of rights that employees have when they are being employed, for example: * The right to a contract of employment must be given within two months of starting employment and must include details such

  2. Managing Human Resources in Marks & Spencer.

    The objectives of Human Resource Management 1. As with all departments, the overall role of the Human Resource Department is to contribute towards the company objectives. 2. 'The bottom line in Human Resource Management is profitability and financial performance' Source: Fernie & Metcalfe: London School of Economics 3.

  1. This is a report on Marks and Spencer a well known retail company in ...

    The two key words behind objectives are that it should contain "quality" and the company need to "seek out" i.e. market research on products etc... According to Marks and Spencer their most important objectives seem to be: Objective1: Making a profit (or surplus)

  2. Analyze and evaluate the strategic decisions made by Marks and Spencer (M&S) in different ...

    When an individual acts as a decision maker, his behaviour is determined by a variety of psychological factors, personality, perception, his willingness to accept risks. His behaviour is then referred to his management or leadership style. An autocratic style of leadership means that the managers make all of the decisions and communicate them using a one-way method.

  1. Produce a case study comparing two business organisations, investigating the extent to which each ...

    This unique product proposition will be delivered in a shopping experience that is not only 'easy to shop', but efficient to run and efficient for their customers to shop in. These principles translate in to one embracing commitment to their customers and that is 'to deliver aspirational quality accessible to all'.

  2. Investigate about the important roles that management plays in achieving my chosen organisation aims ...

    Activities Tesco sells all types of grocery's, non-foods, clothes and electrical items and some more kinds of products. It basically has everything that a newsagent has (even more than a newsagent). When Tesco's first started it only had all types of food but now they also sale electrical items and clothes and also toys for the young ones.

  • Over 160,000 pieces
    of student written work
  • Annotated by
    experienced teachers
  • Ideas and feedback to
    improve your own work